Questions To Ask Front Desk Interview

Top 41 Front Desk Interview Questions And Answers

Front desk office job comes with a whole lot of responsibility, especially if you are working in a hotel. You have to welcome guests, help them check-in and check out, always be at their service, be friendly, responsive and professional as much as you can and show that you are able to multi-task very easily.

You should also say that becoming a front desk manager or front desk person is about being hospitable, courteous and doing your job correctly. Thats about it!

How Long Will You Work Here If You Have Been Hired

When you answer this interview question for a receptionist, make sure to come across as positive as you can. You must let the interviewer know how glad you are to be sitting in front of them and that you are thankful for this opportunity. Moreover, you should begin your answer by saying that working for them will be a very good and attractive opportunity for you as it helps you gain both knowledge and experience in the front desk world.

You could say that, would like to pursue your career as long as you can, that you like meeting new challenges and that this hotel is everything you have been looking for so leaving is clearly out of question for you. Try to gain their confidence through this.

Explain Three Reasons You Are Qualified For This Position

Employers are looking for a receptionist who is personable, organized and attentive to detail. They may ask this question to learn if you have any relevant qualities and experiences. When thinking of your answer to this question, think about which of your personality traits and professional experiences help you in your role. Explain how each of the three reasons makes you stand out among other candidates.

Example:”The first reason I am the most qualified person for this role is my commitment to quality customer service. I think it’s important for a receptionist to make clients feel welcomed and be available to address any of their questions or comments. The second reason is my three years of experience being an administrative assistant. Throughout this role, I developed many of the skills required for this receptionist position, such as attention to detail and organization. My final reason is that I genuinely enjoy working with people and will create a good first impression.”

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General Hotel Front Desk Interview Questions

Here are general questions an interviewer can ask during a job interview for a hotel front desk job:

• Tell me about yourself.

• How did you learn about this position?

• What interests you about being a front desk employee?

• Why should we hire you for this role?

• How familiar are you with the hotel industry?

• What is your greatest achievement in your career?

• What about working at a hotel is most appealing to you?

• What role do you take when you work on a team with others?

• What does customer service mean to you?

• What are your scheduling expectations?

• What are your salary expectations?

• What are your long-term career goals?

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Front Office Internship Interview Questions

Review Of Front Office Internship Interview Questions References. Describe a time you took initiative. 7 ways to find qualified interns for your team.

Describe your previous experience working as part of a team. The cashier checks the exchange rate from. Be ready for your interview.

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The hiring team wants to hear that youre an intern with drive. I realize that as a receptionist, i am the first person clients come in.

Front office executives are responsible for handling front office. Describe your previous experience working as part of a team.

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Tell me about a time you had to quickly learn something new. The guest contacts the front desk cashier for foreign exchange.

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The guest contacts the front desk cashier for foreign exchange. This is a common question during an interview, possibly the most asked.

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Stay organised by planning ahead. It is used as an ice breaker, gets you talking about something comfortable, but you need.

This one requires little explanation: Top 5 front office manager interview questions with detailed tips for both hiring managers and candidates.

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The hiring team wants to hear that youre an intern with drive. When interviewing an intern, your questions can help you decide whether they.

Source: maibushyx.blogspot.comSource: www.slideshare.net

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Are You A Flexible Person Can You Work In Different Shifts

Being a flexible person is very important these days, especially if you want to work at the front desk department. So if you think you can handle long hours and rotator shifts, this job will be yours entirely. You have to know how to work and handle stuff like these as your job clearly calls and demands for it.

So when your employer asks you questions related to flexibility, say that you are comfortable and that you can handle different shifts easily. Let them know that you can!

What Type Of Formal Customer Service Training Have You Received

How to Answer

The interviewer would like to know about any formal training you have received, related to customer service. This training could include a robust onboarding plan, continued on-the-job training you have received, courses you have enrolled in, or even books that you have read to grow professionally. Show the interviewer that you have a continued interest in bettering your customer service delivery. This question is a great time to ask the interviewer about their company-specific training approach for Front Desk personnel.

Written by Rachelle Enns on March 3rd, 2020

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Are You At Your Best Working Alone Or As Part Of A Team

This question is sometimes asked by employers who want to know if the candidate is a team player or works better as an individual contributor.

A receptionist represents the company and therefore interacts with other company units such as HR, Security, Building Administration, etc.

Although a loner type individual may succeed in the role, employers usually look for people who relish being part of a team.

You can easily answer this question by sharing with them the different teams youve worked with in the past. Include also your school groups, sports teams, or teams you belonged to in your previous work.

The receptionists job is a complex one, and interacts with several functions within the organization. Being able to integrate with a team is crucial.

How Have You Used Html5

HTML is the primary language used to design and program websites. HTML5 offers additional functionalities, giving front-end developers more options, like building offline applications. This language allows developers to build a site that doesnât rely on cookies to store temporary data, embed audio and video into web pages without using plugins, and build a site with simple syntaxes, among others functions. If youâre interviewing front-end developers, they should know how to use it, even if theyâre new to the field.

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Front Desk Clerk Interview Questions And Answers

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed’s data and insights to deliver useful tips to help guide your career journey.

The questions an employer will ask during an interview for the role of front desk professional will likely be specific to that role. Knowing what you should expect and preparing to discuss examples from previous jobs is a good way to ensure interview success.

In this article, we have compiled some of the most popular front desk interview questions with sample answers.

Video: Top 6 Common Interview Questions and Answers

Jenn, an Indeed Career Coach, breaks down the intentions behind employer’s questions and shares strategies for crafting strong responses.

Who Are You Hiring

As you learn about interviewing techniques and delve into these medical office receptionist sample interview questions, are you identifying the kind of candidate you think can fulfill the duties of a medical office receptionist Sure, you want to hire the person with the best credentials, longest experience, greatest references or all three, but have you decided what kind of personality this person should have to work with clients and your staff, the skills they need to handle both essential and non-essential tasks or the patience and hardiness to handle the business of a medical office

Determining the essential attributes of a candidate should go more in depth than what is apparent on their resume. All of these pieces should come together in the questions you ask your interviewee. Before you interview, its a good idea to build the perfect employee for this position. Have it ready as you create your interview questions.

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More Interview Questions For Medical Receptionist

• How would you deal with an angry customer?
• What are your expectations on doctors and other staff at this healthcare facility?
• How do you imagine a typical day in work?
• Tell me about a time when you developed your own way of doing things.
• Tell me how you organize, plan, and prioritize your work.
• What have you found to be the best way to monitor the performance of your work?
• Can you work with MS Office? What computer programs are you familiar with?
• Imagine the following situation: Two patients come to an office, both of them having an appointment at 9am. You realize that you made a mistake and scheduled both of them at the same hour. What will you do?
• What are your salary expectations?

* If you are not sure how to answer the questions, have a look at an eBook I wrote for you, the Medical Receptionist Interview Guide. Multiple brilliant answers to each question from this article will help you find the right words in every moment of the interview, stand out with your answers, and walk away with a new employment contract.

Tell Me About Your Customer Service Experience

What They Want to Know: The interviewer wants an overview of your customer service experiencehow many years, specific examples, and which skills you are comfortable using to resolve problems.

I’ve been working in customer service since I was a teenager. My first job was working at a bookstore, where I helped customers find books and sometimes covered the cash register. During college, I had a part-time retail job as well, this time, selling clothing. Then, of course, as a receptionist at ABC Company, I also dealt with customers, although in this role, I was not directly making any sales. I feel really comfortable interacting with customers and solving their problems, whether it’s finding the book they’re looking for or changing their meeting time with an executive.

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How Can You Describe Your Typing Skills

Receptionists may be responsible for typing and preparing documents as part of their administrative tasks. Interviewers typically ask this question to understand how well you can type while handling other duties. They may also evaluate your typing speed and accuracy to determine if you’re a good fit. When answering this question, you can explain how you value accuracy in your work.

Example answer:”I have years of experience typing documents and transcribing audio. This has helped me improve my typing speed and accuracy. I typically type 100 words per minute with minimal errors or mistakes. I also review my work before submitting it using editing tools that allow me to correct mistakes.”

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Give Us Reasons Why We Should Select You:

While answering this interview question for a receptionist, you must enlist all those points about yourself that you think makes you a better person. You could start off by saying you are an enthusiast and that you are willing to work long term.

You are an organized person and can work hard towards achieving goals, you should also have the right place in order to show off your experience and skills. Show that you are a disciplined person and good-natured so that they are convinced to hire you.

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What Parts Of The Hotel Front Desk Agent Role Do You Enjoy And Dislike

What you want to hear: Over time, some of the hotel front desk tasks may become repetitive. Listen for how the candidate views the tasks they enjoy and dislike. Do they dislike a particular task that is central to the role as youve defined it? A strong candidate is always eager to improve on their individual performance and perfect their skills over time.

Red flag: Revealing a level of boredom with routine tasks is a red flag. While some parts of the job description can be changed, the major duties must be a good fit with your chosen hire.

Tell Me About Your Previous Or Current Experience As A Receptionist

Employers usually want to hire someone who already has some experience or has been trained to do the work. And it depends on the industry, too.

For example, if youre applying for a receptionist position for a high class hotel, employers want someone who knows how to handle VIPs or high profile guests.

If you have the experience or training, you can answer this question directly by sharing your previous experience handling VIPs, and even your previous employers company name or industry.

Dont fret if you dont have the exact experience as a receptionist, though.

If this is your first time applying for a front desk position, tell the interviewer that this is your first time, but that youre willing to learn.

You can also share your experience as a guest, and tell them that you know how important the role of receptionist is, and thats what attracted you to apply for the position.

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How Will You Deal With The Negative Customer

It could be slightly challenging to speak about negative experiences that could cause you to feel angry and frustrated. Your employer should want to know how you can handle an unpleasant situation because since you are a receptionist you will always have to interact with those who regularly visit your company.

So the best way to answer this question is by thinking of the times when you have actually been upset or mad at someone because of their behaviour. You should also explain what this situation is and how have you been able to handle it. You must also make the customer service philosophy and goal here. Be calm and positive too.

Can You Handle Multi

Multi-talking is a critical skill required to be a successful receptionist.

As a receptionist you will have to juggle many tasks at the same time – greet visitors, answer the phone, sign for the delivery or mail, respond to email, book a conference room etc.

You can become efficient at multi-tasking by improving your organization skills, prioritization, positive attitude, and patience.

Answer the question by specifying that you are efficient at multi-tasking, and provide concrete methods or process you take to be efficient while multi-tasking.

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What Makes You A Better Receptionist Than Any Other Candidate

Important Points to Address: This is your chance to explain what sets you apart from the other candidates.

Example Answer:First, I understand the importance of a good receptionist to the success of a company as they are the first person that people meet. Second, I have excellent interpersonal skills and can build rapport and interact with people from all backgrounds effectively. Finally, I have great communication skills and can effectively manage difficult situations, from angry or upset customers to those with language barriers.

Have You Applied For Any Other Job Opportunities

The key to answering this question is to be honest, but make the interviewer feel like their company is your number one choice.

Heres how:

Yes, since Im currently not employed, I am actively pursuing a few different opportunities. However, a position with your company is my number one choice based on your corporate values and the diversity that this role offers.

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How Comfortable Are You With Windows Based Computers And Learning New Software And Databases

As a receptionist you are expected to have some computer based skills – the ability to use computer, experienced in using Office software such as – Word to write and view word documents, Excel to input and analyze tabular data, Outlook to send and receive email, print and scan documents, scheduling applications, billing applications etc.

Answer the question by specifying the exact software and applications you have used, and how you have used them. Also give examples of new software and applications that you had to learn on the job at your previous companies, to convey that you you are a quick learner and computer savvy.

Interview Questions By Sector

Do you have experience working in a hotel? Why do you want to work for this hotel? How do you keep yourself organized? What skill do you consider most important while working as a hotel receptionist? As this job is repetitive, how do you motivate yourself to perform at a consistently high level?

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How Do You Or Would You Manage Confidential Information

As a receptionist, youll have access to private information. Your answer should reassure your interviewer that you appreciate the sensitivity of confidential information and are confident in keeping that information when pressed for it:

I would make sure that confidential information couldnt be easily seen by visitors on my desk. I would not give out personal or private information to anyone unless the individual has authorized it in advance. If the person requesting the information were insistent, I would try to verify that theyre authorized to receive it, but without that confirmation, I would not give it out.