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Interview Questions For Records Management

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In my current role as a records manager, I regularly face deadlines that require me to perform under pressure. Because my company was merging with another, I had to consolidate thousands of records from both entities into a single database. It took a while to complete, but I did it all by myself without any problems. Since I am very organized, the merger went down without a hitch.

Do You Have Any Questions

This one you can almost be assured will be asked, and you better have some ready.

By asking questions you demonstrate initiative, and show that you care enough about the job to have done some research. Ask questions that focus on areas where you can be an asset. Beyond this, other questions may be more direct including productivity, expectations, training, and other logistics. All this being said, try and limit the questions to no more than three or four.

Lastly youll want to ask about the next step in the process and when to expect to hear about the position.

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How Frequently Should Outdated Records Be Discarded

In my previous job, I was responsible for regularly checking state and federal rules to determine the appropriate times to dispose of various records. For instance, certain records were to be preserved for seven years, while others needed to be retained for only three. I would also verify with our information technology department to ensure that none of the documents were required as a component of any electronic database.

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Common Interview Questions For Medical Records Clerks

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed’s data and insights to deliver useful tips to help guide your career journey.

Working as a medical records clerk can be a highly fulfilling career in the healthcare field full of opportunities to assist patients. Clerks perform the vital role of maintaining patient documentation by collecting information, filing records, assisting in audits and managing access to files. If you’re a prospective medical records clerk preparing for an interview, there are a few common questions you should prepare to answer. In this article, we outline the most common medical records clerk interview questions with sample answers, in addition to general interview questions, questions about experience and other in-depth questions you may be asked.

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Top 10 Records Interview Questions With Answers

Pass any Assistant Manager Job Interview

In this file, you can ref interview materials for records such as, records situational interview, records behavioral interview, records phone interview, records interview thank you letter, records interview tips

In this file, you can ref interview materials for records such as, records situational interview, records behavioral interview, records phone interview, records interview thank you letter, records interview tips

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Tell Me About Yourself

In polling hundreds of different companies & HR departments, this is by far one of the most frequently asked questions in any job interview. Your interviewer will use this as an icebreaker, ideally to put you at ease and get you speaking openly and honestly.

While you definitely want to be prepared for this question, you certainly dont want to make your answer sound memorized. Keep in mind, while this question may sound like an invitation to share your life story, you can be assured your interviewer has very little interest in hearing about everything youve ever done.

The person giving the interview has a job to do as well respect their time. Unless you are asked about something specific, focus on your education, your work history, relatable hobbies and outside interests, as well as your current situation.

Be sure to start chronologically and tell a linear story. Start where you feel is sensical, then work your way up to the present.

Why Is It Necessary To Have A Schedule For The Retention And Destruction Of Records

A records retention and disposal schedule is a crucial component of any records management system that strives for efficiency and effectiveness. By ensuring that business records are kept for as long as they are needed to meet operational needs and to comply with legal requirements and that they are then disposed of securely, a Records Retention & Disposal Schedule that has been adequately developed and consistently implemented protects the interests of the organization and its stakeholders. This is accomplished by ensuring that the schedule is followed precisely.

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Which Software Applications For Records Management Do You Have The Most Experience With

I have become familiar with various software packages for managing records throughout my profession. Having worked with FileNet P8 for over five years, I have the most experience with that particular software version. I dont have any trouble navigating it, and I dont have any trouble understanding what each feature does. For instance, searching through documents using keywords or phrases rather than having to filter through folders manually is one of my favorite features because it makes finding information so much simpler.

What Exactly Is A Record

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A record can be anything as simple as a document or as complex as the information that characterizes the document when it exists as its independent entity. For instance, an entry in a library catalog that notes the author, title, and location of the book is just as much of a record as the book itself.

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There Is A Need For Us To Enhance Our Method Of Records Management In What Ways Have You Worked To Optimize Processes Before

When I was the records manager at a modest charity organization, we were always on the lookout for better organization methods for our paperwork. I conferred with the managers of each division to gain insight into their operations and requirements. We have established a new filing system in light of the data I compiled. We could better organize papers with the new system, which cut our search time for specific files in half. Employees could devote less time to look for documents and more time to working as a result.

What Exactly Do You Mean When You Talk About The Lifecycle Of A Record In Record Management Can You Share An Example

The complete process that a record goes through, beginning with its production and ending with its eventual destruction, is referred to as the lifetime of a record. A records lifecycle comprises five stages, which are active, inactive, slated for disposal, disposed of, and permanently kept. For instance, at the previous company where I worked, we had a lot of records that were out of date but had to be kept because of legal requirements. We put the lifecycle into action by putting these documents into our inactive stage so that we could archive them until we required them once more.

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What Activities Do You Enjoy Doing When Youre Not At Work

I have a fierce love for food. My friends and I make it a point to try out any new eateries in the area as soon as they open, and the more unique the menu, the better. Learning about different foods and cuisines is one of my favorite things to do, and its also a fun pastime with friends. Its a fun way to make sure we keep in touch and share experiences even when were busy with other things, so I try to get out with the same group at least once a week. We went on a trip to New York City, where we stayed in a different city section each night and bought food to split at several other places.

What Do You Enjoy The Most About Being A File Clerk

Interview Score Sheet Template

Those who enjoy their jobs will often perform better and produce better results. The candidate should be able to cite one or two reasons why they enjoy being a file clerk. Listen for sincerity in the answer it will tell you whether they will care about being accurate and efficient in the work. This may seem like a softball question, but it reveals a lot about them. What to look for in an answer:

  • Positive body language and facial expressions that match the answer
  • Genuine reasons about whey they enjoy being a file clerk
  • Dedication to the position


I enjoy the solitude of the position and the predictability. I feel that those two reasons make me well-suited to the job because of my personality. I like being able to know that each file has a correct place, and I enjoy putting things in order. This makes the job very enjoyable for me.

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Top 30 Record Management Interview Questions And Answers In 2022

If you are good at organizing and storing important information, a career in records management might be a good fit for you. When you work in Records Management, one of your primary responsibilities will be to organize, file, and retrieve information for the benefit of the organizations management. To help you prepare for a Record Management interview, we have listed the top 30 questions and answers for you to practice.

What Do You Consider The Most Difficult Aspect Of Being A Records Manager

The most challenging aspect of managing records is determining when it is necessary to maintain papers for regulatory compliance and when it is acceptable to destroy them. There are several laws and regulations governing the length of time that we must keep records, but there is no way to know which ones apply to every document we produce. My experience has shown that having a plan in place for the organization and storage of all papers can assist me in deciding which ones need to be kept and which can be thrown away.

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What Exactly Is Record Management Anyway

Records management is the systematic management of all records and information or data. These were traditionally kept on paper, or more recently on microfilm or fiche, but are now widely kept in electronic systems. The basic concept is the information life cycle, which depicts information going through a succession of stages from creation to final disposition, either through a regulated destruction process or being added to the long-term or permanent record . Records management is the technique of locating, classifying, accessing, archiving, and, in some cases, controlling the destruction of records.

Define Records Retention And Disposal Schedule

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A records retention and disposable schedule is a document that outlines the requirements for the amount of time that a departments records need to be kept and the acceptable ways of disposal once their life has come to an end. Legislation, regulation, policy, legal precedent, best practice, or an agreement with a third party can be the driving force behind retention and disposal requirements .

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Why Do You Plan To Resign From Your Current Position

Im excited to take on the next challenge in my professional life. Even though I enjoyed my coworkers and the projects we were working on, I eventually concluded that I wasnt being challenged to the same extent as I had previously. Instead of becoming overly accustomed to my current situation, Ive chosen to look for work that will allow me to develop further.

Have You Ever Performed An Audit Of A Medical Records Department What Were Your Duties

As a medical records clerk, you will likely be responsible for helping to audit medical records periodically. Auditing records is a process of assessing the accuracy of them. Therefore, you’ll need to be prepared to draft and send reports of stored data to the officers involved with auditing processes. When interviewers ask you about your experience with audits, try to outline your experience with such procedures and how you prepared for audits in the past. This can help the interviewer better understand how you would perform specific tasks within their organization.

Example: “*I have been a part of many audit requests before in my five years of experience as a medical records clerk. I was responsible for creating reports on all of the medical tests, such as biopsies, blood tests and CAT scans that our hospital performed during the calendar year. I worked alongside the officers involved in the auditing process to ensure that they had all of the information they needed to perform the audit properly and assess the accuracy of the records as they were kept.”*

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What Excites And Motivates You The Most

Knitting is one of my favorite ways to pass the time because I enjoy the challenge of fashioning something lovely out of nothing. Knitting involves a lot of patience, a sharp eye for detail, and a lot of concentration. Fortunately, working as a records manager has helped me develop both characteristics.

Document Controller Interview Questions

31+ Sample Memos

Document controllers are responsible for the management and storage of incoming and outgoing documents that organizations utilize in their business activities. They analyze, check, and verify documents as well as assess and update the organizations document management system.

When interviewing document controllers, strong candidates will have an excellent understanding of document control procedures and best-practices for digital as well as physical storage. Be wary of candidates with limited knowledge of document management software and who lack excellent organizational skills.

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Theres A Fire But You Have Some Time To Get Out Or Save What You Can Before It Spreads So Tell Me What Do You Do

If there were a fire in the building, I would not hesitate to grab my computer and all the files stored on it. After that, I would compile all the necessary hard copies of papers, such as customer information or financial records. After that, I would place them in a box and carry them home with me so they would be protected until I could return to work.

Describe Your Experience And Comfort Level In Working With Files That Contain Sensitive Information

Most file clerks will work with documents and files that contain confidential information like social security numbers, names, birth dates and health information. This important question will ensure that the candidate has worked with this type of information. By asking this question, you will be able to gauge whether they are comfortable working with sensitive information. What to look for in an answer:

  • Comfortable level for working with sensitive information
  • Experience with files containing personal details
  • Trustworthy track record


During my previous roles as a file clerk, I have been exposed to a variety of personal, sensitive information about clients and other employees. I see protecting this information as the most important part of my job, and I take it very seriously.

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Tell Me About Your Ability To Work Under Pressure

Answer tips

You may say that you thrive under certain types of pressure. Give an example that relates to the type of position applied for. Mention routine pressure you face, such as dealing with deadlines on a regular basis. Try not to use an example where you created the pressure yourself, by waiting too long to start something, or by handling a task irresponsibly at the beginning. For example, working under pressure to meet a customers deadline could be a good example, but not if you had waited too long to start the project.Answer samples

Pressure is actually a catalyst to my work. When there is an imperative deadline, I refocus my energy into my work which in fact, has helped me to produce some of my best works. I guess you can say I thrive under pressure.

As A Medical Records Clerk You’ll Be Working Directly With Patients What Do You Think Are The Most Important Tenets Of Professionalism To Follow When Interfacing With Patients

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Professionalism is an essential trait of a successful medical records clerk. This is especially true in cases where medical records clerks work with patientsâfactors like maintaining a calm disposition and helpful attitude can make a significant difference when interfacing with patients. If an interviewer asks you this question, it’s likely that they’re trying to find out more about how you would perform professionalism in your role if selected. You should describe the qualities that you think define professionalism and how those qualities relate to patient care. Answering this question thoroughly can show that you take the duty of interacting with patients seriously.

Example: “*I think professionalism is one of the key qualities a successful medical records clerk should possess. When working with patients, I believe that it’s important to treat them respectfullyâhow I would like to be treated when I seek medical care and assistance. With all patients, I try to listen carefully and actively to what they say. This can help patients feel heard, which I believe is a vital part of interfacing with them. From here, I try my absolute best to provide them with assistance within the guidelines of the facilities I worked at.”*

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What Are Some Of Your Pet Peeves

It irritates me when an offices schedule is highly unorganized because, in my experience, disorganization can lead to confusion, which can lower the teams motivation. This is why it concerns me when an offices schedule is disorganized. As someone who enjoys having everything in its proper place, I do my best to keep my team on track while allowing some leeway and adaptability.

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