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Interview Questions And Answers For It Support Engineer

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Explain What Is A Baseline

Senior Technical Support Engineer Interview Questions with Answer Examples

The interviewer is seeking to know whether you are conversant with engineering concepts. Having been in this industry, you need to be able to explain the term, baseline.

Sample answer

Baseline is used by project managers to track the overall project delivery. They track all the activities listed in every stage of a project. Baseline is very important in tracking and monitoring the execution of a project.

What Information Do You Request From A Customer When They Complain That Their Computer Is Running Slow

    How to Answer

    This operational question asks you to describe the process you use for a specific task related to this role. Operational questions are like technical questions in that they should be answered directly and briefly. In this case, you can describe several steps you use to diagnose the user’s computer, along with some alternative remedies to resolve the issue. Always be prepared for follow-up questions when you provide an answer to the interviewer.

    Written by William Swansen on November 4th, 2020

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In Your Opinion What Is More Important For This Job Technical Knowledge Or Customer Service Skills

    How to Answer

    This is a follow-up question to the one which asked you to define customer service. Interviewers will ask you follow-up questions throughout the interview if they need more details about a topic or want to explore it in more depth. Keeping your answers brief and to the point will encourage follow-up questions, which enable you to expand on the topic. Suppose the interviewer asks multiple follow-up questions about a single topic. In that case, this indicates that it is important to them, and you should spend extra time explaining your position or knowledge of the subject.

    Written by William Swansen on November 4th, 2020

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Read Also: What Motivates You Interview Question

What Is The Difference Between The Msi File And Exe File

MSI allows install, uninstall and repair the program with a single file, while .EXE file needs two files to install and uninstall the software. Also, .EXE file is able to detect the existing version of the software and give an option to user to uninstall the program while MSI will instruct the users to use the add and remove program in the control panel to remove the existing product first and then you can install the new program.

Aws Cloud Support Engineer Database Interview Questions For Freshers

AWS cloud support engineer interview questions

Freshers who appear for AWS cloud interviews are often asked basic-level AWS cloud support engineer database interview questions.

Letâs look at a few questions to give you a clear idea of what to expect at your interview.

  • What do you understand by a key-value store?
  • What is DynamoDB, and what are its key features?
  • What do you understand by a Mapper Class in DynamoDB?
  • Which are some data types that DynamoDB supports?
  • What do you understand about AWS Redshift?
  • Explain your understanding of cloud data warehouses
  • How do you go about loading data in Amazon Redshift?
  • What are some benefits of using RDS?
  • What are some benefits and features of ElastiCache?
  • How do you upgrade RDS instances in AWS?
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    Have You Ever Been In A Situation Where You Were Unable To Handle A Technological Problem On Your Own As A Desktop Support How Did You Handle The Difficult Circumstances

    Back in the day, I was attempting to wipe a computer that had been infected with malicious software before I gave up. Unfortunately, the computer system remained corrupted even after employing all the sophisticated tools in my toolkit. The situation became more problematic because I had compromised the integrity of the hard drive, but the system still contained essential files. When I told a coworker about the problem, he advised using a tool I wasnt familiar with as a result, I could get securely rid of the malware without losing any files I stored on the computer.

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    What Steps Do You Take When You Realize A Project You Are Working On Will Miss A Deadline

      How to Answer

      Every information technology project or IT task has an associated timeline and end date. Missing a deadline not only reflects badly on the IT organization but may have a ripple effect on the entire company, imposing additional costs or possibly resulting in a loss of business. A key talent an IT engineer must possess is recognizing when a project is starting to fall behind schedule and taking steps to get it back on track. The interviewer will ask this question to understand how you accomplished this. When answering the question, you may want to provide an example of when you did this in a past job to illustrate your proficiency in keeping projects on schedule.

      Written by William Swansen on September 13th, 2021

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    Describe A Time When You Went Above And Beyond To Help A Customer

    Many situations require more help than just a quick fix. You should want applicants that can recognize and solve new or unknown problems. What to look for in an answer:

    • The candidate is willing to go the extra mile for customers
    • The candidate has the ability to look at a problem from many perspectives
    • The candidate can work with others to develop a new solution or fix


    At my previous company, I remember one customer had an issue that kept happening. The common fixes we were using were only temporarily solving the problem. After doing a bit of research, I was able to design and develop a new solution. I called the customer personally and implemented the repair.

    Why Do You Want To Work With Us

    Interview Questions & Answer for Desktop Support,Level-1 & 2 -Networking,Freshers, Hardware Engineer

    The interviewer wants to know how much you know about the culture of the company and if you can identify with the vision and values of the organization. The best strategy for responding to this question is by being honest to your employer about what motivates you to the company.

    Sample Answer

    I have always wanted to work with this company. Over the last 3 years, I have been following the updates regarding the innovations your company has made. Your performance in software development creates in me a desire to want to become part of you. Your missions and values also relate to my vision. I believe that your company will provide me with enough challenges that will help me grow in this career.

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    Aws Cloud Support Engineer Interview Process

    The AWS cloud support engineer interview process typically consists of four stages:

    The Recruiter Screen

    This is the initial round where recruiters will contact you after you apply for the position. The recruiter screen involves answering basic questions about your experience and skills.

    The Online Assessment

    This round primarily focuses on database and network questions. AWS cloud support engineer database interview questions in this round revolve around database management, cloud security, protocols, remote systems, and operating systems often featured in the online assessment.

    The Technical Screen

    This is predominantly a coding round where your ability to solve problems in core data structures and algorithms. Youâre typically asked to solve 1-2 coding problems in this round. Hiring managers in this round evaluate your approach to problem-solving and your ability to write optimal code. You can also expect one or two AWS cloud support engineer database interview questions in this round.

    The In-Person Interview

    The interview process ends with an in-person interview that consists of 3-4 rounds. Your knowledge of cloud systems, database concepts, network concepts, and cloud solution concepts is evaluated in the in-person interview. The in-person interview also has a behavioral round where youâre asked questions about workplace conduct, past projects, professional challenges, etc.

    What Is A Record And What Is Mx Record

    A record also knows as host record, and it maps the IP address by name in which you can find out the IP address of a name. While, MX record also knows as mail exchanger record, by the help of MX record, the location of the mail server identified. The record also found in DNS.

    These are a few common IT support interview questions and answers. Almost all answers should formulated in a positive tone and focusing on the clients and solving their issues. Candidates should be aware of basic technical knowledge and computer troubleshooting questions and answers.

    IT supports one highly demanded job and hence proper knowledge required to solve the questions in the interview.

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    Explain About Ras Server

    RAS means Remote Access Server. It allows operating the tool or information that typically resides on a network or IT devices through a combination of hardware and software, for example connecting to a printer or file. It is usually used for mobile users who are in the network. It uses a telephone line to provide connectivity to its users. It can also connect two or more than two offices in the network.

    Operational And Situational Questions

    Amazon Interview Questions Software Engineer 2021
    • What are the main functions of BIAS?
    • How would you respond to a customer who claims their website is loading too slowly?
    • How would you access the Recovery Control in Windows?
    • Mention any help desk tools that facilitate client communication.
    • What do you find most intriguing about this position?
    • Are you familiar with ERP software?
    • What remote desktop tools have you used?
    • Walk me through the process of a successful customer problem resolution. When is your role complete?
    • Describe the procedure for installing antivirus software.
    • What kind of customers have you dealt with most?
    • Are you familiar with our products? What do you think are our most common customer queries?

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    Top 25 Technical Support Interview Questions With Answers

    This Informative Article Will Help you Prepare for Your Upcoming Technical Support Interview. You will Learn How to Answer Most Frequently Asked Interview Questions:

    A technical support job puts together the knowledge of computer, its know-how and the skills required for customer service. Its aim is to help customers with issues related to computers.

    Some company prefers a formal degree like a bachelors or equivalent while the others look for a certain level of knowledge in computers with the capability of learning as the work goes. If you are interviewing for a technical support job, then you can expect a variety of questions related to troubleshooting.

    There will be questions related to hardware and software. You will be asked how you will reach the diagnosis of an issue and resolve them. The interviewers will be looking not just for a comprehensive knowledge of computers but also for strong interpersonal and communication skills.

    Here are a few questions that will help you to prepare for the IT support interview.

    What Do You Think About The Role Of A Technical Support Engineer

    The job role of a technical support engineer is to maintain and monitor the computers and the networks of an organization or provide online support for the organization’s clients.

    A technical support engineer is responsible for doing the following tasks:

    • Install and configure the OS, hardware, software, and other online applications.
    • Maintain and monitor computers and networks.
    • Log in to customer’s and employee’s queries.
    • Analyze and discover underlying issues.
    • Find and resolve the issues related to both hardware and software.
    • Testing new technologies and evaluate them.
    • Perform safety checks, etc.

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    How Do You Monitor And Maintain Systems To Ensure Maximum Productivity

      How to Answer

      Maintaining and monitoring systems is the key responsibility and duty of an IT engineer. Their job is to make sure that the systems and information technology resources are available to the business users and that they are functioning at their maximum productivity and performance levels. The interviewer seeks to understand the process you use to accomplish this, the tools you employ, and what, if any, downtime has occurred on the system you have managed in your past roles. Be prepared for follow-up questions which the interviewer will use to dig deeper into this topic. It is 100% certain that you will be asked this question during the interview as an IT engineer.

      Written by William Swansen on September 13th, 2021

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    Top Aws Cloud Support Engineer Database Interview Questions And Answers

    Top 20 Software Support Engineer Interview Questions and Answers for 2022

    Here is a list of popular questions to practice to give you a clear idea of the type of AWS Cloud Support Engineer Database interview questions asked at technical interviews.

    Q1. What are Relational Databases in AWS?

    In AWS, Relational databases are virtual storage entities that contain data items that have a preexisting relationship between them. Data in relational databases are usually in tabular form.

    Q2. What is meant by Caching?

    This is one of the most common AWS cloud support engineer database interview questions asked at technical interviews. Caching is a storage layer that enables smooth and high-speed retrieval of transient data.

    A cache is a storage location that stores a subset of the main data so that computation or future data access can happen without the device needing to access data from the primary storage location .

    Q3. What is Ansible?

    Ansible is an open-source automation tool used to perform tasks such as application deployment, configuration management, and provisioning. Developers extensively use it to simplify and automate complex tasks that needed to be done manually earlier.

    Q4. What are network databases?

    Network databases are databases within which multiple owners can access records through multiple data access paths. Network databases allow developers to create flexible relationship models between entities within the database.

    Q5. What do you understand by Blue/Green deployment in the AWS cloud?

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    What Do You Know About Our Organization

    For this particular question, the candidate must be able to mention the services, products, reputation, image, history, management style, goals, problems and more about the organization.

    Your answer should be formulated in a way that shows that you have invested time in researching the company. Also, show that you like to learn more about the organization. Make your answers to sound positive and impress the interviewer.

    Can You Explain The Benefits Of Creating Subnets Within An Organization’s Network Infrastructure

      How to Answer

      This question tests your systems analysis expertise. It is a technical question that is meant to evaluate your expertise in the area of networking. As an IT engineer, you should anticipate that most of the questions you will be asked will be either operational or technical. Technical questions require you to define a concept or process and then describe how it is used in your job. The interview may follow up a question like this by asking you to provide an example of how you use this technology.

      Written by William Swansen on September 13th, 2021

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    Do You Enjoy Learning About New Technology And How Do You Stay Current With Developing Trends In This Industry

      How to Answer

      The information technology industry is fast-moving, constantly evolving, and ever-changing. New technologies are developed on almost a daily basis, and keeping up with these can be daunting. To be a successful IT engineer, you have to learn about these new developments to have a specific plan to keep up with them. The interviewer wants to make sure that you are current with contemporary technology and maintain your currency once hired. Be prepared to describe how you do this and some of the resources and tools to accomplish this task.

      Written by William Swansen on September 13th, 2021

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    What Is The Blue Screen Of Death And How Would You Fix It

    Most Common Technical Interview Question for FrontEnd Developers ...

    The BSoD is usually caused by incorrectly installed software, hardware, or settings thus, it can easily be fixed. However, in certain circumstances, the BSoD arises due to a corrupt operating system or hardware inside the computer, requiring you to reinstall your operating system or bring your computer to a tech department for repair.

    Here are some troubleshooting tips for BSoD:

    • Uninstall incompatible software.
    • Go to safe mode if you can’t open the task manager.
    • Hold down the Windows key and also the X key, then select Device Manager.
    • Locate the graphic card, right-click it, and select Delete/Disable Driver Software from the menu.
    • The dark screen should disappear after restarting your computer.

    There are a few more steps you can take. In the device manager, you can turn off the onboard graphics. You can deactivate the dual monitor plus CPU Graphics Multi-Monitor in the BIOS. You could also try updating your BIOS or uninstalling the programs that are causing the issue. You could instead use HDMI rather than DVI to connect your display. Numerous different procedures can assist you in resolving the blank screen problem.

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    4. Other than oversight, what leads to better product quality? With these quality engineer interview questions and answers, your interviewer wants to see if you are capable of. 1 Answers I would try to create a form of a prototype of said idea and present it along… More Lead QA Engineer was asked… August 12, 2010 What exact experience with test automation have you had? 1 Answers Automation starts when UAT becomes stable. Say for instance if on each release… More Interviews qa engineer 1 2 3 4 5. 4) What are the automation challenges that SQA team faces while testing? Mastering the automation tool. Reusability of Automation script. Adaptability of test case for automation. Automating complex test cases. Quality Assurance interviewQuestions and Answers for QA Engineers. 1 Answers I would try to create a form of a prototype of said idea and present it along… More Lead QA Engineer was asked… August 12, 2010 What exact experience with test automation have you had? 1 Answers Automation starts when UAT becomes stable. Say for instance if on each release… More Interviews qa engineer 1 2 3 4 5.

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