At Advocate Health Care We Seek To Hire Individuals Who Display A Keen Interest In The Healthcare Arena Would You Consider Yourself Dedicated To A Career In Healthcare Services
How to Answer
Assure the interviewer of your dedication to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with Advocate Health Care, Inc. as long as possible.
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Common Nursing Interview Questions And How To Answer Them
Whether youre an experienced nurse or just getting your career started, heres a guide with sample nursing interview questions and answers to help you prepare for your next job interview.
Altitude » Nursing Development
If youre a nurse who is preparing to interview for a new nursing job in 2023, youll want to be prepared for the most common interview questions. In this blog post, were breaking down the most common nursing interview questions and how to answer them. We hope that this information will help you prepare for your next nursing interview. Good luck!
Share With Us Your Greatest Achievement
Achievements boost your confidence and they also give reasons to the recruiter to hire you for their company. This question is asked so that they can see what kind of achievements you have accomplished in the past.
Sample Answer
My greatest achievement, according to me, is that I have been successfully doing this job for the past 10+ years. There are very few or no complaints regarding my work. I completely understand the way of working and this is far most my biggest achievement in the current field.
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Advocate Health Care Has A Diverse Workforce When Have You Worked Among A Diverse Group Of People
How to Answer
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.
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Advocate Health Care Seeks To Hire Those With Strong Problem Solving Skills When Were You Able To Successfully Resolve A Problem In The Workplace
How to Answer
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
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Patient Advocate Interview Questions And Answers
Learn what skills and qualities interviewers are looking for from a patient advocate, what questions you can expect, and how you should go about answering them.
Patient advocates provide support and assistance to patients and their families who are navigating the complex healthcare system. They may work in a variety of settings, including hospitals, clinics, and insurance companies.
Before you can start advocating for patients, youll need to ace the interview. In this guide, well give you a rundown of the most common patient advocate interview questions and answers.
Are you comfortable talking with patients about their medical conditions and treatment plans?
Patient advocacy requires a high level of empathy and interpersonal skills. Employers ask this question to make sure you have the ability to connect with patients on an emotional level. In your answer, share how you developed these skills and why they are important to you as a healthcare professional.
Example:I am passionate about helping others feel comfortable in their medical journey. I know that it can be scary to talk to doctors about your health concerns. As a patient advocate, my goal is to help patients understand their diagnosis and treatment plan so they can feel more confident moving forward. I find that listening carefully to what patients say helps them feel heard and understood. This often leads to better outcomes for patients.
What makes you an effective patient advocate?
If You Could Expand Your Knowledge And Expertise In Any Area Of Healthcare Services Which Would You Choose
How to Answer
The interviewer would like to dig deeper into your real areas of interest when it comes to healthcare services. They want to know that your passions align well with what Advocate Health Care, Inc. is offering. Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at Advocate Health Care, Inc. would be offering you.
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Use The Star Method To Answer Nursing Interview Questions
The STAR method is a well-known technique that you can use to answer behavioral-based interview questions. The acronym lays out how you should format your answer and tell your story:
- Situation. Think of a similar situation that had a successful outcome.
- Task. What task were you responsible for in the situation? State your contribution clearly and concisely.
- Action. What action did you take? This is the time to highlight your best qualities and brag on yourself a little.
- Result. What was the result? How did you specifically contribute to the outcome? What did you learn or take away from the experience?
Do You Demonstrate Leadership Qualities Even When Not In A Leadership Position
How to Answer
Even if you are not interviewing for a leadership position, the interviewer wants to hear that you have leadership qualities. Employees who demonstrate leadership qualities are generally dependable, trustworthy, honest, and positive role models for the team. Describe how you have shown leadership while at work, school, or in a volunteer setting.
Written by Krista Wenz on June 15th, 2022
1st Answer Example
“Yes, I have strong leadership skills and use these skills daily. I always try to be a positive role model for others, encourage my coworkers and patients, and always show up to work at least 20 minutes early. I believe one should lead by example, which is what I do.”
Written by Krista Wenz on June 15th, 2022
2nd Answer Example
“Yes, I demonstrate leadership qualities when not in a leadership position. For example, I have integrity, exceptional communication and interpersonal skills, and I am self-aware. I know when to delegate tasks and have no problem admitting if I do not know how to do something. If I am asked a question to which I do not have the answer, I make sure to find the answer. I also feel good leaders have compassion and empathy for others.”
Written by Krista Wenz on June 15th, 2022
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Top 15 Commonly Asked Patient Service Representative Interview Questions
You should be prepared to answer several job-specific interview questions when interviewing for a job as a patient service representative. Here at the top fifteen most commonly asked patient service representative interview questions and sample answers:
Why do you want to work as a patient service representative?
Working as a patient service representative certainly isnt for everyone. The job requires quality customer service skills, extreme organization and discretion, experience working with patients, medical staff, and insurance companies, and a passion for providing a top-notch patient experience.
When interviewing candidates for patient service representatives positions, hiring managers often ask this open-ended interview question to see what motivates the applicant and determine if they would be a good fit for the job.
Example Answer:
Im a people person. I love working as a patient service representative because I feel like Im able to make a difference in peoples daily lives and help them navigate the complexities of our healthcare system. Apart from assisting patients, I also enjoy working on the administrative side of the medical industry and using my skills and experiences to boost office productivity and efficiency rates.
Patient Advocates Who Work Directly For Patients
Mike Harrington / Riser / Getty Images
Sometimes the patient or his family is, in effect, the employer. The patient may hire an individual or a business to represent him through medical, insurance, or legal situations. Because the patient advocate works directly for the patient, the advocate’s allegiance can be focused on the patient.
Work for a patient-focused organization. There are organizations that focus on healthcare, insurance, and payment system problems, even placement in rehab or nursing homes. They are private or not-for-profit organizations that work for a fee paid by the patient or his family. These organizations have begun to play a much larger role in the healthcare landscape and it won’t be long before they become a part of the mainstream healthcare in the U.S.
Work for an individual patient, paid by the patient or by the patient’s family. These advocates help those having trouble navigating the healthcare system who either can’t get diagnosed or can’t find the proper treatment. Some of these advocates work on insurance problems helping to find payment resources or helping patients navigate their payment systems. They may be hired by family members who live too far away to provide support to a sick loved one, or who need a caregiver for their loved one who is ill because they are away at work all day.
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What Makes A Good Patient Advocate
Advocates who will assist patients through diagnosis and treatment of diseasewhether that means helping them coordinate with medical professionals, working with them to make treatment choices, or even helping them find the right doctors to help themmay need a background in health and medicine, as a doctor, nurse or other medical profession.
Advocates who wish to provide medical, home health or eldercare forms of assistance will need to be people-oriented and have plenty of patience.
Those who wish to work with the elderly or with very young children will need the patience and appreciation of those age groups.
Those who prefer the insurance and billing aspects of advocacy will need to understand how payer reimbursements work, plus co-pays, co-insurance, and deductibles. An understanding of government payment systems such as Medicare and Medicaid, plus basic math skills are also important.
To be an entrepreneur patient advocate and start your own patient advocacy business, you’ll need to understand business basics.
All types of advocacy require excellent communication skills, the ability to be empathetic , organizational skills, good time management, the ability to do research to solve problems, a creative side to help solve difficult problems, and the ability to get along with a variety of people, including patients, their families, and professionals.
As A Patient Advocate You Will Have To Deal With A Lot Of Emotions On A Daily Basis How Will You Cope With This Stress
A candidates answer to this question will help you determine how they prevent themselves from experiencing secondary trauma or compassion fatigue. Because people can experience burnout in this field, it is critical to hire people who have the ability to keep a healthy work-life balance and care for themselves so they can provide the best care for their patients. You also want them to have a strong sense of empathy. What to look for in an answer:
- Use of methods for self-care
- Knowledge of secondary trauma
- Calm and collected demeanor when answering
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What Is Your Patient Care Philosophy
How to Answer
It’s always a great idea to research the company before your interview. You want to get to know their care philosophy so that your answer can reflect what is important to them. What is the core of your care philosophy? Keep your answer concise yet sincere.
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How Do You Strike A Balance Between Your Professional And Personal Lives
Your interviewer is aware of the impact social work can have on your personal life and wants to make sure you can handle it. Emphasize your organizational skills and your willingness to dedicate yourself to your job.
Sample Answer
I am well-organized and used to managing both my professional and personal lives, for example. When I need to work overtime at home, I have put in place a support system. That way, I can stay focused at work while also enjoying my free time at home.
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How Do You Coordinate Communication Effectively Between Patients Doctors Family Members Administrative Staff And Relevant Outside Agencies
You want to gauge the candidates ability to keep lines of communication open between all parties involved. They should prioritize excellent communication, as it is critical to improved patient care, satisfaction and outcomes. Patient advocates should understand and further explain their patients care plans to help them follow the prescribed treatment, make any necessary lifestyle changes, and adhere to their medical care instructions. What to look for in an answer:
- Example of how they might keep everyone on the same page
- Dedication to providing the client with a positive experience
- Good written and verbal communication skills
Why Is There A Need For Patient Advocates
People that are facing a disease or a terminal illness are at their most vulnerable. Navigating a confusing and often obscure healthcare system like what we have in the U.S. in these conditions can add so more stress. Patients usually rely on spouses, family members or friends to support them through their care, both mentally and practically. However, having by your side a person that already knows how the system works and is knowledgeable, assertive, and calm can make a world of difference. Thats where patient advocates come in.
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Interview With A Patient Advocate
Hear from nurse practitioner and patient advocate Marla Bass as she gets JobShadowed.
What do you do for a living?
I am a family nurse practitioner presently establishing a practice as an independent patient advocate.
How would you describe what you do?
The field of patient advocacy is still quite new and open to interpretation. As a doctorate-prepared nurse practitioner, my specialty is medical advocacy. In other words, I help individuals and families understand and optimize their health care and their medical conditions. If they have a new diagnosis, I might help them research what it means, what their treatment options are, and who will help them achieve the best outcomes.
If someone is anticipating a surgery or a hospitalization, I will get them up-to-speed on what it will entail, how to prepare, I will help them remain safe while in the hospital by being personally on-site at times, and I will make sure their discharge is smooth and error-free.
What does your work entail?
It is a combination of bringing my skills as an experienced health care provider and researcher, mixing in the abilities of a diplomatic communicator, while being able to act as a good friend/daughter/sister who will go to bat for you and who can be your personal pit-bull in the medical arena if it comes to that. And it does, at times.
Whats a typical work week like?
How did you get started?
What do you like about what you do?
How do you make money/or how are you compensated?
What is most rewarding?
In Order To Work For Advocate Health Care You Must Be Able To Pass A Full Criminal Background Check Do You Consent To A Full Background Check
How to Answer
Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.
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The Hospital Already Has A Patient Advocate Why Do I Need Another One
Everyone employed by a health care company is limited to what they can accomplish for patients and families. Hospital employed patient advocates, navigators, social workers, and discharge planners are no different. They became health care professionals because they are passionate about helping people. But they have heavy caseloads and many work long hours with limited resources. Independent Patient Advocates work one on one with patients and loved ones to explore options, improve communication, and coordinate with overworked hospital staff. In fact, many Independent Patient Advocates used to work for hospitals and health care companies before they decided to work directly for patients.
How Do You Stay Motivated In Your Work
A good response to any interview question is concise and full of interesting details. Whatever you tell about your motivation, it must be supported by examples from your studies, work experience, and/or extracurricular activities, and it must be relevant to the skills and attributes required for the job youre applying for.
Sample Answer
I love to work as a community advocate. I love hanging around with people and listen to their problems and help them by resolving their issues. This keeps me motivated and energetic. There are times when I feel exhausted but then I try to remember good old times and everything else gets normal.
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You May See And Hear A Lot Of Bad Things In This Job How Do You Plan To Handle It Emotionally
Ensure them that you expect no walk in a part. Many parents will consider you their enemy, and many may not cooperate with you at all. They may lie to you, tell you some bad words, and in times they may even show signs of aggression.
Say that expecting it is a first step of getting ready to handle it. You can also say that you have an understanding for the emotional world of both parents and children, that you understand why they can be upset or uncooperative. It helps you to cope with the situation.
The third thing is keeping distance. For sure you want to try your best for each family, find the best solutions for everyone. Well-being of your clients matters to you. However, you plan to try your best to not get emotionally involved in the cases, and that will help you to get over both bad words and setbacks you may experience.
