Q 1 How Would You Tackle An Angry Customer
Ans: First of all, you need to identify the basic root cause behind the customers frustration. Allow the customer to share his concerns with you. Once the customer has shared his concern try and identify possible measures which you can use to resolve a customers complaint. You need to tackle an angry customer with patience, calmness, and a polite attitude. If you are unable to resolve a customers query on your own you can involve any senior official to help you resolve the complaint, to deliver satisfaction to the customer.
Delta Flight Attendant Hiring Process
The hiring process for Delta flight attendants includes a problem solving test, virtual job tryout, and interview.
In order to be eligible for this role, here are the minimum qualifications:
- Able to work in the US.
- At least 21 years old
- High school diploma/GED
- Able to acquire/having a passport & documents to freely enter and exit Delta flight areas.
- Able to pass a drug test and comprehensive background check
- Physically able to handle the duties and conditions of flight attendance
- Note that you may also be required to receive a COVID vaccine
The hiring process for delta flight attendants starts with the Delta Talent Assessment. it is a problem solving test, meant to challenge a candidate’s adaptability and other qualities.
What Sort Of Improvements Have You Made In Service Management Previously
In my previous role, I always used to go through customer feedback forms and email supports. Once, I identified that there was a major delay even though it was 24 hours rule. With little training with my team, I was able to pull back the response time to a minimum of 6 hours and a maximum of 8 hours as a standard procedure.
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Flight Attendant Interview Questions & Answers
Q1: Talk about a time you had to work with someone with a difficult personality.A1: There is a co-worker I have now who has a very confrontational personality and enjoys gossip. Even though this used to annoy me, I separated myself from this person group and ignored all the remarks. In the big picture, it doesnt matter, and at this point, I rarely notice the problem. I wouldnt let someones issues affect my work performance.
Q2: Give me an example of a time you went above and beyond for a customer.A2: A customer once lost their phone and began frantically upturning the clothing racks in an effort to find it. I went to the customer and assured her that wed find her phone. She became calmer after that. I used my own phone to call hers. Eventually, we found her phone after about ten minutes. She was happy, and I now see her traveling regularly she still recognizes me.
Q3: What would you do if you were asked to do a task you didnt know how to perform?A3: I would immediately ask for clarification or a demonstration. Waiting after being assigned a task and coming back later isnt efficient. Doing the task incorrectly to avoid asking a question isnt worth it.
Demonstrate A Time That You Went Beyond For Passengers
One time when I was serving meals to passengers, one of them requested a meal that I later realized he was having difficulties eating. However, he pretended that everything was fine but I could tell that he was uncomfortable. I decided to reach out to him in a very wise way. I asked him whether he liked the food and he said yes. I told him that I like that meal too but when served with chili sources and some greens. I asked him to try it with chili sources and greens too which he agreed. When I added them to his meal, I could tell that he really enjoyed it. When I was collecting the dishes, he thanked me and disclosed that in the beginning, it was hard for him to eat but eventually he was happy with the meal.
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Q 3 What Kind Of Questions Can You Ask Your Interviewing Panel At Delta Airlines
- You can find out about the work culture of Delta Airlines.
- You can find out about the different qualities of an ideal crew member of delta airlines.
- What are the specific pointers which are important for a job with Delta?
- You can also find out how does delta measure your success during your tenure with delta.
Ramp Agent Interview Questions & Answers
Q1: What would you do if you witness two co-workers arguing?A1: I would try to diffuse the situation without causing a disturbance. Sometimes, when people get caught up in disagreements, they forget that there are onlookers.
Id approach them and politely ask what the issue is to see if it can be quickly resolved. If it were a simple fix, like a lunch break issue or an argument about who should complete a task, I would volunteer to stay or do the task instead.
Q2: Why do you want to work for Delta?A2: The aeronautical industry truly fascinates me Ive loved planes since I was a kid. I would love an opportunity to work around airplanes in a company with room for career development.
Q3: Tell me about a time you had to deal with an emergency at work.A3: There was a lady who refused to leave the pickup area. After a while, it became apparent that she was under the influence and began yelling loudly, threatening some of the employees. I ended up having to call security. Once they arrived and everything was being handled safely, I released my team to go home.
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How Are The Three Main Financial Statements Connected
Since youre interviewing for a job in finance, you should expect multiple questions checking your knowledge of the basics. You might answer this question with something like:
The three main financial statements are balance sheets, income statements, and cash flow statements. Net income links to both the balance sheet and the income statement, with net income flowing into the stockholders equity via retained earnings on this periods balance sheet. After all of these are linked, the sum of the cash is added to the previous periods ending balance.
What Happens In A Delta Hirevue Interview
In a HireVue interview, youll record yourself answering questions.
Those questions might be shown to you as a couple of lines of text or they might be displayed as a pre-recorded video by someone at Delta asking you that question.
Then, youll get around 30 seconds to prepare your answer and around two minutes to answer.
The number of questions varies, so be ready to answer anything from 2 to 5 questions.
You can answer on your cell phone, laptop, or desktop computer as long as it has a camera.
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If You Have A Lost Customer What Can You Do To Win The Customer Back
I would first call them if they are not available at the same location as me. In both situations, I will be introducing myself as a solution provider to them. During the conversation, I would give them space to share their side of the story so that they can feel heard. I will make sure that I can provide them with a solution with an open mind and empathy. In my talk, I will be giving out personal assurance by saying something like I am taking personal responsibility for this delay or I am going to do something about that. After providing the solution to them, I would apologize to them for the delay or trouble they faced due to the issue. I would thank them for choosing the business of this service and ask them to visit again.
Do You Think The Mobility Solution Has Improved Service Management Overall
We can maximize the productive use of resources, asset uptime, and customer satisfaction with end-to-end enterprise service optimization mobilized for every role. It is seen as a mobility solution to enhance the customer experience and to deliver incremental revenue. Mobility solution for service management helps in enhancing service, employee connectivity and provides you with:
Field service scheduling: It manages unexpected events and suggests changes to the schedule to accommodate real-time situations while still maintaining optimal service levels. Moreover, it also finds the right balance to execute the high-priority jobs with routine maintenance jobs making certain that the low-priority work still gets done while ensuring operations efficiency.
Customer interaction: It provides organizations with several self-service and automated features designed to enable you to provide top-notch service to your customers while still keeping an eye on your bottom line.
Workforce management: It helps in creating effective capacity plans and lays the groundwork for proper shift planning
Location-based services: It is a source of opportunities for a savvy service organization, especially when integrated with service optimization technology. Optimized service organizations can move beyond the basics of location technology, to employ the information in new, more actionable ways.
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Our Field Is Always Changing As Such What Have You Done With Regards To Personal Development When It Comes To Our Posted Field Service Manager Position In The Last 12 Months
Here is an opportunity for you to showcase a wide variety of things you may have done both personally and professionally that will get your potential employers interested. Be sure to think about this one in advance in the event that it comes up.
Keep in mind, one of the key things that employers look for is an applicant who is self motivated and goal oriented.
Even if you dont have something that is specific to the role you are applying for, dont be afraid to list hobbies or other non-work related activities here. Again, this shows your employer you are the go-getter they are looking for.
In the end, you want to ensure that you are leaving your interviewer with the impression that you are motivated, self sufficient, and manage your time effectively.
That is a really great question. While I havent had the opportunity to develop within this particular role per se, I have actually become very involved in my local foodbank this year. This has taught me a great deal about community, teamwork, and taking initiative.
I took it upon myself to enroll in a summer business admin course at the local community college. Through this, I picked up some really great knowledge on communication and teamwork, as well as further develop overall managerial skills. Though it may not be directly applicable to this particular job, I believe the overall experience I gained could be a real asset here.
There Are Many Inspections Performed Before A Plane Can Take Off Take Me Through How You Perform Cabin Inspection
I first ensure that I have an airworthiness certificate, registration certificate, operating handbook, weight, and balance data. I then go ahead to remove the control wheel lock to ensure that the ignition switch is off and that the keys are not in the ignition. I then switch on the master switch. Next, I check the fuel quantity. Once, I get done inspecting the fuel tanks, I lower the flaps and master switch off. Finally, I ensure that the valve is on. From here I head to conduct the exterior and other inspections.
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Tell Me About Yourself
In polling hundreds of different companies & HR departments, this is by far one of the most frequently asked questions in any job interview. Your interviewer will use this as an icebreaker, ideally to put you at ease and get you speaking openly and honestly.
While you definitely want to be prepared for this question, you certainly dont want to make your answer sound memorized. Keep in mind, while this question may sound like an invitation to share your life story, you can be assured your interviewer has very little interest in hearing about everything youve ever done.
The person giving the interview has a job to do as well respect their time. Unless you are asked about something specific, focus on your education, your work history, relatable hobbies and outside interests, as well as your current situation.
Be sure to start chronologically and tell a linear story. Start where you feel is sensical, then work your way up to the present.
+ Star Method Interview Questions
Behavioral questions, a.k.a. questions that have to be answered by using the STAR method, are easy to spot.
They ask you to tell a story of a work situation, how you reacted to it, and help the interviewer predict how you might react to similar situations in the future.
The most common questions are:
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What Is Deltas Hiring Process
Being such a large and busy company, Delta has many applications to review, so it uses a streamlined process to find the best applicants as effectively as it can. Familiarize yourself with this process to ensure you have the best odds of success as is possible. The entire process can take about a month, but this will depend on what position you are applying for and the number of applicants. Show off the companys values throughout the process to highlight your understanding of its purposes.
The main values of Delta are:
- Servant Leadership
Note that all employees must have at least a high school diploma or equivalent and be eighteen years old or older.
How To Prepare For Deltas Hirevue Interview
Start with what you can control.
Start your interview in a place that is quiet away from kids, pets, lawnmowers, etc. Not only will the person viewing your video have a hard time understanding you, loud noises right when you are about to answer a question might sap your confidence.
Even though you might be at home, dress as if you were at an in-person interview. People viewing your answers appreciate the professionalism of someone that took the time to think about this issue and record using appropriate clothing.
Lighting is absolutely key. If you record in an environment with low light, youll come across as a blurry, barely recognizable mess on video which does not help your chances of getting hired. Open your curtains to let in lots of natural light or turn on lights to brighten up the environment. When it comes to lighting, more is always better as long as the lights arent pointed at your camera!
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Field Service Manager Interview Questions And Answers
Learn what skills and qualities interviewers are looking for from a field service manager, what questions you can expect, and how you should go about answering them.
A field service manager is responsible for the coordination and management of all field service personnel and activities. This includes ensuring that service technicians are dispatched to the correct locations, that work is completed in a timely manner, and that customer satisfaction is achieved.
If youre looking to interview for a field service manager position, its important to be prepared for a range of questions. In this guide, well provide you with a list of common field service manager interview questions and answers to help you get started.
Are you comfortable working with a team of people to manage the delivery of services?
Field service managers often work with a team of technicians to ensure the delivery of services. Employers ask this question to make sure youre comfortable working in a collaborative environment and that you have experience doing so. In your answer, share two or three examples of how youve worked well with others in the past.
What are some of the most important qualities that a field service manager should have?
How would you handle a situation where one of your employees was not meeting company standards?
What is your process for evaluating the needs of clients and coming up with solutions to meet those needs?
How well do you know our industry?
Question #: How Would You Handle Terminating An Employee
How to answer: This question tests your ability to handle a difficult managerial task professionally. Your answer should include the steps you would take before termination, including documentation and cooperation with human resources. If you have previous experience in this matter, describe the methods you used and what, if anything, you would change.
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Q 2 What Do You Know About Delta Airlines
- Delta began its operations in 1924 as a crop dusting machine
- Currently, it operates its flights in 300 plus destinations across 50 countries.
- It serves 200 million passengers across the global network
- Delta Airlines has its central base in Atlanta, Georgia
- They also offer a frequent flier program known as Sky miles
- Delta Airlines has a fleet size of 800 aircraft presently.