Job Interview Questions For Technical Support

Why Do You Want To Work For Us

The answer should formulated in a manner that satisfies the needs of the company. Your answer can that you want to be a part of the team because the organization possesses a strong management style.

You can also mention that since the company accentuates on research and development, you can get a chance to expose your skills and talent for the same. Proper homework is mandatory to answer the question in the right manner.

Question 1: What Might Cause A Computer To Make Loud Buzzing Noises

Answers: There are many reasons why a computer might make loud buzzing noises. One common reason is that the computer may be overloading or overheating. If the computer is overloading, it can create noise similar to a buzzing sound. If the computer is overheating, it can create noise like a hissing sound.

Describe Your Daily Routine As A Technical Support Analyst

What do you expect to handle on a day-to-day basis? Share the routine you expect to encounter in this role.

Sample Answer

No two days are the same in this role. I expect that my days will keep varying. On a day-to-day basis, I expect to resolve issues relating to software or hardware raised by members of different departments. I will also keep a track of the problems and any resolutions reached. I will also work on the projects that are in progress at a particular time. I will also attend any meetings that have been scheduled.

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Operational And Situational Questions

• What are the main functions of BIAS?
• How would you respond to a customer who claims their website is loading too slowly?
• How would you access the Recovery Control in Windows?
• Mention any help desk tools that facilitate client communication.
• What do you find most intriguing about this position?
• Are you familiar with ERP software?
• What remote desktop tools have you used?
• Walk me through the process of a successful customer problem resolution. When is your role complete?
• Describe the procedure for installing antivirus software.
• What kind of customers have you dealt with most?
• Are you familiar with our products? What do you think are our most common customer queries?

Why Should We Hire You

How to Answer

Talking about ourselves in this way can be challenging. We recommend reaching out to a few colleagues, family members, and friends. Ask them for their opinion. You’ll probably be surprised at the consistency in their responses! Their answers will give you insight into how to answer this question. Tell the interviewer what sets you apart, and explain how your co-workers, family members, and friends have encouraged you with your talent in this area.

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Do You Think You Are Overqualified For This Position

Sometimes, during an HR interview, questions for freshers become challenging. This is a commonly asked interview question that interviewers use as an example to test the humbleness of an interviewee. Here, they ask you to think about what you would rate your skills. While some people think its better to say no, you can try providing a positive response.

Answer:

Yes, I do believe I am overqualified. However, I always think that there is always something to learn everywhere. And I see a lot of exposure that I can gain for my development with your organization. So, I do not mind taking a low job to learn more.

Technical It Interview Questions

These are some role-specific that may come up during IT support interviews:

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Is Technical Knowledge Or Customer Service More Important

technical support specialists must have the right mix of technical and people skills. What to look for in an answer:

• The candidate uses reasoning and logic
• The candidate views both skills as important, even if they choose one skill over the other
• The candidate understands how both skills play a role in the job

Example:

First, let me say that customer service skills are very important. You must be able to empathize with people and address needs. Good communication is crucial. With that said, I have a technical background, and I understand the amount of knowledge you need to actually solve issues. Technical skills are more important because, without in-depth knowledge of the hardware and software, you wont be able to efficiently do your job.

Help Desk Interview Questions For Remote Work

Remote work is increasingly popular, and help desk professionals may be called upon to assist colleagues or clients working from home.

7. Tell me about your experience with remote support.

A lot of help desk support requires remote access to the user’s device. Your candidate may have some experience of working with remote access systems, such as RemotePC or Zoho Support.

8. What other tools have you used when supporting colleagues remotely?

Ask candidates about what ticketing systems and remote login tools they’ve used. You might also inquire if they’ve had to use any system or network monitoring applications and what application tools they prefer.

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Question 0: What Is The Difference Between Desktop Support And Helpdesk Support

Answers: Desktop support provides technical assistance to users of personal computers and other devices. This is related to troubleshooting software & hardware problems and providing application training and support. Helpdesk support is a type of customer service that assists users of technology-related services or products. Helpdesk support is typically provided through a toll-free number, mail, or online chat.

Describe A Time When You Failed In This Role And The Lesson You Learned

Give an example of a failure you have encountered, what caused it and the lessons learned. Keep it relevant to the role at hand.

Sample Answer

In my last role, I failed due to poor communication that was widespread in the organization. When the company strategy was set, top management did not include IT in the formulation. They did not communicate the same down to the department which made us assume a lot of stuff. In the end, we did not consider the overall company strategy when we were formulating our plans. This led to discord in the organization. From this, I learned that it is good to always be clear about expectations from the onset. This has made me keep asking questions on what the organization expects and to be clear about everything.

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What Is The Difference Between C And C++

The difference between C and C++ is:

Here are some of the most common B.Tech Fresher Interview Questions .

Hello, how are you today?

This is more of a make yourself comfortable statements. Answer with a pleasant smile. If you had any trouble during the day, dont hesitate to mention it. But make sure you express it in a positive note.

Examples:

• I am very well today sir, thank you.
• I am very well today sir, just that the traffic here is bit of a hassle. But I made sure, I start a bit early to beat it.

Tell me about yourself.

• Give a brief of your education background (up to plus two is fine, your family and location, any of your hobbies etc.
• You can also mention one of your major achievements, if it fits the circumstance.
• Keep the answer to just about 3-4 sentences and not more than that.
• No need to explain your strengths & weakness at this points .
• A common mistake seen is most HR interview is to start the sentence like I am basically from No need to start a sentence like that.
• Keep the answer simple, to the point and give space and time for further questions. Do not stretch it too much.

Example:

Hi I am Ravi and I Computer Science Engineering from VNR Vignana Jyothi Institute of Engineering and Technology. I had completed my plus two from Vignan College and secured 98%. I have four members in my family and I am the youngest son. I love outdoor sports, specifically athletics and was a member of college athletic team.

What are your key strengths?

Example:

How Will You Cope Up With A Customer Who Complains About A Brand New Printer And System And Yet Failing To Get A Proper Print Copy

The first thing I will ask the customer, whether the system is properly connected with the printer. The next thing would be to check the Device Driver. Many times it happens that if you install an incorrect Device Driver, the print copy would not be clear.

Most Frequently Asked Technical Support Interview Questions:

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How Do You Approach Customer Service In A Technical Support Role

In a technical support role, its crucial to approach customer service with patience and understanding. The customer is likely frustrated or stressed, so you need to be calm and reassuring. Its also essential to be proactive in seeking solutions rather than waiting for the customer to come to you with a problem.

I Have Reviewed Your Resume But Would Like To Ask You To Begin By Giving Me An Overview Of Your Education As They Relate To This Position And Why You Are Interested In This Position Please Elaborate On Your Project Listed On Your Resume What Were Your Major Responsibilities In That Did You Made The Projectif Yes Then Tell What You Have Done In The Project

Greetings for the day,My first job roll in Wipro BPO was to answer customer queries in regards to medical insurance claims and also describe the benefits and eligibility of the health insurance as per the policies the customer is entitled to. My second job involved detection of credit card frauds. Once I find an on going fraudulent activity on a customer’s credit card, my responsibility was to cancel and reissue a new card.Next, in Teleminds and Clarus, my job description was to troubleshoot internet and phone issues. Added to troubleshooting, I also helped the new customers set up there phone and internet. Customers in these two organisations were located in Australia. Other than troubleshooting, I also took care of the billing queries and also the logistics requirements of the necessary hardwares required to set up the internet.Lastly, in my present organization Commscope, my work is to take care of the issues raised by the customer via tickets and also answer chats and calls. The prime work is to ensure the licensing on the physical and virtual controllers, switches and access points. Secondary to this, I also need to work on the logistics of any hardware, that needs to be replaced, to keep the internet services uninterrupted for home and business customers.Less

Thanks! Interview went great! They called me a hour after to offer me to move on with the processLess

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Technical Support Job Description And Person Specification

Technical support specialists and workers are responsible for helping customer and clients to resolve product related issues and problems in a timely manner. Technical support specialists can also be responsible for solving IT issues and problems within larger organisations. The role of a technical support worker requires an ability to communicate effectively with clients and customers and to provide suitable, timely support that enables the organisation to function effectively. As a technical support specialist, you will be required to analyse information and problems with a view to providing solutions that can be quickly implemented based on operational processes and procedures.

TECHNICAL SUPPORT DUTIES AND RESPONSIBILITIES

• Maintain knowledge and technical expertise of applicable products and services relevant to the company.
• Answer telephone calls on a regular basis and provide technical support to customers and clients.
• Submit service requests to technical departments and follow up on these requests to keep the customer or the client informed on progress.
• Maintain accurate call log records relating to progress made during technical support cases.
• Carry out troubleshooting processes to get to the bottom of a product or IT related issue.
• Respond to urgent help requests in a timely manner.
• Provide support to callers in a variety of different situations and scenarios based on product issues and/or computer related problems.

When Handling Customers Who Are Not Tech Savvy How Do You Go About It

In this role, you will encounter customers who do not have enough technical knowledge. Share how you will respond to them.

Sample Answer

In my line of work, I meet clients who are not tech-savvy. I assist them without pointing out that it is something that they should not involve technical support. I am always happy to help. I also show them how they can handle the issue if it happens again in the future.

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How Do You Handle Upset Customers

How to Answer

There is the popular adage “The customer is always right” and if you’re placed in a customer service role unfortunately you have to abide by that under most circumstances. The harsh truth is that even if the customer is not always right, the responsibility to adjust and accommodate falls on your shoulders. It’s best to resolve issues quickly so start with listening to their grievance, sympathize, and try to come up with a compromise and if necessary, negotiate. Giving your one hundred and ten percent attention to the customer makes them feel important and will go a long way in getting them to calm down. Hopefully, this will be enough to soothe their frustration and bring the matter to a satisfactory conclusion for all.

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How Would You Move A File Using Command Prompt

What theyâre really asking: Do you have technical skills, or can you troubleshoot an unknown issue on the spot?

This is a specific question, and itâs great if you know how to complete this task off the top of your head. But a technical question you might not know how to answer right away can be a way for an interviewer to see how you think on your feet.

If you know how to do the task, thatâs perfect. If you donât, try walking the interviewer through a process you would take to figure out how to complete it.

If youâre not too familiar with the command line, or need a quick refresher, you can try an introductory guided project on the command line. It can be completed in two hours, and will walk you through the basics.

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Get Real Answers From References

References can be a valuable component of the interview process if handled correctly. Granted, it can be a challenge to have a forthright conversation with a person who has been hand-picked to deliver a glowing review, but the right attitude will go far.

Help Scout alum Ivana Flodr has honed her technique down to a particularly revealing pair of questions. First, she asks a reference to rate a candidate from 1-10 in terms of living up to their potential. Most people will respond warmly , but her follow-up coaches more candor into the dialogue: How could they get to a 10?

The question often lowers peoples guards and gets them talking about both a candidates shortcomings and their ability to improve. Youll get honest feedback about a persons trajectory and their commitment to self-improvement information thats hard to glean from anywhere else.

Its also important to ask for specific anecdotes and to frame questions so they cant be answered with a pat yes or no. For example, Whats a time that this person resolved an intra-team conflict? will get you a lot further than, Do they work well with others?

Common It Interview Questions And How To Answer Them

You can prepare for your IT interview by knowing what questions to anticipateâand knowing how to respond to the unanticipated.

Preparation is a key part of doing well throughout a job interview process. But itâs hard to prepare when you donât have an idea of what questions to anticipate. Hereâs a guide to help you prepare for some common interview questions you might encounter, and how to prepare for those questions you canât anticipate.

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What Are The Qualities That A Technical Support Analyst Need To Be Successful

You should be in a position to identify the qualities that can make one successful in this role. Share these with the interviewer. If the job description had given the personal attributes for the role, you can use that as an effective guide.

Sample Answer

To be successful in this role, you need to be able to think logically. You should have a great memory of how systems are supposed to work. You should also be great at problem-solving as the majority of the work involves dealing with issues with software and hardware. You should also possess great attention to detail that will help you work efficiently and effectively. You should also demonstrate great listening and questioning skills as they will be instrumental in the process of ascertaining the real issues with the system. You should also be a great team player as most issues will be handled in teams to fasten the resolution process.