Friday, January 27, 2023

Revenue Cycle Management Interview Questions And Answers

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I Dont Expect You To Go Into Too Much Detail But Why Are You Leaving Your Last Job

Revenue Cycle Overview From Patient Access to Claims Management

An innocent question. But a question that if answered improperly, can be a deal breaker. While many individuals will be looking to a new job as a means of increasing their salary, not being paid well enough at your last job is not something you want to mention to your interviewer. After all, are you not likely to leave this particular job if you found you could make more down the street?

If youre currently employed and leaving of your own accord, craft your response around enhancing your career development and a seeking out of new challenges.

If your current employer is downsizing, be honest about it, remain positive, but keep it brief. If your employer fired you or let you go for cause, be prepared to give a brief but honest reply. No matter how tempting it may be, or how unfair it was that they let you go steer clear away from any and all drama and negativity. Any experienced employer understands that sometimes things happen. Staying positive is key here.

Do You Have Any Questions

This one you can almost be assured will be asked, and you better have some ready.

By asking questions you demonstrate initiative, and show that you care enough about the job to have done some research. Ask questions that focus on areas where you can be an asset. Beyond this, other questions may be more direct including productivity, expectations, training, and other logistics. All this being said, try and limit the questions to no more than three or four.

Lastly youll want to ask about the next step in the process and when to expect to hear about the position.

Top job interview materials:

Tackling The End Of The Interview

Always go into an interview with a can-do approach. Consider your attitude. Show the hiring manager you are positive, enthusiastic, and excited at the possibility of working there. Bring extra copies of your resume. And always leave the interview by asking for the position!

Your focus is not whether you accept the position its that you are empowered to make that decision by getting an offer you may choose to accept or not. No offer, no decision. Remind yourself you have what it takes. Put these job interview tips to work, and practice, practice, practice!

Team Harmony offers opportunities in a diverse range of non-clinical specialities. These roles can be contract, contract-to-hire, or direct hire basis as well as full-time or part-time.

Start your journey with us here.

Check out more tips for managing your career here.

Hear what its like to work for Harmony from our consultants here.

Christian HG Brown

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Revenue Cycle Analyst Interview Questions

Revenue cycle analysts ensure that business’ revenue cycle practices are efficient and cost-effective. They analyze and improve revenue cycle procedures, analyze and interpret data, and prepare revenue forecast reports.

When interviewing revenue cycle analysts, look for candidates who exhibit solid knowledge of best practices in revenue cycle management and the ability to create revenue forecasts. Be wary of candidates with limited knowledge of data analysis software and those with poor communication skills.

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What Do You See Yourself Doing In Five Years

Revenue Management Questions And Answers

This one is all about job commitment.

Some people make job hopping a career in of itself, and your answer here can be telling. Here, your interviewer is determining if you are:

  • someone who sets goals
  • someone who demonstrates commitment
  • someone who is loyal

While no interviewer expects someone to stay at a company forever, try and craft your response in such a way that shows progression in your career, and alignment with the Companys needs and future. Again, self awareness is key your employer doesnt want to send you down an unwanted path, resulting in wasted time and energy for everyone.

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A Care Provider Comes To You Angrily Because Of A Wrong Bill What Will Be Your Approach

This is a common situation we face on daily basis at work. First, I listen to their complete complaint before saying anything or pulling out any information from the system. I maintain my professional behavior and calm them down so that they can give me the right information to me. I acknowledge their worry and inform them politely that their complaint will be sorted out in no time. I use my problem-solving and customer dealing skills to gain confidence in the care provider as I pull out relevant information for them. I calmly inform them step by step regarding all bills and expenses that have occurred. I also guide them regarding their insurance claim and how much their plan is covering as per the policy they have bought. Once I complete my information, I ask them if they have any more concerns. If they still do, I do not get impatient to repeat all the procedures till they are satisfied with the bill. If there I any mistake in the bill, I will highlight the issue in the software and inform my supervisor regarding the issue. If a mistake is there, I dont hesitate in apologizing and revise the bill.

What Is The Biggest Challenge You Foresee In This Job

The role has long working hours and there are no weekends off as no healthcare facility gets an off. I am currently enrolled in my MBA program as well and I take Evening classes on weekdays. I am sure my working hours can be around that so that I can continue my post-graduation while working at your organization.

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What Kind Of Strategies And Mindset Are Required For This Role

Attention to detail is the basic requirement for this role. As a manager myself, I always tell my team to keep their eyes open in all calculations and double-check. One wrong entry in the software can cause a lot of issues in the whole billing system. Its a fast-paced environment when it comes to healthcare facilities, a hundred patients are checking out and fifty are checking in to the emergency section. We need to make quick decisions and post correct bills. While dealing with patients or care providers maintain your professional behavior and assist them as much as you can.

Medical Healthcare Facilities Rely A Lot On Confidential Information How Do You Ensure It In Your Role

Revenue Specialist Interview Questions

It is the foremost duty of this role because we have complete access to all medical information of any patient who has checked in at the hospital. I do not share any information with any outside team and always have discussions regarding billing with the concerned person. As all computers are password-protected, no outsiders are allowed to go through the system unless they have permission from the board. I maintain the privacy of all patients I have dealt with and understand my duty in this role.

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Our Field Is Always Changing As Such What Have You Done With Regards To Personal Development When It Comes To Our Posted Revenue Cycle Manager Position In The Last 12 Months

Answer tips:

Here is an opportunity for you to showcase a wide variety of things you may have done both personally and professionally that will get your potential employers interested. Be sure to think about this one in advance in the event that it comes up.

Keep in mind, one of the key things that employers look for is an applicant who is self motivated and goal oriented.

Even if you dont have something that is specific to the role you are applying for, dont be afraid to list hobbies or other non-work related activities here. Again, this shows your employer you are the go-getter they are looking for.

In the end, you want to ensure that you are leaving your interviewer with the impression that you are motivated, self sufficient, and manage your time effectively.

Answer samples

That is a really great question. While I havent had the opportunity to develop within this particular role per se, I have actually become very involved in my local foodbank this year. This has taught me a great deal about community, teamwork, and taking initiative.

I took it upon myself to enroll in a summer business admin course at the local community college. Through this, I picked up some really great knowledge on communication and teamwork, as well as further develop overall managerial skills. Though it may not be directly applicable to this particular job, I believe the overall experience I gained could be a real asset here.

Why Do You Want To Work As A Billing Specialist

Because you have basic accounting skills, attention to detail, and know how to deal with customers. You understand that money matters, and that no leaf moves without a wind. Ensuring that invoices get paid is an important role in every company, and youd like to be responsible for it.

You read the job description carefully, you understand what will be expected from you, and you find the job interesting. Whats more, you happen to have a Bachelors degree in accounting or finance, and consider this job a step in a right direction in your professional career.

Try to talk with enthusiasm about your choice. They should get an impression that you really want this particular job, and do not apply only because you like the fancy job title, or because you cant get a better job at this stage of your professional career, or do not know what else to do with your time.

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What Are Your Salary Expectations

Many consider this question to be a loaded gun dangerous in the hands of the inexperienced. Often times, an interviewee will start talking salary before theyve had an opportunity to illustrate their skill set and value making any sort of leverage valueless. Here, knowledge is power, as salary often comes down to negotiation. Do some research into your industry to establish base rates of pay based on seniority and demand but keep in mind your employer is hiring you for what they believe you are worth, and how much benefit they feel you will provide.

One relatively safe approach is simply asking the interviewer about the salary range. If you wish to avoid the question entirely, respond by saying that money isnt a key factor and your primary goal is to advance in your career.

Project Management Interview #: Do You Have International Project Team Management Experience

Revenue Integrity Interview Questions

If the company you applied to is a multinational company, international project team management experience will be a critical evaluation factor. It might even include managing remote teams. If you dont have this experience, be honest in your response.

If you have this type of experience, the interviewer may ask follow-on questions such as how you handled the experience and whether you had to navigate cultural differences.

The following can be a good answer to this project manager interview question.

The project manager candidate answers the question with numbers from a real project he managed. He also provides interesting benefits from having a diverse, international project team.

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Prepare For The Interview

Some examples of the types of questions you may be asked and should be prepared for are:

  • Tell me about a time when a project you were managing had to be delayed. How did you handle that?
  • Describe a time when you came up with a new approach to an inefficient process.
  • Describe a time when you anticipated potential obstacles in an upcoming project.
  • Tell me about a time where you had to change course in an instant mid-project.
  • Describe a scenario where you made a critical mistake.
  • Can you recall a time where you had conflicting pieces of feedback on a project? How did you handle that?

Review the job description and consider what sorts of conflicts may arise in that position, and what questions the interviewer might ask based on that. Anticipate the questions youll be asked by making a long list of potential questions and brainstorming your responses ahead of time. The best way to prepare for these questions is to practice with another person. Reach out to your consultant advisor to rehearse with you. Grab a friend and ask them to rehearse with you.

You can ensure smooth sailing on the interview day by working through any blunders before the interview. Working through the blunders prior to the interview will ensure smooth sailing on the big day.

How Would You Rate Your Skills With Ms Excel

Try be be confident and modest at the same time. Surely you know how to do the basic stuff with MS Excel, and you should tell them how long youve been working with it and everything.

But remember that they can also test you in an interview. They can open a spreadsheet with some data in Excel, and ask you to perform certain calculations and come to certain conclusions. Thats why it is better to be modest. You can always say that you have good understanding of Excel, the mathematical and statistical functionality it offers, but at the same time you may need to polishyour knowledge to get into it again.

Ensure them that you always strive to improve, and learn, and do not consider your skills perfect at the moment.

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An Invoice Is Due Client Did Not Pay You Sent Them A Reminder And There Is No Reaction What Will You Do

The key is to show proactive approach to your work, and also some guts. You arent a keyboard warrior, never leaving your comfort zone of your working desk. Quite the opposite. You do not mind calling the client, or even their boss, or even the head of an entire company, trying to make things straight.

Ensure the interviewers that you will continue until they pay, or until you know the reason why they cannot, of course within the limits of your responsibilities as a Billing Specialist. At some point the case will be moved to debt recollection department.

Special Tip: Download all questions in a simple, one page long PDF, print it, and practice your interview answers anytime later:

Enroll Now In 360 Degree Project Manager Mock Interview

Medical Billing vs. Revenue Cycle Management | Healthcare

Resit Gulec, MBA, PMP, ITIL has over 10 years of work experience. Resit worked in 20+ countries, managed million-dollar budget projects, and several people. He worked as an engineer and manager in multinational companies including Alcatel-Lucent and Ericsson. Resit trained 125,000+ professionals for the PMP certification exam since 2014. Resit is the Chief Growth Officer of Master of Project Academy. Master of Project Academy has appeared in hundreds of media outlets including Yahoo Finance and Wall Street Journal.

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Which Accounting Specific Software Are You Familiar With

These days, your mastery of accounting software is practically expected. If your experience is limited, make sure you at least have a basic understanding of industry standards prior to the interview. Do some research and investigate new platforms or recent developments in the software field.

Answer Sample:

Most of my experience is with x, but I downloaded a demo of y and really think it warrants a closer look

Im Curious How Did You Come To Find Out About Our Company And What Do You Know About Us

This can be a great way to stand out from other applicants and demonstrate initiative. Almost every company will have a website, Facebook page, Instagram account, or some sort of digital footprint. Spend a bit of time doing some online research:

  • If they have a website, check out their About us or Culture/Mission/Vision pages.
  • Who are some of the principal people who work there? Who are the founders?
  • What sorts of things does this company care about? Do they donate to a particular cause or charity? Which one?
  • What are their core values? Which of their core values resonate with you?
  • Has the company been in the news recently or have they won any awards .

While your interviewer wont expect you to have in-depth company history, a little here can go a long way.

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Project Management Interview Question #1: What Is Your Salary Expectation

This is one of the last questions that you will be asked in your project manager interview session. There is not a single right answer to this question. However, the common practice is, to aim to increase your salary by at least 20% in your next job.

Prior to the interview, research typical salary ranges for this position at the company using glass door, indeed or any other salary information website. Then, during the interview, briefly, explain your expectations for your desired salary and overall compensation.

Hint: Do not risk your next PM Job Interview! Attend PM Mock Interview sessions, see how you perform, and improve your PM interview skills.

As A Revenue Cycle Manager What Is Your Management Style

Outsourced Healthcare Electronic Records

Answer tips:

Try to avoid labels.

Some of the more common labels, like progressive, consultative, persuasive, can have several meanings or descriptions depending on which management guru you listen to.

The situational style is safe, because it says you will manage according to the situation, instead of one size fits all.

Answer samples

In my experience delegating responsibility and authority is crucial. A team needs to be able to develop and grow as individuals and a whole, not be held back by low expectations or ego.

I believe in building a team. Each member of the team should be clear on their role, know where they fit in and feel as though they can depend on one another. I also believe in real-time feedback. If you do something wrong you should know it immediately. Regardless of right or wrong, the further removed feedback is in time, the less effective it is.

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