Wednesday, July 10, 2024

What To Expect In An Exit Interview

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You have the best insight into what it takes to do your job well, and your employers want to hear about it so that they know what to look for in candidates. For instance, if your job description initially indicated that youd need to have strong database management skills yet hardly anyone ever touched the database, let your employer know that it was an obsolete duty that no one ever removed from pasting job descriptions over and over. Instead, you feel that finding a candidate with strong multi-tasking and organizational skills is more important to emphasize. Your employer is sure to appreciate and use any information and details you can provide.

Exit interviews are really nothing to worry about. Think of them as your chance to have an honest, valuable discussion about the ins and outs of your former position. However, if you do start to feel stressed, consider the worst thing that could happen. After all, your employer cant fire you from an exit interview.

Do You Feel Your Job Description Changed Since You Were Hired How

The way we work is constantly in flux, so it should come as no surprise if an employee indicates that his job changed while he worked at your company. Take the information this employee gives and use it to update the job description before starting the hiring process. That way, you can be sure you are looking for the right skills to fill the vacant position.

Leaving On A Good Note

Of course, if you’re sad to to leave your current employer or will miss certain aspects of your job, you can share that in an exit interview, too. Frame it this way, Thomas suggests: “This is an awesome opportunity I couldn’t pass up, but I also see myself coming back at some point, so don’t lose touch.”

As a recruitment leader at Jobvite, Thomas says she’s encouraged when she sees employees return to the organization after some time away. No one signs up to stay with a company for the rest of their lives, she points out, so it’s natural to hear of another opportunity somewhere else that energizes you.

“As an employer, if the other opportunity isn’t something we can make available for whatever reason, whether it’s not in the same business or the company isn’t big enough to create it, I feel like employers are best served by being supportive and keeping that door open,” Thomas says.

She’s had a number of employees return to Jobvite after leaving the company, whether their new job turned out different from what they expected, or they just miss their old coworkers: “We’re happy to entertain someone who was a strong performing member of the team to come back and contribute in the future.”

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What To Expect From An Exit Interviewfebruary 16 2022career Articles Career Development Featuredoff

If you have decided to quit your job, the exit interview probably isnt the first thing on your mind. But at some point, you might find yourself needing to prepare for one, as an exit interview is a standard part of the offboarding process at many companies today. Exit interviews can provide employees with a great opportunity to make sure that their voice is heard, but preparing for an exit interview can also be nerve-racking after all, what if your employer doesnt like what you have to say? However, the good news is that when you know how to handle your exit interview correctly, they can put you at ease during the process of leaving your job, provide you with closure, help you move onto your next opportunity, and give your employer feedback to work with when it comes to improving the company in the future.

Should An Employee Fill Out A Questionnaire Themselves

40 Best Exit Interview Templates &  Forms á? TemplateLab

Definitely not. An employee is not very likely to want to put down in writing some of their opinions, which will cloud your ability to gain real insights from them. You can find out so much more in an informal conversation, guided by a questionnaire, rather than over-formalizing the process.

Do your best to explore the employees thoughts and motivations. Then, ask them appropriate supplementary questions. However, dont push them too far or exert undue pressure. If an employee doesnt want to comment on a topic, respect that right. Follow the general rule for feedback sessions and do not comment on or judge the statements they make.

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Prepare In Advance Which Role You Will Take On

Regardless of what you encounter when you enter the office, you can anticipate whether you want to adopt a more listening or a more participative attitude. The former has the advantage of allowing you to get through the interview without getting involved, but the disadvantage is that you may not get anything of interest out of it. The second has the advantage that you can gather more interesting information, but the disadvantage is that you may say or ask questions that do not benefit you. If you can, find out when you are called if there is anything in particular that you need to prepare.

Exit Interview Dos And Donts

Think of exit interviews as a way to help your organization. This survey can help your company improve in certain areas that you think they lack. However, its not an avenue for you to rant and air out negative comments about your coworkers.

This is still a professional interview, and you should try to keep it as one. With this in mind, here are some things that you should keep in mind during your exit interview:

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Were You Given Clear Goals And Objectives For Your Job

Your answer to this job exit interview question reflects your former managers leadership skills. Confirming that you had clear goals and objectives shows that your manager did a good job in showing how your output contributed to the company as a whole.

On the other hand, if you explain that all you did was complete the tasks handed to younot knowing why they mattered or who depended on themit’ll reflect poorly on your managers skills. It may also show areas for improvement in other parts of the company, so you may hear follow-up questions about the training you received and the companys culture as well.

Should You Use The Same Questions Every Time

Best Questions to Ask During an Exit Interview!

Definitely. By using the same questionnaire in all of your interviews, you can systematically evaluate and analyze the results. That is why it helps to be thoroughly prepared beforehand.

If the same criticisms, based on the same questions, come up repeatedly, that would serve as an immediate signal that something is wrong. In addition to that, it helps to check to see if any of the initiatives you have taken are then reflected in feedback from future ex-employees.

In general, ensuring the consistency of these processes means having an effective offboarding process, more generally. That is why an HR software, like Personio, is so important, as it can help:

  • Store questionnaires.
  • Keep a record of findings.
  • Make sure that every step is carried out, every time.

Learn more about Personio, and our all-in-one HR software solution, by .

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What Is An Exit Interview & How Does An Employer Benefit From It

Employers conduct exit interviews to understand why employees resign and what they could do to minimize that. Its also done to find out what an employee liked about the job and company, and how they the hiring process can improve. After all, an employees resignation isnt always the result of poor management. It couldve been the result of bad culture fit or the resigning employee just didnt have the skills needed for the job.

Questions concerning potential safety issues and Equal Employment Opportunity complaints should also be included in every exit interview, suggests Timothy Wiedman, Retired Associate Professor of Management & Human Resources at Doane College.

So, dont worry if HR asks questions about the safety of your workplace or if youve ever felt discriminated against during your employment. They ask these questions not because they already suspect something is wrong, its just part of the routine procedure to gather information. Whether what you divulge is investigated or acted upon varies according to the companys protocol for such incidents.

An exit interview could be done through an online survey or a face to face interview, usually with someone from HR or a third-party without prejudice towards you or your boss.

Questions Hr Should Ask During Exit Interviews

When an employee decides to move on, the company is losing a valuable resource. Exit interviews can be an essential asset to help businesses determine whether they’re doing all in their power to retain their employees.

However, the data collected in an exit interview depends on what questions the interviewer asks. Without the right impetus, there’s no way that the company can garner the information it needs to improve its employee retention. In a time where talent is difficult to find, a company needs to do all it can to keep what it has.

To help, 16 professionals from Forbes Human Resources Council examine some of the key questions the Human Resources department should include in exit interviews to make them worthwhile.

Members share some important questions to ask departing employees during their exit interview.

1. Did You Feel Valued And Appreciated?

A question HR should ask is, “Did you feel like you and your work were valued and appreciated at *company name*?” We’ve all heard the adage: “People don’t quit their job they quit their boss. It is human nature and part of the human psyche to need to be valued and appreciated by those we look up to. Taking the time to give specific and sincere appreciation to those who work for us is crucial in establishing productive tenure. – Brandon Batt, Savory

2. What Made You Look For A New Job?

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Allow An Effective Two

Feedback is a two-way street. To make employees offer genuine, constructive feedback employers need to give employees time and space to interpret, reflect, understand, and answer questions honestly.

The best way to establish a constructive dialogue is by remembering that the aim of this process is to elicit views, feedback, and answers. The process should totally avoid lecturing or admonishing interviewees. Theyre leaving. The only productive thing your business will gain from them are reasons why theyre doing so. These reasons will benefit your business if theyre genuine and wont affect you in the contrary.


  • Coaxing and reassuring employees to answer questions as opposed to pressurizing them
  • Not offering employees the opportunity to respond and express their own concerns

Would You Recommend Our Company To A Friend Looking For A Job

FREE 5+ Exit Interview Forms in PDF

If at all possible, you want the answer to this question to be yes. It indicates the success of the company as a whole. The outgoing employee may be dissatisfied with small aspects of her job, but you want her to talk positively about the company. If she wouldnt recommend your company to her friend, find out why and then fix it.

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Do’s And Donts For Exit Interviews

Here are more dos and donts to follow during your exit interview.

DO: Act professionally. Just like in any other interview, behave professionally in your exit interview. That doesnt mean you cant be critical or offer feedback on areas that need workbut avoid being nasty. And as much as possible, be positiveeven if you werent fond of the job, coworkers or company vibe. If you can, try to give at least one compliment during the conversation.

DONT: Complain, vent or be rude. Think of this as the flipside to the Do: act professionally advice. Your exit interview is not an appropriate time to complain about coworkers, a manager or assignments. Above all, be politeits fine to voice a critique, so long as its politely worded. Basically, dont be mean or hurtful.

DO: Share specific and helpful information. Was there a problem or situation that precipitated your job hunt and eventual departure? Thats something you can mention. If you do, keep it factualfocus on what happened as opposed to how you felt, and share specific examples. And, do your best to be a problem-solver, suggesting solutions where appropriate. That way, youll sound constructive and not like a complainer.

Timing Of Exit Interviews

The timing of Exit Interviews has a big impact on the completion rate. Organisations that conduct Exit Interviews in the week prior to departure were more likely to achieve completion rates of 80%+ . Conducting them too early is less effective with only 19% of companies achieving high completion. Leaving the interview until after the employee has left results in very poor completion rates with only 11% achieving 80% or more.

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What To Say During Your Exit Interview

As in any interview setting, do not lie during your exit interview. However, you may want to carefully word your responses so you do not burn any bridges.

The world of work can be small, and you never know when youll encounter a former colleague in a new job. Also, it is difficult to request a reference once youve burned a bridge.

What To Say In The Exit Interview So You Leave On A Good Note


Not every organization conducts exit interviews, but for many, they are standard procedure when an employee leaves. Employers hold exit interviews either in person, over the phone, or sometimes even by an online survey in order to get valuable feedback about an employees experience with their company and to gain deeper insights into things like company culture, work environment, morale, management performance or any other work-related issues the employee had.

If youre asked to participate in an exit interview, youll likely be asked some version of the following questions:

  • Why are you leaving?
  • What were the best and worst parts of your job?
  • How happy were you with things like salary, benefits, perks, time off, the office environment, etc?
  • How do you feel about your managers or supervisors?
  • How do you feel about the support/training/feedback you received?
  • How do you feel about your relationship with your coworkers?
  • What recommendations do you have for the company on how to improve?
  • Would you recommend this company to others? Why or why not?

Since youre already on your way out , it can be tempting to just breeze through the exit interview without giving the process or your answers much thought. And you could be wondering: whats in it for you to put additional thought, time and care into this exercise?

Be Honest, But Not Bitter

Be Specific

Be Sure to Give Positive Feedback, Too

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What Not To Do Or Say In An Exit Interview

Dont Point Fingers: Unless you raised the issue through proper channels previously, the exit interview is not the place to point fingers. Its rude in general and will make you look petty.

Dont Think You Are Irreplaceable: You may think that your department will fail without you, and it might, but most likely they will absorb the extra workload and carry on just fine.

Dont Out Anyone Else: You may know about many people that are dissatisfied with their job and looking for the exit, but dont talk about it at your exit interview. Be happy that you have made your escape and are leaving, but they are not . Even when you intend to help someone with your comments, what you are really doing is putting them under a microscope that can have severe unintended consequences.

Dont Gossip: Only deliver first-hand information in your discussion. Dont mention rumors or try to get more information about conspiracy theories.

Dont Curse or be Inappropriate: You want to leave with a good impression, not someone that went off at the exit interview. Just suck it up for a few more hours and you can let loose at the after-party. Dont use the word hate either, hurtful terms only make you look immature and are not appropriate in the workplace or your exit interview.

Dont Brag About Your New Job or Employer: You should be excited about the future, but be humble during your exit interview and save the gloating.

Would You Recommend This Company To Others Seeking Employment

When you answer this question, be straightforward about why you would or would not recommend your employer to someone else. Consider offering suggestions that might make the position more attractive.

Example:It would depend on which positions were open and what that persons career goals might be. I would recommend this company to friends or family if the position matched what they were looking for. A comprehensive benefits package would make the job more appealing.

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What Could Have Been Done For You To Remain Employed Here

This may sound too direct, but this question allows your employees to understand your situation. It may also sound like theyre trying to retain you as an employee, but most of the time, it intends to inform your direct supervisor how to handle several scenarios that could have triggered your resignation.

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The exit interview is for you, but it’s also for your organization and for those who come after you. Make your voice heard and help implement change, even if you won’t be around to see it in action.

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