Questions For You To Ask
While you can spend hours preparing for executive assistant interview questions, you should also think about the questions you should ask the employer. It may seem surprising, but some employers put a lot of emphasis on what questions they are asked during the interview. It shows that the employee did some research about the company and is fully engaged with the position and what the job entails. While these questions vary based on the position and other factors, take a look at some common executive assistant questions to ask new boss:
- Is there growth opportunity with this position?
- What is the starting wage?
- What will my day-to-day activities look like?
- Will I be working in my own office?
- What does the benefits package look like?
- Will I be asked to work over 40 hours a week?
- What will my job duties include?
How Do You Feel The Position Of Executive Assistant Has Changed Or Will Change In The Future
What you want to hear: This question gives your candidate an opportunity to show they take an interest in their career beyond showing up for work each day. Look for a candidate who can discuss the profession from various perspectives. For example, the responsibilities of the role, how the role is viewed in the organization, the technological advances that support the role, and the changing quality of continuing education for the position. A strong candidate is always aware of changes in the profession and how those changes can be used to ones advantage.
Red flag: If your candidate seems indifferent to exploring the professions changes happening around them, the same lack of curiosity will likely surface on the job. At a minimum, failure to know of technology or other advances puts you at a disadvantage when it comes to maximizing efficiencies in your department and company.
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How Would You Deal With An Angry Person Demanding To Speak With An Unavailable Executive
An exceptional executive assistant is pleasant and professional when dealing with irate people. This question reveals how a candidate will reflect their bosss values and serve as an effective gatekeeper all while diffusing volatile situations. What to look for in an answer:
- Customer service skills
I would speak calmly and evenly, putting a positive spin on the situation. To avoid escalating the conflict, I would politely offer to take a message, reassure them that the executive will contact them as soon as possible and give the customer the option to speak with someone else who was available.
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What Steps Would You Take If You Were Given A Different Set Of Instructions From Two Different Executives
Executive assistants who support multiple company stakeholders may have to resolve differences at times and being able to have difficult conversations is a key part of the role. What to look for in an answer:
- Conflict resolution
“If I was given conflicting instructions from two different executives then I would email both of them so that they were able to see the instructions I was given. I would then ask the two of them to meet with me so we could get a better understanding of the instructions that I should be taking in order to fulfil the request.”
Questions About Soft Skills
Soft skills are the skills relating to your personality and work ethic. These skills are vital because they give the interviewer an idea of the kind of person and worker you are.
Here are 10 sample questions about soft skills:
- In group projects, are you more of a leader or a follower?
- Do you prefer independent work or group work?
- What is your method for prioritization as an executive assistant?
- How do you deal with stressful situations?
- How do you foster clear communication with other team members?
- How do you deal with challenging personalities in the workplace?
- How do you stay organized while managing multiple tasks and schedules?
- Can you describe a time when you fixed an issue promptly and effectively?
- Do you value deadlines or quality of work more?
- How do you ensure that deadlines are met?
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Have You Ever Supervised Other Team Members
The interviewer is assessing your level of expertise and supervisory experience. You will mainly be asked such a question if part of your job description is to supervise other people alongside performing your routine tasks. Therefore, convince the interviewer that you are up to the task at hand.
I have supervised several employees in my years as an executive assistant. During my last role, I was in charge of a small team of junior employees, such as interns and receptionists. I was mandated to supervise them and see to it that they have performed their roles.
Ceo Executive Assistant Interview Questions
CEO Assistants are skilled individuals when it comes to communication, scheduling and organising. Their role focuses primarily on managing the administrative tasks of a CEO or other C-Level executive.
The perfect CEO Assistant should have the following traits:
- An excellent communicator, both written and verbal.
- Impeccable organisational and scheduling skills.
- They should also possess high computer knowledge, especially in Microsoft Office or any other software that your company uses.
Executive Assistants will often be dealing with external stakeholders, as well as internal, on behalf of the CEO or other C-Level individuals. Therefore, its important to gauge their people skills too!
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What Are Some Of The Roles Of An Executive Assistant
Do you understand what your mandates are in this job? The best way to approach such a question is to either refer to the provided job description or mention some of your roles in your previous place of work. However, make sure that all the roles are job-specific
An executive assistant offers administrative support to an executive, maintains comprehensive records, and performs minor administrative duties. They also organize and schedule meetings, answer phone calls professionally, welcome visitors, identify their visiting purposes, and manage the executives calendar while prioritizing sensitive matters.
Briefly Describe Your Experience
The interviewer wants an overview of some of the places you have worked in before or the roles you occupied. The best way to approach this question is to give a summary of your experiences.
This is my seventh year in this field. I first worked at KYZ Company, where I was the executive assistant for the chief executive officer. I managed his diary, took care of his appointments, attended meetings, and wrote minutes. I then moved to BYZ Resource Centre, where I supervised other junior staff members and worked as an executive assistant to the CEO. In my last workplace, I was the executive assistant for the chief managing officer of operations. This is a role I maintained till recently.
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Describe A Previous Role In Which You Gained Valuable Executive Assistant Experience
Your candidates may mention roles in which they received training and were able to grow in the position.
They may describe a job where they received additional responsibilities, such as handling confidential information or booking travel arrangements. Look for responses that indicate an overall preparedness for your open roles responsibilities or a willingness to learn and adapt.
What Would You Do If An Executive Gave You Sensitive Company Information And Another Executive Asked You For The Information
Executive assistants are often privy to key company information and should be able to keep the information confidential. What to look for in an answer:
- Approach to the situation
“While this can be a difficult situation to be in, I would be sure to let the executive asking for the information know that I am unable to divulge sensitive information. I would ask them to contact the other executive directly should they have any questions. I would be sure to let the other executive know about the situation and give them notice that the question may arise.”
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How Do You Go About Anticipating The Needs Of An Executive
The interviewer wants to know how you’ll take action when you learn the behaviors of the executive you support work. Some tasks you complete won’t likely require direction. Describe any processes you have used in the past to observe your supervisor and their needs.
Example:”The best way I’ve learned to anticipate the needs of an executive is to learn their habits by observing their likes and dislikes, as well as their moods on any given day. I then will adapt my work and duties accordingly to anticipate and meet their needs.”
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What Value Do You Believe That You Bring To The Company
The interviewer wants to know how you view the role. Do you feel that you are an integral part of the company? While answering this question, ensure that you exude passion for the job, show that you understand how you fit into a larger team and are motivated for the job.
I believe that I am an integral part of the company due to my executive assistant role. I make the lives of executives smoother and simpler, allowing them to focus on more pressing issues. I also help in making critical business decisions and averting crises.
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Executive Assistant Questions And Sample Answers
Each business may have specific questions regarding your qualifications, the requirements of the job and the executive you’ll be working for. However, here are a few common questions you may be asked during an executive assistant interview, as well as tips on how to answer them:
Why do you want to be an executive assistant?
How do you prioritize tasks on your typical workday as an executive assistant?
How would you rate your computer proficiency?
How do you handle difficult personalities at work?
Have you supervised other office staff members before?
How do you handle stress and pressure?
Provide me with an example of a time you had to collaborate with a team to solve an issue for an executive.
How do you go about anticipating the needs of an executive?
What Administrative Tasks Do You Have The Most Experience With
Sometimes you want the candidate to explain their experience to you, rather than ask them individually about each skill required for the role. Ask them where they have the most experience, and it will lead you to what they feel they are most comfortable with. After youve gathered this information, you can vet where the candidate in lacking skills.
My primary experience is with data entry, social media, and some basic bookkeeping tasks. However, data entry is my strong suit. Ive worked within Microsoft Excel for three years.
How Would You Approach A Situation In Which You Were Given A Task But Didnt Receive Complete Instructions
This question helps the interviewer determine what your approach is to handle complex situations that dont have clear instructions. The employer will be looking to find out what research skills you use to find out how to do something and whether you are comfortable asking for clarification and assistance when needed. When answering this question make sure you identify your ability to research the issue on your own and also ask for clarification when needed.
Example:If I was given a task and didnt receive clear instructions, I would first consider whether I could get the information needed to complete the task through simple research of my own such as doing a web search. If I still needed further instruction after my research, I would follow up with the person who assigned me the task and ask them for clarification. I would make sure I fully understand what needs to be done and when the deadline for the task is before I begin working on the project.
Questions To Ask The Interviewer
Even if you ace all the interviewers questions, youll still need to present a few of your own. Questioning the interviewer helps answer some of your burning questions, and it also helps demonstrate that you have a vested interest in the position.
Question: I read about on . Would my position be involved in that?
- Why you should ask: It shows that youve done your homework, that youre ready to dive in, and that you have strong anticipation skills.
Question: Do you have any concerns or hesitations about my experience that I can address right now?
- Why you should ask: If the interviewers have any questions or concerns that they havent yet asked you about, then they will likely discuss them when theyre considering candidates. If you address these concerns head-on, then you might be able remove some of their hesitations, hesitations that might otherwise stop them from hiring you. In fact, your answers might impress them so much that you climb the ranks and rise to the top of the candidate list.
Question: Describe the day-to-day routine of this position.
- Why you should ask: No games here! This question helps youfind out what exactly youll be doing every day. Even if the prospect of planning one annual event excites you, just one big project wont be enough to keep you satisfied if your day-to-day routine doesnt meet your expectations.
Question: What do you like most about working here?
Question: What do you think my biggest challenge would be?
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Conducting The Interviewing: Soft Skills
Answers to your technical interview questions will tell you whether the applicant is capable of performing the work.
To find out how theyll perform those tasks, try these interview tips for soft skills from Lynn Taylor, author of Tame Your Terrible Office Tyrant: How to Manage Childish Boss Behavior and Thrive in Your Job.
Start with a tongue-in-cheek interview question:
- How would your former bosses describe your ability to manage them?
Listen for an answer that highlights the candidates value-added abilities, such as a can-do attitude, organization abilities, time management and creating a positive impression for the manager, Taylor says.
Specific soft-skills questions should be just as tailored to the candidate as your hard-skills questions, says job interview coach Pamela Skillings, author of Escape from Corporate America: A Practical Guide to Creating the Career of Your Dreams.
If your administrative assistant will work for multiple people, focus on time management:
- How do you handle stress and deadlines?
- Tell me about a time when you had to prioritize a heavy workload how did you approach it?
- When have you had to communicate with a client or senior manager on behalf of your boss?
- Who was the most challenging customer internal or external and how did you satisfy that person?
Be sure to ask administrative assistant interview questions like these if your new employee will do project management:
Finish by asking questions about corporate culture:
What Are Some Of The Qualities That An Executive Assistant Requires To Be Effective
Every job comes with its required set of qualities. These may be skills or attributes aimed at making you better in your role. The best approach to this question is to mention the qualities that have seen you through in your career. However, ensure that they are related to this job.
An executive assistant must have excellent communication and organization skills, given that the perfect execution of their role greatly relies on them. They must also show high professionalism, outstanding collaborative skills, and a high appetite to learn. They must also have good leadership skills, given that part of their job may also involve supervising others.
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What Is The Role Of A Executive Assistant
The role of an executive assistant is to provide administrative support to an executive or senior manager. This support may include managing calendars, scheduling appointments, making travel arrangements, preparing expense reports, and handling correspondence. The executive assistant may also be responsible for researching and preparing presentations, and performing other duties as assigned.
The role of an executive assistant is to provide administrative support to an executive. This may include tasks such as managing correspondence, scheduling appointments, and maintaining records. The executive assistant may also be responsible for handling confidential information and managing sensitive projects. In some cases, the executive assistant may also provide support to other members of the executive team.
But First Define Your Criteria
This is a common mistake. If you dont consider the skills and qualities you truly need, the executive assistant interview questions wont reflect your strategy. You ask the wrong questions, and youll struggle to choose the right candidate, or worseappoint the wrong person to the role.
Keep it simple by identifying your top three essential skills, and top three essential qualities. You can then consider bonus elements that are not essential but add value. You can also consider what level of industry experience you require. Below is an example of our executive assistant recruitment criteria, .
- confident dealing with multiple stakeholders
Your criteria then inform your executive assistant interview questions, so you aim your questions towards these key requirements for the position.
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Do You Use Multitasking In Your Job As An Executive Assistant
A hiring manager asks this question to determine how you handle multiple tasks and requests from various sources. They are looking for an answer that focuses on prioritizing tasks, time management, and organization. Your response can include examples of how you stay organized during busy times while managing various duties.
Example:”I don’t believe that multitasking is a productive use of my time. Instead, I assess what’s important and what I need to prioritize. For example, if I’m working on a report for one executive and another comes and asks me to book a travel meeting, I’ll note where I finished in the report. Then, I’ll focus on the additional request and gather all the necessary information. I’ll then re-assess my tasks to determine the most important one. I find when I can complete one task at a time with my complete attention, I’m more effective and accurate.”