Amazon Interview Questions On Customer Obsession
Have Backbone Disagree & Commit:
Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.
Practice questions:
Leaders are expected to have strong opinions and be able to stand up for what they believe in. There are times when it is necessary to set aside personal beliefs in order to move forward as a team.
As you review leadership principles, think about how having to make decisions affects the macro outlook of a company like Amazon.
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Can You Tell Me When You Had To Make A Fast Customer Service Decision Without Any Guidance How Did You Decide What To Do
This is a difficult question because it is hard to think of an example where you had to make a customer service decision without any guidance. One option is to describe when you had to handle a challenging customer service situation. You could explain how you remained calm and handled the situation in a way that was satisfactory for both the customer and the company.
How To Merge Two Sorted Linked Lists
There are a few ways to merge two sorted linked lists. One way is to use a temporary variable to store the address of the head of the first list and then traverse the lists, inserting each element of the first list into the second list before moving on to the next element in the first list.
Another way is to use a temporary variable to store the address of the head of the second list and then traverse the lists, inserting each element of the first list into the second list before moving on to the next element in the first list.
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What Was The Most Difficult Interaction You Had With A Customer
Sample Answer:
The most difficult customer interaction that I have ever had was working at a call center for a cell phone company. I was helping a customer trying to upgrade his phone, but he was having trouble because his old phone was still under contract. He became extremely angry and began to shout at me. He accused me of being incompetent and of trying to cheat him. I felt like I would lose my temper, but I managed to stay calm and resolve the issue to his satisfaction.
Discuss The Most Difficult Problem You Have Ever Dealt With
This question is designed to assess your problem-solving skills and ability to think on your feet. The best way to answer this question is to discuss a problem you were passionate about solving. You should describe the problem in detail and explain how you approached it. Talk about the challenges you faced and how you overcame them. Be sure to highlight your accomplishments and what you learned from the experience.
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Tell Me About A Time You Were 75 Percent Through A Project And Had To Pivot Quickly How Did You Handle It
The interviewer is looking to see how you handle difficult and unexpected situations. This is a common question in interviews, so you should be prepared for it.
First, take a moment to think about when you had to change your plan mid-project. Then, walk the interviewer through the steps you took to handle the situation. Highlight how you maintained your professionalism and remained focused on the end goal. Finally, explain what you learned from the experience.
Please Tell Me When You Solved A Complicated Problem With A Simple Solution
When answering this question, you have to share a time when you utilized your problem-solving skills to solve a complex issue. Be sure to highlight how you could remain calm under pressure and utilize your critical thinking skills to find a solution.
For example, suppose you were in a previous job and were tasked with developing a new software system. In that case, you could share a story about how you were able to simplify the process by breaking it down into smaller steps that could be easily tackled. This would show the interviewer that you can think on your feet and develop creative solutions to complex problems.
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Tell Me About A Time When You Dealt With An Employee With Poor Performance
When answering this question in an interview, you want to focus on a time you successfully improved the employee’s performance. You could talk about how you identified the problem and what actions you took to correct it. You could also share how you monitored the employee’s progress and provided feedback. Ultimately, you want the interviewer to see that you have the ability to identify and solve problems when they arise.
What Else Is Your Interviewer Looking For
So besides wanting to know if youve invented or simplified, what is your interviewer looking for when she asks you to speak to this principle?
Amazon wants people who are curious and well informed and can be creative in thinking of solutions. They want people who can easily generate multiple ideas for problem solving. They want people who know how to find answers by looking into how other departments or other industries do things. Above all, they want people who will try to improve things, not just accept the status quo blindly.
Jennifer Scupi is the founder of Interview Genie, where the Amazon recruiters refer their candidates. Shes an interview coach whos worked with thousands of clients preparing for job interviews. They appreciated her honest feedback and say its obvious she used to be a teacher because shes good at explaining the best way to approach answers. Her clients have landed roles at FAANG companies like Amazon, Fortune 500 companies, startups, and more.
For more advice about Amazon interviews, visit her or read her .
If you need to prepare for your interview, lets get started. See the Interview Genie services or schedule a consultation.
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Are Right A Lot
Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.
Practice questions on being right, a lot.
Amazon is known for its customer-centric culture, and part of that is due to the company’s focus on speed and agility. Amazon expects its employees to be able to make decisions quickly and efficiently, without getting bogged down in details or second-guessing themselves.
This can be a challenge, but it’s also an opportunity to show that you’re capable of taking risks and thinking on your feet.
Tips To Impress Your Amazon Interviewer
Here are tips to help you prepare your answers for Amazons Invent and Simplify questions.
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Get Used to Finding a Suitable Example in 30 Seconds: You can practice with a timer before you go for the interview. Then, practice answering the questions by providing necessary information only.
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Focus on Essential Details: Behavioral stories are common, and interviewers hear them frequently. Therefore, you dont want to lose their attention by rambling. Instead, share your stories with some people before the interview to gain perspective on what to cut off.
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Talk About You: Dont get shy about your accomplishments. You need to concentrate on your impact and not the overall action of the team. For instance, if youre into Cybersecurity, talk about your achievements in the security industry.
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Expect Follow-Up Questions: Always expect the interviewer to ask follow-up questions. Listen to the way the interviewer asks the question it will give you clues about what theyre looking to assess in your answer.
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What Is String Segmentation
String segmentation is breaking a string into smaller strings or segments. This can be done in several ways, depending on the desired outcome. Common methods of string segmentation include character delimitation, word delimitation, and sentence delimitation.
When you segment a string, you essentially break it down into smaller strings. These smaller strings can then be processed individually. For example, you could use string segmentation to split a list of names into individual strings. This would allow you to loop through the list and process each name separately.
Describe A Situation Where You Had To Deal With Ambiguity When Making A Decision
When I was working as a project manager, I had to deal with ambiguity. To make the best decision possible, I would ask many questions and gather as much information as possible. Sometimes it was hard to get a clear answer, but I always tried to stay calm and make the best decision I could under the circumstances.
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Amazon Interview Questions: The Ultimate Preparation Guide
An in-depth guide about how to prepare to answer Amazon interview questions from two ex-Amazon hiring managers .
This guide will show you how to prepare for behavioural interview questions at Amazon. Our recommendations are based on our experience with thousands of candidate interviews and coaching sessions .
At the end of this guide, we offer a vetted Amazon interview questions list, but we encourage you to read through the entire guide. While we cannot guarantee that you will get a job, following this guide will increase your chances of landing the offer.
We recommend that you bookmark this guide and use it as a reference point throughout your Amazon interview preparation journey.
Invent And Simplify In Amazons Words
Amazon leaders expect and require innovation from every team member. As a result, theyre always finding ways to simplify. Also, theyre externally aware and look for new ideas everywhere but are not limited by those who fear innovation. Finally, these leaders know they may be misunderstood for doing new things but choose to do them anyway.
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Why Learn And Be Curious Is Important
In fact, the Amazon workplace is built around learning. According to a McKinsey report, 90% of learning at Amazon comes from being challenged and having new experiences. This means that employees will be most successful if they already have this thirst for learning.
In addition, the IT industry requires this type of mindset. In the tech world, everything changes rapidly, including technologies, programming languages, best practices, etc. Without the habit of learning new things, its hard to keep up.
How To Answer Amazon Leadership Principle Questions
Amazonâs bar-raiser round evaluates your responses to behavioral questions and gauges if youâre the right fit for the role. The STAR method is a widely popularized method to answer behavioral interview questions at FAANG companies. The method fundamentally aims to frame responses based on real situations and incidents. Letâs look at it in slight detail:
STAR stands for Situation, Task, Action, and Result. While answering leadership principle questions, make sure you address each of these areas to craft the perfect response.
- Situation: The Situation should answer the âWhen,â âWhy,â and âWhereâ of the response. When youâre asked a behavioral question, start off with the Situation before moving on to the other elements.
- Task: The Task should throw light on what your particular role in the situation was. Highlight what your key responsibilities were and what was expected of you.
- Action: The Action part should address what steps you took towards meeting the requirements of the task.
- Result: The Result part should essentially answer the outcome of the task. This part should also talk about challenges encountered along the way and the actions taken to tackle them.
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Becoming The Trusted Advisor
Since the Industrial Revolution, companies have been forced to think and reinvent the way they create new products and services in order to survive. Innovation is at the top of every single executives agenda across the globe. The challenge with todays innovation is that the overall context keeps changing. Across the board, executives face pressing issues, such as globalization, changing customer expectations, demographic shifts in purchasing power, trade wars, shifting political landscape, supply chain disruptions, technology-driven obsolescence, market virtualization, etc.
As consultants, you should help your clients understand how these evolutions impact their business. Helping your clients tackle challenges these challenges and adopt the appropriate posture for innovation is obligatory. Sharing best practices, trends and unique insights on innovation becomes highly valuable to advance innovation and fully capture the value from it. In this regard, your role as a trusted advisor is more crucial than ever before
What Do You Do To Ensure That The Customer Experience Is Always A Priority
There are a few key things that I always do to make sure that the customer experience is a priority. One must always be willing to go the extra mile for a customer. If they need something, I do my best to get it for them. Another key thing is to be proactive in addressing any complaints or concerns that a customer may have. I want to know about them as soon as possible to address the issue and prevent it from happening again. Finally, I always try to be friendly and personable with customers.
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Why Did You Decide To Go Into It
While technical skills can get you far, there’s a lot in IT work that can be learned on the job. Because of this, employers might look for somebody who has other qualities that can be linked to success, like passion and curiosity. So this question can also be a way for employers to get to know you and your story.
Behavioral Interview Questions Based On Amazons Leadership Principles
Amazonâs behavioral interview will have questions that pertain to one or more leadership principles. While answering these questions, make references to specific principles and associate them with your answers. That way, recruiters will know that youâve read and understood these crucial principles and are willing to apply them at your workplace.
Hereâs a list of 35 behavioral interview questions that you can use to practice for the interview:
- Tell us about a time when you overcame a rather difficult challenge pertaining to a past project.
- Tell us about a time when you had to halt a project halfway through as it wasnât headed in the right direction.
- Tell us about a time when you had to make sacrifices in your personal life to complete an arduous project.
- Tell us about an instance when you had to make a tough decision pertaining to a project when you were under pressure.
- Tell us about a time when you had to take a risk in a project.
Sample questionsVideo lecturesIdeal solutions
For more Amazon Interview questions,
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Mastering Complexity Through Simplification
Today, businesses compete in extremely dynamic and complex environments. To derive order and control from these uncertainties, companies introduce new reports, rules, governance, and processes. However, these measures simply transfer the complexity into their internal operations. As a result, cumbersome communication lines, organizational structures, business processes, and control systems proliferate. Internal organizational complexity not only hinders productivity, but also adversely affects an organizations innovation prospects. Furthermore, such measures disengage and demotivate employees.
Today, organizations must be highly agile and flexible to repond to the changing marketplace conditions. Furthermore, they also need to foresee the future and launch initiatives to future-proof their business models. They need to re-baseline their internal and external operating models to explore and exploit emergent opportunities. Those companies that can tackle the increasing complexity will emerge with a clear competitive advantage.
Simplicity is the ultimate sophistication
Complexity is unavoidable. However, embracing complexity too much is a trace of avoidance. It is an excuse to not take action. Complexity should certainly not be a goal in itself. It is just a step in the process of reaching meaningful simplicity.
Ownership Invent And Simplify
Welcome to part 2 of 16 Amazon principles, we previously talked about Customer obsession, in this part we will talk about ownership and Invent and Simplify. What is ownership? What does Invent and Simplify means? How does Amazon fit that into their interview questions? How does amazon fit them into the interview questions? Let us find that in detail
Ownership
Starting with the ownership, in our simple terms we know what ownership means to own something, however, this is how sees it
“Leaders are owners. They think long-term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job.”
Let us break this statement down
“They never say “that’s not my job”
Amazon does not want you to be just an employee it wants you as a part of their company an integral part, it expects you to be proactive and not set boundaries for your work. For instance, if there is an issue arising in another department but you could solve it Amazon expects you to come forward and provide any assistance you could irrespective of your current department.
“They think long term and don’t sacrifice long-term value for short-term results”
Possible questions and techniques to answer
Great! Now you know what Amazon wants so what do you do now? You go for the interview thinking you just have to say I am ready to help across the team and this is the question they ask
Following theSTARmethod
Situation
Task
Action
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