Tuesday, July 16, 2024

Servicenow Cmdb Interview Questions And Answers

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What Skills Are Needed For Servicenow

ServiceNow Administrator Developer Real interview || #servicenow #interview #recorded

Ans: The following are key skills that a ServiceNow professional should have:

  • In-depth knowledge of at least one high-level programming language, primarily JavaScript.
  • A fundamental understanding of ITSM, ITIL, or CMDB processes.
  • Familiarity with XML, HTML, AJAX, CSS, HTTP, and REST/SOAP.
  • Experience using the ServiceNow implementations.

Top 20 Servicenow Interview Questions

  • What is an Application in ServiceNow?
  • Application in ServiceNow constitutes encapsulated solutions for providing services and dealing with enterprise processes. In simple word, it is a group of components which offers information regarding those models.

  • What is CMDB?
  • CMDB Configuration Management Database is a repository. This acts as a data storeroom for IT installations. Further, it holds entropy which is related to the accumulation of IT assets and syn chronic partnerships between such assets.

  • What is the CMDB baseline?
  • CMDB baseline acts as a glimpse of a Configuration Item and aids you to empathize and control the shifts made to a Configuration Item.

  • What is a View?
  • View delimits the agreement of fields on a list or a form. For one single list, we can characterize multiple views accordant to the user needs.

  • What is the ACL?
  • ACL Access Control List defines what entropy users can access and how they can be utilized in ServiceNow.

  • Which is the Parent Table for parenthetical, change a problem?
  • Task Table

  • What is a UI Policy?
  • UI policies are a substitute for client scripts. The UI policy can be utilized to set a field as obligatory and visible on a list.

  • What is reference qualifier?
  • Reference qualifiers limit the data that were chosen for a reference field

  • What is sys_id?
  • Sys_id is a specific 32-character GUID which pinpoints every record formed in the respective table in ServiceNow.

  • How to Create a new role?
  • Pilot to User Administration > Role and Choose New

    • OnLoad

    Servicenow Interview Questions & Answers

  • What do you mean by ServiceNow?
  • It is basically a cloud-based IT service management tool. It offer a single system of record for business management, operations and IT services.

  • Can you name the products of ServiceNow?
  • ServiceNow offers different types of tools which is design according to the need of a specific user:

    • HR Management
    • Business Management Applications
    • IT Service Automation Application
  • Do you think you can call a business rule with the help of a client script?
  • Yes, it is possible to call a business rule using a client script. However, you can also use glide Ajax for the same.

  • What is data policy concerning ServiceNow?
  • You can accomplish online data policies by assigning read-only credits for all fields. Data policies are almost similar to UI policies. Still, the difference between two is that UI policy only applies to data entered on a form by using a standard browser.

  • What is a record producer?
  • A record producer is a list of an item which helps you to create a task-based list from the Service Catalog. It bid an alternative way to create records through the service list.

  • What is the use of an import set tool?
  • Import set tool encourages you to import data from different data sources, instead of using a transform map. This import sets can acts as a staging table for imported records.

  • What is CMDB?
  • What do you mean by CMDB Baseline?
  • What is the ACL?
  • An ACL is an approach control list that defines what data users can access and how they can access it in ServiceNow.

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    22. What is a UI Policy?

    Ans: UI policies are alternative to client scripts. It can be used to set a field as mandatory, read-only, and visible on a form. You can also use UI policy to dynamically change a field on a form.

    23. Name a few types of reports that you can generate?

    Ans: Few types of reports are.


    24. State the best practices of client scripts?

    Ans: Few of the best practices of client Scripts are as follows:

    Enclose Code in Functions.Avoid DOM manipulation, use the g_form object.Avoid global client scripting, etc.

    25. What is the processing order for Record ACL rules?

    Ans: Record ACL rules are processed in the following order:

    Matching the object against field ACL rules.Matching the object against table ACL rules.Users must pass both field and table ACL rules in order to access a record object Relationship.

    26. What do you mean by the term Application in ServiceNow?

    Ans: Application is a group of modules that provide related information. For example, a change application provides information related to the change process. It consists of modules like create change tickets, view change tickets, etc.

    27. What do you mean by coalesce?

    28. What do you mean by data lookup and record matching?

    29. How to restrict users to upload an attachment in ServiceNow?

    Ans: Following are the processing steps that should be implemented.

    30. What is the significance of the cascade variable checkbox in the order guide?

    What Is An Application In Servicenow

    Servicenow Cmdb Interview Questions

    Applications in ServiceNow represent packaged solutions for delivering services and managing business processes. In simple words it is a group of modules which provides information related to those modules. For example Incident application will provide information related to Incident Management process.

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    Servicenow Interview Questions And Answers

    ServiceNow automates enterprise IT operations, creating a single system of record for all IT processes within an organization. This system brings together IT strategy, design, transition and operation on a powerfully simple cloud platform.

    Beyond Help Desk and Service Management processes, ServiceNow is built to be a productivity tool for all types of business usersthe CIO, service desk staff, application developers, IT finance, IT operations and business leads.

    ServiceNow applications are built on a single platform-as-a-service which offers a consistent and intuitive user experience through the entire IT Infrastructure Library service lifecycle.

    ServiceNow, Inc. is a cloud computing company headquartered in Santa Clara, California. It was founded in 2004 by Fred Luddy, the previous CTO of software companies Peregrine Systems and Remedy Corporation

    ServiceNow is a company that provides service management software as a service. It specializes in IT services management , IT operations management and IT business management .

    What is ITSM?

    IT Service Management is a general term that describes a strategic approach for designing, delivering, managing and improving the way information technology is used within an organization. The goal of every IT Service Management framework is to ensure that the right processes, people and technology are in place so that the organization can meet its business goals.

    What is ITOM?
    What is ITBM?
    What is CMDB?

    What Are Identification Rules

    Identification rules help to identify a CI is unique and CI exists in CMDB or not. It applies to a CI class and uses the CIs attribute for identification

    Unique attributes: Attribute or sets of attributes that make a CI unique like Name and Serial Number.

    Required attributes: Attributes which cannot be empty like Company, Name.

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    Explain The Types Of Reports Available In Servicenow

  • Bar reports: They allow you for comparing scores over data dimensions.
  • Pie and Donut reports: It helps to visualize the relationship between parts and the entire data set using various shapes like pies.
  • Time Series reports: It helps to visualize data over time. You can make use of MetricBase data in time series reports, along with your instance data and imported data sources.
  • Multidimensional reports: It helps to visualize data across dimensions in a table or graph.
  • Scores: It helps to visualize single data points either as a single value or across ranges.
  • Statistical reports: It helps to visualize data with statistical values like means and medians.
  • Other reports contain calendars, lists, and maps.
  • What Steps Can One Take To Restrict Users Options To Post Attachments In Servicenow

    #ServiceNow Course for Beginners | Dictionary Override & CMDB intro | class 18 #serviceow

    The following are steps that one can take to prevent ServiceNow users from adding attachments such as images:

    • Select System Properties > Security from the menu.
    • Locate the List of roles that can create attachments: property in the Attachment restrictions and behavior section .
    • Enter commas to separate several roles.
    • Attachments can only be added to a record by the roles listed in this attribute. If no roles are specified, attachments can be uploaded to ServiceNow forms by all roles. Finally, click the save button to save your changes.

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    What Is Domain Separation

    Ans: Domain separation is a way to separate data into logically-defined domains. For example, A client XYZ have two business and they are using ServiceNow single instance for both businesses. They do not want that users from one business can see the data from other businesses. Here we can configure domain separation to isolate the records from both businesses.

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    What Is The Difference Between User Interface Policy And Data Policy

    UI Policies are user-friendly for controlling whether form fields are required, read-only, or even displayed. The UI Policy record resides in the UI Policy database and consists of a set of conditions, a brief explanation, and a relationship to another record or set of records. It does not contain information regarding the activity to be performed, though. Data policy, on the other hand, is a policy that outlines how an organization manages personal data. A data policys principal goal is to provide consumers with clarity regarding how their data is processed, protected, and shared. UI policy is triggered when a record is added or modified via a ServiceNow UI, i.e., ServiceNow forms. In contrast, a data policy is triggered anytime a record is inserted or updated.

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    What Is Servicenow Used For

    ServiceNow is used for the following –

    • ServiceNow is essentially a cloud-based workflow automation tool that enables businesses to improve their operational efficiencies by streamlining and automating routine work activities.
    • It uses the machine learning aspect to leverage data and workflows, thereby help businesses become faster & scalable.
    • It delivers all the information to the technician to fix and repair issues while eliminating the dependency on spreadsheets and emails.

    What Is The Difference Between Next And : Next Method

    ServiceNow Interview Questions and Answers

    next method is responsible to move to the next record in GlideRecord. _next provides the same functionality as next, intended to be used in cases when we query the table having a column name as next.

    So this brings us to the end of the blog. I hope you enjoyed these ServiceNow Interview Questions. The topics that you learnt in this ServiceNow Interview questions blog are the most sought-after skill sets that recruiters look for in a ServiceNow Professional.

    You can also check out our ServiceNow YouTube playlist:

    In case if you wish to build a career in ServiceNow then check out our ServiceNow Certification Training.

    Got a question for us? Please mention it in the comments section of this ServiceNow Interview Questions and we will get back to you.

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    What Is Servicenow Cmdb Query Builder

    ServiceNow CMDB query builder allows building the complex queries with non-CMDB classes and the relationships to which they are connected. It can be accessed directly from https://instancename. .service-now.com/$queryBuilder.do

    Learn more on ServiceNow CMDB query builder here

    Sample queries can be accessed here

    What Do You Mean By Coalesce

    Coalesce is a property of a field that we use in transform map field mapping. Coalescing on a field lets you use the field as a unique key. If a match is found using the coalesce field, the existing record will be updated with the information being imported. If a match is not found, then a new record will be inserted into the database.

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    According To Your Knowledge What Is A Servicenow Business Rule

    Business Rules are server-side logic that executes whenever database records are retrieved, modified, inserted, or removed. Business Rules respond to database interactions irrespective of access, such as users engaging with records via forms or lists, web services, or data imports. Business Rules do not monitor forms or form fields, but their logic is executed when forms interact with the database, for example, when a record is saved, updated, or submitted. When establishing a business rule, the most important consideration is when and on what action it must execute.

    Explain The Steps For Enabling Or Disabling An Application In Servicenow

    serviceNow service catalog and workflow in 1 hour

    Use the below-given steps to enable or disable an application in ServiceNow:

    • Go to the Application Menus module.
    • Open the required application that has to be enabled or disabled.
    • You can set the active value as true to enable the application. To disable the application set the active value as false.

    ) , the difference is it is used when you query the table that has next as a column name.

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    Can Anyone Share Interview Questions And

    • Auteur: community.servicenow.com

    • Note la plus élevée: 2

    • Note la plus basse: 4

    • Résumé: Can anyone share interview questions and. Mise à jour…

    • Extraits en vedette: Find below interview questions. What kind of catalog items have you created? What is order guide? What is record producer? Have you worked on workflows? What workflow have you created ? In how many ways are notifications triggered? Have you worked on script included? Have you worked on SLA ? Have you worked on reports ?…

    How To Restrict Users To Upload An Attachment In Servicenow


    Following is the stepwise step process:Navigate to System Properties > Security.In the Attachment limits and behavior section, locate the List of roles that can create attachments: property .Enter one or more roles separated by commas.Only roles listed in this property are able to upload attachments to a record. If no roles are entered, then all roles can upload attachments to ServiceNow forms.Click Save.

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    Servicenow Interview Questions 1

  • What is your current role and explain day to day activities
  • How to Implement ServiceNow modules, can you please share steps
  • Steps to upgrade ServiceNow instance to higher version
  • How to retrieve duplicate records?
  • How to delete duplicate records?
  • How to populate data in multiple fields in client form?
  • Explain Script includes code with example?
  • Catalog life cycle?
  • Workflow activities, explains any complex workflow?
  • What is Scheduled jobs, explain with example?
  • Business rules
  • Can we use previous parameter in . Justify and explain your answer?
  • How do you upload multiple catalog items variables and variable sets
  • Differentiate client scripts and server scripts in UI actions
  • Explain client and server scripts, Name few client scripts and server side API’s
  • How to copy work notes from parent incident to child incidents
  • Explain any workflow which you worked
  • Agile process
  • Define SLA. How do you attach SLA’s and in how many ways can SLA’s be attached
  • Integration steps of
  • Difference between record producer and catalog item?
  • ServiceNow interview questionsServiceNow interview.

    What Are Ui Policies How Are Data Policies Different From Ui Policies

    Servicenow Cmdb Interview Questions

    The ServiceNow interview questions, including differences or comparisons, gauge your in-depth knowledge, and you must be crisp in your answers. UI policies are alternatives for client scripts. You use UI policies to set a field as mandatory, which is read-only and visible. Thus, you can use it dynamically to change a field on a form and control custom process flows for tasks.

    Data policies and UI policies are similar. The main difference is that UI policies only apply to data entered on a form through the standard browser, while data policies apply rules to all data entered into the system. This would include data brought in through email, import sets or web services, and mobile UI entered data.

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    How To Add Ui Macro On The Form Field

    Lets take an example to call Microsoft Teams on Caller Field.

    UI Macro

    < ?xml version=”1.0″ encoding=”utf-8″ ?>

    < j:jelly trim=”false” xmlns:j=”jelly:core” xmlns:g=”glide” xmlns:j2=”null” xmlns:g2=”null”>

    < g:evaluate var=”jvar_guid” expression=”gs.generateGUID “/>

    < j:set var=”jvar_n” value=” show_incidents_$:$”/> < div id=”popup_teams”> < a class=”btn-default ” id=”$” onclick=”invokeChat “>

    < img src=”teams.png” width=”30″ title=”Popup Teams” alt=”$” />

    < /a>

    Write this in Caller_id field attribute

    ref_ac_columns_search=true, ref_contributions=popup_teams, ref_ac_columns=user_name email, ref_auto_completer=AJAXTableCompleter, edge_encryption_enabled=true

    What Are Cleanup Scripts How To Use Them

    Clean scripts are the server-side script and responsible to handle the post clone execution which is needed to repair the data or clean up the data. For example, when doing cloning from prod to no prod there is some table which contains confidential information which needs to be removed in non-prod environment thus with the cleanup scripts we can either delete it or just remove the column containing it.

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    What Are The Skills A Servicenow Developer Should Possess

    The most important skills a ServiceNow developer should possess include the following:

    • Extensive knowledge of JavaScript
    • Familiarity with UI, HTML, SQL, and CSS
    • Knowledge of XML & structural programming concepts
    • Heavy Experience in using the ServiceNow platform
    • Knowledge of ITIL processes
    • Excellent communication and presentation skills
    • Organization and time management skills

    What Is Coalesce In Servicenow

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    Coalesce forms one of the most important ServiceNow interview questions. In ServiceNow, coalesce is a field property for transforming map field mapping. You can use the field as a unique key by coalescing on it. If a match is found with the coalesce field, the current record will be updated with new information imported. A new record will be inserted into the database when no match is found.

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    Faqs On Servicenow Interview Questions

    1. How many rounds do the ServiceNow interviews have?

    You should prepare ServiceNow interview questions for five interview rounds. These will include 1 Online Test, 2 Technical, 1 Managerial round. The company might conduct fewer rounds of interviews for freshers.

    2. Do I need to practice coding for ServiceNow interview questions?

    You require coding to work in both front-end and back-end departments. You must learn basic front-end programming and progress to practicing JS libraries that ServiceNow uses .

    3. How do I prepare for the ServiceNow interviews?

    You must practice the most anticipated technical ServiceNow interview and behavioral questions for the HR rounds. Follow the STAR method to answer behavioral ServiceNow interview questions. You should be adept at solving coding problems within time constraints in a programming language of your choice.

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