Conduct Interviews Depending On The Situation
If planned and well-conducted, exit interviews can be a hive of valuable information. Be prepared for the potential of unexpected revelations and even some negativity directed at the company or individual employees. Exit interviews arenât personal, and not everyone leaves bursting with employer brand love. Thatâs okay things happen!
The reason that someone is leaving can guide you to problems no one knew existed because most people tend to keep things that make them feel personally uncomfortable to themselves.
Of course, you have to carefully consider whether the employee is being honest and there isnât a margin of revenge in their responses. Investigate accusations thoroughly, and donât be afraid to take action where necessary.
Using an HR survey tool gives you the metrics and analytics you need to identify recurring trends. Platforms like Checkster can easily be integrated with your HR system and even your applicant tracking system to improve your talent analytics for better future hiring decisions.
Decide On The Format Of The Exit Interview Process
â You have two choices when it comes to exit interviews. The first is asking the exit interview questions through a questionnaire. The benefit here is that departing team members may feel more comfortable about being upfront with their answers and responses if they don’t have to say it directly to their boss.
However, a face-to-face interview is still the most widely recommended. This format allows for a less structured interview with employees that can delve into deeper details and may result in a more complete story. It also shows your employees that you care as much about them during the offboarding process as you did during the onboarding process.
Why Are You Considering A Change
Alternative Question: Why do you want to leave this company after 2/5/10 years?
This is perhaps the most asked exit interview question out there. Its also a very direct and up-front way about wanting to know the reason of former employee behind the decision so organization can take actionable insights to implement in future.
Answer explain what you have experienced. Try not to accuse anyone and give a diplomatic yet straightforward answer as well as constructive feedback.
For example, you can tell the interviewer that youre leaving for a new job because of office politics and the impact theyre having on your performance, as well as career outlook. You can also mention your views if the company youre joining is offering flexible employee benefits.
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Questions For Exit Interview Survey
Employers conduct exit interviews when an employee decides to leave their job to understand why they are leaving. Exit interviews are an opportunity for employees to provide feedback and offer recommendations for the company to help them improve. It is crucial that organizations utilize the right exit interview questions to collect important feedback from their employees.
Did You Have Adequate Support In Your Role
It can be disheartening and discouraging for employees to repeatedly feel like they don’t have the access and resources they need to do their jobs well.
This question helps you determine if they had what they needed to succeed in their position.
“The workplace has transformed multiple times over the last few years, so you want to be sure the way you’ve set up everythingâfrom management check-ins and support to your software stackâis working for your team,” explains Jack Underwood, CEO and Co-Founder of Circuit.
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Exitright Employee Exit Interview Faqs
How do you suggest we use the data once you have it?
Over 80% of our clients report that if they are reviewing and distributing the data 1x per month that it creates the necessary action for change that results in lower turnover. We also provide you with our complimentary Action Planning Guide for proven actions you can take in order to help solve your retention problems.
Many of our clients discover that they lose a significant amount of employees within their first 30-90 days of employment. In order to create change, our clients use their ExitRight data and then pair that by using our new hire survey StartOffRight to measure the effectiveness of those changes to prevent possible recurring employee churn.
In order to better understand whether or not the implementations youre putting in place are helping to solve your retention problems, we suggest you sync ExitRight with our new hire solution StartOffRight for a more complete understanding of your employee engagement health.
What types of companies do you work with?
What are your methods of gathering exit interview information?
We offer respondents the ability to complete their interviews online or from any mobile device, which is our most efficient and cost-effective method. We also offer options for respondents to complete the interview by phone with a live interviewer or by paper for employees lacking email addresses.
What is your average response rate for participation in interviews?
Stay Calm And Professional
You may have had quite a few reasons for quitting the organization because you disliked certain things about the company. However, now is not the time to vent all your feelings.
Just because you are leaving the organization, and the employers will cease to have power over you, you should not act in an unprofessional manner.
Stay calm and answer the questions as honestly as possible, to be diplomatic when you are facing uncomfortable questions. It would be best if you were honest while saying what plagued you during your stint in the organization.
Bring it up if you ever felt unsafe or under-appreciated for your efforts. But word your answers properly so that it doesnt just sound like you are complaining, but offers insight into what they could do well.
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How Would You Rate Our Managerial Skills
In terms of management skills, I would give you a six out of ten. There is a lot that needs to be done especially when it comes to employee motivations and promotions. It is important to remember that employee morale affects the performance of the company as a whole. I would also want to appreciate the management for the efforts that they have put in place to manage this company. I am sure it is not easy but they are trying their best. I hope that a lot will be done to make this place a super conducive environment where employees can work freely.
Do You Feel You Received Proper And Complete Training
Companies want their employees to feel prepared for their jobs. This is an area in which employees can help by sharing their candid experiences. If they did not feel ready or if their training did not cover enough, this is their chance to let their employer know. Leaving employees can share practical ideas for improvement so future employees are better prepared.
Example answer:The best thing you can do for new employees is to make sure they understand their roles and supply them with the tools they need to perform their job. I didnt always feel as though I had the resources to do my job well, so I think new employees can benefit from more thorough and frequent training. To fully prepare new employees to meet the companys expectations, management might consider additional training or refreshers so new and current employees can meet their tasks to the best of their ability.
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What To Expect At An Exit Interview
Exit interviews are not as formal as a job interview. On many occasions, the interview may even be conducted in very informal locations, such as over coffee or lunch.
It might be with an HR representative, your in-line manager, or both.
The format of the interview will also vary. Some organizations may conduct face-to-face interviews, while others may ask you to fill out a survey form.
Regardless of the location and format, the exit interview is nothing for you to be worried about. Just remember that it is a way for your previous employer to gain some understanding. It is not a reflection on you or your performance.
Did You Have Clear Goals Objectives And Tasks
When over half of employees admit that they don’t actually know what’s expected of them at work, this question gets to the heart of something important: the clarity of your communication.
If you find out that the employee felt like they were aimlessly wandering without any sort of helpful direction, you know you need to overhaul how responsibilities get delegated to your team members.
How Do You Work Under Pressure
Many jobs involve moments when, for varied reasons, there are unexpected situations that require swift action. The ability to stay calm, think logically and act correctly in such a scenario is a major asset.
This is another good instance of when to use the STAR method to address a specific time when you were faced with a challenge and managed to calmly find a solution.
Example answer: Throughout my career, Ive discovered how to embrace working under pressure. I find that routine can make us complacent, so I try to look for challenges that push me to grow.
One time, I was supposed to deliver a project to a client in five days. A colleague who was working with another client had the same deadline, but he had to take a leave of absence due to personal reasons. I was forced to take up both projects at the same time.
While I felt an initial sense of panic, I tried to reframe it as an opportunity to see what I might be capable of. Instead of letting the stress get to me, I came up with a very detailed time management plan and found new ways to boost my efficiency that enabled me to deliver both projects on time.
Exit Interview Best Practices
When performing exit interviews, there are best practices you can follow to make the departing team member feel comfortable. When you create a safe and friendly environment, youll receive more honest feedback.
Tips to improve exit interviews:
Pick the right time: The best time to interview those who have resigned is on their last day of work. This ensures the team member can be truthful without having reservations about how it may affect their work relationships.
Keep it casual: There should be structure to your exit interview, but it doesnt have to be formal. Follow up on each answer you receive so the interview feels like a conversation.
Notice nonverbal cues: Actively listen to the team members answers to understand what they say. Though the individuals words are important, pay attention to their nonverbal communication, like body language, facial expressions, and tone of voice.
Guide the conversation: Youll have a list of questions prepared before the interview begins, but the interview should be fluid. Instead of leading the conversation based on your questions, guide it with the team members answers.
Encourage transparency: To get genuine answers from the team member, ask them for transparency at the beginning of the interview.
Take notes: To remember the feedback team members give you, be sure to take notes. Dont let your note taking disrupt the flow of the exit interview, but jot down brief comments so you retain any feedback you receive.
Did We Give You What You Needed To Succeed
Of course, every company wants to give you the tools to succeed. Your success is their success. Unfortunately, leadership isnt always aware of issues that occur in the day-to-day.
This exit interview question aims to unveil those problems so that leaders can address them. The best approach is to understand the organizations limitations. You dont want to place too much blame on the company.
Example AnswerGenerally, I had what I needed to succeed. However, I think that future employees could benefit from additional training and more in-depth onboarding. I understand that resources are limited, but more training could help future position-holders fulfill this role to the best of their abilities.
What Would You Suggest To Us If We Were To Improve
Alternative Question: Where do you want us to improve?
Here, you can say anything you like .
Take any negative aspect of the company, from the onboarding experience and/or culture to the overall work environment or even benefits policies. This is where you can present a list of everything that the company does wrong, albeit with constructive advice about how they can improve. You can also tell your experience of duties assigned to you in comparison to the duties mentioned in the job description.
If there is something that they can do to convince you to stay, talk about that as well.
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Integrate With Your Hris System
Automate your exit feedback with integrations into your HRIS system. Just set your conditions or employee milestones and employees will automatically receive a request for feedback at the time thats right for them. It means you can capture open, honest feedback with no additional resources, so your team can focus on turning exit feedback into improvements.
Did You Receive Training That Can Be Translated Into A Quality Work
Yes. The training that I have received from my bosses is enough to produce quality work without any benefit of the doubt. I would like to thank my bosses for offering quality training that has helped me work well and will continue to use it to give quality work to my new employer. For example, I came here without knowing how to work as a leader and solve issues among employees. Now I have the experience and skills that one is supposed to have as a leader.
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What Does Customer Service Mean To You
If youre applying for a public-facing role, an employer may ask this question to determine what aspects of customer service are most important to you. A good answer will align with the companys values, which you can glean through researching their customer service policy, understanding their products and clientele and reflecting on your own experiences as a customer. Your answer can either come from the perspective of a customer or a customer service provider.
Example answer: In my experience, good customer service involves taking responsibility when something goes wrong and doing what you can to make it right. For example, on a recent flight, I had pre-ordered my meal only to discover they didnt stock enough of my dish.
Instead of simply stating the facts, the flight attendant apologized sincerely and offered me a free drink or premium snack. To me, this apology went a long way in smoothing things over. The freebie was a bonus that made me feel valued as a customer and choose the same airline for my next flight.
What Did You Enjoy Most About Your Job
Your company wants to know why you decided to keep your current position as long as you did. Whether it was your manager, co-workers, or day-to-day tasks, be honest about what you enjoyed within the organization.
Think about what made you stay as long as you did. This could be something major, like working remotely, or something simple, like co-worker relationships.
Example: I loved that this company supported forward-thinkers and thought leaders. I felt like management constantly wanted to motivate us and inspire innovation, especially in my department.
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Where Do You Think You’ll Be In Five Years
Understanding how you imagine your life in the future can help employers understand whether the trajectory of the role and company fits in with your personal development goals. To answer this question you can:
Describe skills you want to develop and accomplishments youd like to achieve:
In five years, Id like to be an industry expert in my field, able to train and mentor students and entry-level designers alike. I would also like to gain specialized expertise in user experience to be a well-rounded contributor working with design and marketing teams on large-scale projects that make a difference both in the company and the global community.
Provide specific career goals including any dream roles or projects:
“Some of my future goals for the next few years include leading a design team in a formal capacity. Im also excited about the prospect of working with product and event teams on developing streamlined processesthis is a natural fit with my project management background. Id also like to further develop my skills in user experience to aid in creating more user-focused designs all around.
Why Are You Leaving Your Position Or What Led You To The Decision To Leave
Employers may ask this question to find out if employees are leaving because they have been offered a better opportunity or for personal reasons. Try to maintain a balance between honesty and politeness when answering this question. If applicable, employees can mention the skills or experience they’re hoping to get from their next job.
Example answer:I have really enjoyed working here, and I have learned a lot over the course of my employment. However, I feel like I have accomplished all I can in this role and need something different. While I have learned much at this job and honed my skills and experience, I feel it is time to go in a different direction. I have gained invaluable experience for the future, and I feel the time is right to expand my experience and strengthen my abilities.
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