Test 3 Key Drivers Of Engagement And Performance
Its tempting to rely on sentiment-based survey questions like, Do you receive enough recognition? or Does your manager care about you as a person? Such questions commonly appear on formal annual or biannual employee engagement surveys and the responses reveal some of what employees feel about their jobs and workplace.
But these questions arent very effective at surfacing whether employees remain engaged and productive through a disruption or feel motivated to exert discretionary effort.
Ultimately, the key drivers of employee engagement and performance dont change, but how they are interpreted does. Make sure, then, to test the following three drivers of employee engagement at all times.
Organizational trust
The extent to which employees trust their organization is a great barometer to measure employee engagement and productivity levels. Employees who feel high levels of organizational trust are shown to have high engagement levels as well. Survey questions should help you understand whether employees believe that your organization values its people and will do all it can to ensure their well-being. These questions will also help you gauge whether your communication strategy effectively articulates your organizational values.
Commitment to coworkers
The right capabilities
Think About Question Structure
Structure your questions in a way that will get you the clearest data. Because not all questions are built to give you the same information, some are better formatted as multiple choice, sliding scale, or open-ended to provide deeper feedback. So be intentional with what question types youre using, and why. And dont forget to word questions clearly, and keep each question to cover a single point.
What Did You Love About Your Last Position That You No Longer Have
Get down to the nitty-gritty of the employees role and responsibilities. What dont they enjoy about their current position? What do they wish they could carry over from their previous role? Answers to this question will help managers understand how they can improve the day-to-day experience of their direct reports.
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What Is Your Weakness
Tip 1: Dont say you dont have any.
Tip 2: Be honest and mention your weakness concisely.
Answer: I see myself as a work in progress, and hence having weaknesses gives me room for improvement. The weakness I believe I have in this role is that I sometimes tend to deal with employees with power and not with understanding.
Within The Past Year What Was A Good Day
As an alternative to the previous question, asking about a recent good day at work will provide insight into what the employee enjoys about their job. They may define a good day as when they were recognized for their success on a project, when they could work from home or didnt have to interact with a particular employee. Ultimately, an answer to this question should clue the manager into what aspects of work have a positive impact on the employees day-to-day.
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Tell Me About Yourself
Related: Tell Me About Yourself: Top 6 Example Answers for a Job Interview
This video showcases six examples of how to respond when someone says, Tell me about yourself,” during an interview.
At the beginning of the conversation, your interviewer will likely start out by asking you about yourself. They are seeking to understand your qualifications, what led you to the job and generally why you think you’d be a good fit. The key here is making your answer concise and direct, including only professional information relevant to the job. Your answer should be structured as follows:
1. Start by describing your background with a summary of your most impressive responsibilities:”I’ve been a hostess at XYZ Restaurant for just over two years where I greet and seat customers, assess wait times, fulfill to-go orders and answer the phones. I love the lively and busy environmentwe often have Friday and Saturday wait times of one hour or more…
2. Next, briefly summarize your previous experience with key achievements:”…Before working at XYZ Restaurant, I worked in retail as a floor associate for five years. Working in retail developed the customer service skills that make me a great hostess, offering a top-tier dining experience from the moment customers walk in the door. It also equipped me with the ability to work quickly under pressure…”
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Tips on responding to “Tell me about yourself
1. Start by discussing your current situation.
How Drivers Drive Employee Engagement Surveys
When we discuss employee engagement, we do so under the wider umbrella of EX. Organizations have to consider how every aspect of that experience can impact engagement, from the shared company culture, to the educational resources available for training, to how HR teams collect data and feedback for their people analytics program.
A 2021 study by PwC found that 83% of employers thought the shift to remote work had been successful.
The following 41 employee engagement survey questions help companies to determine what is influencing their employee engagement. The nature of an intelligent listening system means that these questions appear at intervals, rather than being asked in one employee engagement survey.
The basis for these employee engagement questions are 14 psychological categoriesincluding autonomy, reward, and growththat represent employee sentiment across a range of different experiences, job and role characteristics, cultural factors, and motivators. These 14 categories have been shown to strongly correlate with employee engagement outcomes across a range of cultures and industries, and are hence termed drivers of engagement. Each driver has an overview question and most also include subdrivers, designed to unearth more granular feedback.
- Driver question: Most days I feel a sense of accomplishment from what I do.
- Challenging subdriver question: I have the opportunity to do challenging things at work.
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How Do You Handle Complaints From Community Members
Customer service and support are an important part of community engagement. Interviewers ask this question to see how you might resolve customer complaints. The STAR method is a powerful interview technique for answering behavioral questions like this one. To use this framework, summarize the situation, describe your role or task in the situation, explain the action you took to resolve it and describe the result of the action.
Example:”I once had a member complain on social media about the group’s monthly schedule of programming. As the community manager, my role was to ensure the customer felt heard and fix the problem if possible. I contacted the member and had a discussion with them to understand the situation, and we were able to resolve the issue over the phone. The individual appreciated the personal response and is still an active member of the community. They even deleted their negative post after our discussion.”
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When Should You Conduct A Stay Interview
A stay interview should not occur right after an employee starts, nor should it coincide with an annual review. The employee should be fully settled into their role and accustomed to the environment in order for the stay interview to yield useful results.
Aim to conduct a stay interview annually for each employee, but ensure its not included as an add-on to a performance review. Conduct all stay interviews within a few days or weeks of each other. That way, you can promptly act on the data youve collected so employee feedback is not left unaddressed for a long period of time.
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I Like What Im Hearing But Weve Got A Ton Of Great Candidates Why Should We Hire You
An easy question to answer well with one caveat dont slam your fellow interviewees. On the one hand, you have an opportunity to really stand out from the pack. Alternatively, You shouldnt assume the skills of other applicants. Focus on your own strengths, and if the interviewer hasnt given you an opportunity to mention that one slam dunk quality about yourself, now would be the time.
Is there a wrong way to answer this question? Consider the responses below:
- I really need a job right now
- I need the money
- Your office is really close to my house
- Ive always been interested in what you guys do
Notice any commonality here? All of these answers demonstrate a benefit to you. While every employer assumes that these sorts of things play in on some level, these are not the reasons they are going to hire you.
In summation, clearly illustrate what in specific has made you a good employee, and how you envision yourself contributing to and benefiting the company.
How Do You Handle Conflict At Work
Employers ask this question to gauge how you interact with various stakeholders or colleagues of differing opinions. Often, being the right person for the job involves more than just hard skills, hiring managers also value candidates who can collaborate with others and approach conflict in a productive way.
A good answer will discuss a time you encountered a conflict with a colleague, client or manager and maintained the patience to resolve it. Its important to relay what you learnedhow you grew personally and professionallyas a result of the experience. Use the STAR method to construct your response.
Example answer:I was working as a project manager on an IT project, and one technician was constantly late finishing tasks. When I approached him about it, he reacted defensively. I kept calm and acknowledged that the deadlines were challenging and asked how I could assist him in improving his performance.
He calmed down and told me that he was involved in another project where he had to do tasks that were not in his job description. After a meeting with the other project manager, we came to a resolution that alleviated the technicians workload. For the remainder of the project, the technician delivered great work.
I learned that you dont always know what others are experiencing and by keeping that in mind, I can better navigate conflict and be a more helpful and supportive colleague.
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What Are The Most Important Metrics For Engagement Managers To Track And Why
Metrics are a vital part of measuring the success of a company’s processes. Engagement managers often track client metrics to help them improve customer retention and conversion in their company. Your answer to this question can help employers gauge your knowledge of customer dynamics. When you answer, it may be helpful to list specific metrics and explain why each one is important to engagement managers.
Example:”There are three primary customer engagement metrics that have helped me improve conversion and retention in my former positions. The first is customer satisfaction, which has helped me gauge how customers felt about my company. It helped us identify areas that required improvement in our customer service operations.
I also found it very helpful to track our customer lifetime value and social media engagement. CLV helped me determine how much the average customer spent with us and allowed me to develop strategies to retain customers for longer. Social media engagement was very important in my last company because we relied heavily on social media advertising. Tracking social media engagement allowed me to determine the most effective ways to reach our clients.”
Employee Engagement Specialist Interview Questions And Answers
Learn what skills and qualities interviewers are looking for from an employee engagement specialist, what questions you can expect, and how you should go about answering them.
Employee engagement specialists are responsible for creating and implementing programs that keep employees satisfied and productive. This may include developing policies and procedures, conducting surveys, and designing recognition programs.
If youre looking to become an employee engagement specialist, youll need to be prepared to answer some common interview questions. In this guide, well provide you with some tips on how to answer questions about your experience, your ability to handle difficult situations, and your knowledge of employee engagement programs.
Are you familiar with the concept of the engagement pyramid? Can you explain how it works?
The engagement pyramid is a model that helps employers understand how to create an engaged workforce. Its important for the interviewer to know if youre familiar with this concept and can explain it in your own words.
What are some of the most effective strategies youve used to increase employee engagement?
This question can help the interviewer gain insight into your experience with employee engagement and how youve used it to improve workplace morale. Your answer should include a few examples of strategies youve implemented in previous roles that have proven successful.
Do you have any experience conducting exit interviews?
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Questions About Relationships With Co
Relationships among colleagues can make or break employee engagement. When people feel like they have good relationships with other employees, theyre going to feel more engaged with their work and more motivated to collaborate with the team.
On the flip side, if they have challenges connecting with their peers, it could lead to lower levels of engagement, so your engagement survey questions should cover peer relationships.
- On a scale of 1 to 10, how supported do you feel by other employees on your team?
- Are communications among peers honest and transparent?
- If you could change one thing about the team youre currently on, what would it be and why?
What Kind Of Strategies And Mindset Is Required For This Role Explain With Example
Tip 1: Talk about the mindset youve worked with in the past.
Tip 2: Show the strategy that might benefit the company.
Answer: An Employee Relations Manager is responsible for facilitating employee relations and solving human resource issues. If he doesnt have the mindset or the right strategies to resolve conflicts and deal with things through analytical skills, then he might fail in his job. He should be well backed up with strategies to deal with the issues he may confront in the work environment.
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Why Do You Want To Work Here
Interviewers often ask this question to determine whether or not you took the time to research the company and think critically about whether youre a good fit. The best way to prepare for this question is to do your homework and learn about the products, services, mission, history and culture of this workplace. In your answer, mention the aspects of the company that appeals to you and aligns with your values and career goals.
Example answer:The companys mission to help college grads pay off their student loan debt resonates with me. Ive been in student loan debt myself and would love the opportunity to work with a company thats making a difference. Finding a company with a positive work environment and values that align with my own has remained a priority throughout my job search and this company ranks at the top of the list.
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Why Are You Leaving Your Current Job
There are many acceptable reasons for leaving a job. Prepare a thoughtful answer that will give your interviewer confidence that youre being deliberate about this job change. Instead of focusing on the negative aspects of your current or previous role, focus on the future and what you hope to gain in your next position. Consider the following when crafting your response:
1. Focus on your skills:”Ive been refining my project management skills with volunteer opportunities and side projects with other teams, and I received my PMP last quarter…”
2. Keep it positive:”…Im looking for an opportunity where I can put those abilities to work for a mission Im passionate about…
3. Relate it back to the job:…I was also excited to read in the job description that this role will require regular presentations to key stakeholdersone of my key motivators is the ability to connect with colleagues and communicate my teams work, so this is an especially exciting part of this opportunity…
4. Provide a recap:…Ultimately, Ive learned a lot in my current role, but Im looking for the next step where I can continue to grow and use the skills Ive honed to contribute to a company I love, and this opportunity seems to be the perfect fit.
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What Are Your Greatest Weaknesses
It can feel awkward to discuss your weaknesses in an environment where youre expected to focus on your accomplishments. However, when answered correctly, sharing your weaknesses shows that you are self-aware with an interest in continued growth and learningtraits that are extremely attractive to many employers. Consider using this formula for your response:
1. Select an actual weakness that is honest but professionally relevant:”Im naturally shy…
2. Add context:”…From high school and into my early professional interactions, it sometimes prevented me from speaking up…
3. Provide a specific example:”…After being a part of a workgroup that didnt meet our strategic goals two quarters in a row, I knew I owed it to my team and myself to confidently share my ideas…
4. Explain how you overcame or are working to overcome it:”…I joined an improv acting class. Its fun and has really helped me overcome my shyness. I learned practical skills around leading discussions and sharing diverse perspectives. Now, in group settings, I always start conversations with the quieter folks. I know exactly how they feel, and people can be amazing once they start talking.
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What Crm Software Have You Used
This is a technical question developed by the hiring manager to assess your understanding of how to use technology to better your job. Showcase some of the CRM applications youve used in the past.
Sample Answer
Customer relationship management is an abbreviation that stands for customer relationship management. CRM may be used depending on what youre attempting to achieve in your business operations and, as a result, your business model. Ive utilized HubSpot, but I also assist with the implementation of a variety of CRMs for a variety of customers, depending on their goals.
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