Nhn Vin Iu Hnh B Phn Tr Gip C Tuyn Dng Trong Ngnh Y T
1. Hiu bit ca bn v Sinh hc c bn là gì? Gii Thích Mt S Bnh Thng Gp V Mt.
Câu tr li mu
Tha ông, là ngi xut thân t ngành dc nên tôi có kin thc tt v sinh hc c bn. Mt s bnh v mt ph bin là Hypermetropia, Cn th, Lão th và Lon th.
2. Gi s rng mt bnh nhân ang yêu cu mt c s không dùng tin mt trong khi chính sách yêu cu bi thng ca anh ta cp c th rng anh ta ch iu kin c hoàn tr 90% và 10% ng thanh toán. Làm th nào bn s x lý tình hung này?
Câu tr li mu
Tha ông, nhng tình trng nh vy thng xy ra các bnh vin, trung tâm y t, khi ngi bnh thng hoang mang v chính sách bo him y t. Trong tình hung nh vy, trc ht, tôi s yêu cu bnh nhân ly tài liu chính sách ca anh ta. Tôi s t mình c chính sách và s cho h xem on nói v th tc hoàn tr.
Hn na, tôi cng s nói vi h v quy trình hoàn tr cùng vi vic cho h bit tt c các tài liu cn thit òi li tin.
3. Tt c chúng ta u c thúc y bi mt s yu t thúc y chúng ta làm vic chm ch ti ni làm vic. Các yu t to ng lc ca bn là gì?
Câu tr li mu
4. Kéo dài thi gian gii quyt, x lý nhng khách hàng không hài lòng và duy trì mc kiên nhn cao là mt s nhim v khó khn mà mt chuyên gia b phn tr giúp phi thc hin. Khi hoàn thành trong mt khong thi gian dài hn, nó có th dn n cng thng ti ni làm vic. Làm th nào bn qun lý tình hung này?
Câu tr li mu
Career It & Desktop Support Interview Questions
1. What are some things that you look for in a job?
Tailor your answer to the interviewersâ company. Talk about challenges, job satisfaction, opportunities and work environment.
2. For what period of time do you expect to stay with us?
Say that you are looking for a career in the organisation but will need to remain challenged.
3. What long-term goals do you have?
Relate to the job description and the company and describe what progression you would like to see in that environment.
4. So far, how successful do you feel have you been?
Here you need to give an air of quiet confidence. Say that your career progression to date has been quite good .
5. Describe three of your accomplishments over the past few years that you are most proud of.
Identify three of your best achievements and say why you are most proud of them â you can consider the difficulties, the outcomes etc.
6. In two or three years from now, what do you see yourself doing?
This is a test of your ambition and possible loyalty. You should be clear about what you hope to achieve and could ask the interviewers if your objectives are a possibility with their company.
What Is Your Typical Workweek As An It Support Officer
The businesses might want to understand what the candidate would accomplish while they work. Investigate the job role you have applied for and how it identifies with your past job. At the point when you needed to discuss average work pressure for seven days, try not to examine non-business related exercises.
During the hour of the organization, you ought to gainfully utilize the time. Your answers must zero in on work and figure your answers such that present that you coordinated.
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How Would You Approach Diagnosing And Resolving An Issue With A Software Program That Is Not Responding
This question tests the candidates ability to think on their feet and problem-solve.
Example Answer
When I encounter a software issue that is not responding, I first try to determine what steps were taken before the problem occurred. This can help me to narrow down the possible causes of the issue.
I then systematically eliminate each potential cause until I find the one that is causing the problem. I can often resolve the issue without contacting the software vendor for support by taking this systematic approach.
How Do You Prioritize Your Work When There Are Multiple Open Tickets And Deadlines To Meet
This question tests the candidates ability to prioritize and manage tasks under pressure.
Example Answer
There are many different ways to prioritize work, but one approach that I find helpful is to group tickets by type or severity. This way, I can address the most urgent issues first and then move on to less critical tasks.
Another method that I sometimes use is to order tickets by the due date this helps ensure that all deadlines are met. It may be necessary to delay a task to address an emergency issue in some cases.
Its important to be flexible when prioritizing work and be prepared to change your plan as the situation changes.
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If You Fail To Give The Caller The Proper Information What Will You Do
I will try to clear all the doubts and covey the information taking proper pauses, but if still, the customer does not understand then I will repeat it, or else I will pass the call to my superiors.
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Tell Me About A Time When You Had To Solve A Complex Problem
If the interviewer asks this question, they want to know how you handle complex challenges. Talk about a time when you had to use critical thinking skills and creativity to find a solution.
Example Answer
My first job out of college was at a small software company, where I was tasked with setting up and maintaining their network. It wasnt long before we started experiencing multiple issues on our systems, affecting productivity throughout the office.
I spent days fixing these problems but kept running into dead ends it became very frustrating. We had a meeting one day, and I decided to take the lead on resolving our problems, which was outside my job description.
After several hours of research, testing different configurations and settings with no success, we found an obscure solution that fixed all of our issues! The only thing I can attribute this win to is pure determination and perseverance.
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Can You Tell Us About When You Went Above And Beyond For A Customer
A quality youll be looking for in your help desk agent is their thoroughness in dealing with customer problems to ensure that the ticket can be fully closed. Youll want to find out their tendency to ask probing and follow-up questions that can potentially uncover underlying issues, and how likely they are to go above and beyond the call of duty.
How Can You Describe Your Typing Skills
Receptionists may be responsible for typing and preparing documents as part of their administrative tasks. Interviewers typically ask this question to understand how well you can type while handling other duties. They may also evaluate your typing speed and accuracy to determine if youre a good fit. When answering this question, you can explain how you value accuracy in your work.
Example answer:I have years of experience typing documents and transcribing audio. This has helped me improve my typing speed and accuracy. I typically type 100 words per minute with minimal errors or mistakes. I also review my work before submitting it using editing tools that allow me to correct mistakes.
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What Challenges Do You Expect In This It Support Job Role
The appropriate response decides whether you’re an individual who searches for difficulties and on the off chance that you an ideal fit for the position. You can answer that you would utilize your abilities and involvement in the correct way on the off chance that you employed.
Likewise, answer that you’re an individual who supported by difficulties and can confront difficulties. You likewise can make reference to that you have the right stuff and adaptability to deal with any difficult errand.
Technical It Interview Questions
These are some role-specific that may come up during IT support interviews:
Can you name some of the latest computer processors?
What tools do you use for identifying and solving user issues?
What’s an ideal length for an average customer call?
How would you handle a situation where a customer buys a new printer and calls because they’re having a challenge getting it to function properly?
Name three steps that you can take to troubleshoot a customer internet challenge.
What are the main differences between a router, a switch and a hub?
How can you recover the data from a virus-infected computer?
What can you tell us about virtual private network servers?
What do you think are the major benefits of a child domain?
How would you support a customer who calls with a forgotten password?
How might you assist a customer who accidentally deletes important files?
What would you say to a customer calling with a challenge relating to internet connectivity and speed?
What’s a domain?
What’s the difference between a domain and a workgroup?
What might you do if a customer calls with a question you aren’t sure how to answer?
How might you collaborate with a fellow team member whom you find challenging?
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How Comfortable Are You With Windows Based Computers And Learning New Software And Databases
As a receptionist you are expected to have some computer based skills the ability to use computer, experienced in using Office software such as Word to write and view word documents, Excel to input and analyze tabular data, Outlook to send and receive email, print and scan documents, scheduling applications, billing applications etc.
Answer the question by specifying the exact software and applications you have used, and how you have used them. Also give examples of new software and applications that you had to learn on the job at your previous companies, to convey that you you are a quick learner and computer savvy.
Top 41 Front Desk Interview Questions And Answers
Front desk office job comes with a whole lot of responsibility, especially if you are working in a hotel. You have to welcome guests, help them check-in and check out, always be at their service, be friendly, responsive and professional as much as you can and show that you are able to multi-task very easily.
You should also say that becoming a front desk manager or front desk person is about being hospitable, courteous and doing your job correctly. Thats about it!
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Gcm Grosvenor It Help Desk Intern Interview Questions
141Application
I applied online. The process took 2 weeks. I interviewed at GCM Grosvenor in Aug 2022
Interview
The interview process was quick and professional. I was able to talk to multiple different employees of the company which was nice because I got a good idea of the people I would be working with. The company culture seems very relaxed yet goal oriented.
What Makes You A Better Receptionist Than Any Other Candidate
Important Points to Address: This is your chance to explain what sets you apart from the other candidates.
Example Answer:First, I understand the importance of a good receptionist to the success of a company as they are the first person that people meet. Second, I have excellent interpersonal skills and can build rapport and interact with people from all backgrounds effectively. Finally, I have great communication skills and can effectively manage difficult situations, from angry or upset customers to those with language barriers.
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What Would You Do If A Customer’s Computer Had A Blue Screen
This question tests your technical knowledge and how you respond to common computer issues. You can start by explaining what the blue screen is and why it occurs. Next, you can provide solutions and troubleshooting techniques that would help clear the error. Try to provide as much detail as you can to show the hiring manager you understand the issue and how to solve it.
Example:”A blue screen is a computer error that occurs when the operating system is dysfunctional and crashes. This issue is usually due to hardware or driver problems. The error code on the computer screen can find the cause of the problem. I would tell the customer to restart their computer, and if it restarted successfully, I’d guide them through updating the computer’s drivers.”
How Would You Manage A Motivation Crisis Within Your Team
If youre dealing with an individual case of demotivation, you should go for a one-on-one with that specific team member where you talk openly about what might be causing their lack of motivation. Empathy and clear communication are a must. Relocating the employee or considering terminating their contract could also be a potential solution if things are getting way out of hand.
A second and trickier scenario is one in which an entire team is showing signs of demotivation. Theres a number of reasons why this could be happening but most of them are related to poor management. Radical action must be taken to do some course corrections. Perhaps the most effective way to tackle this issue is to answer that youd offer incentives and if possible, offer gamification systems to give agents a motivational push to achieve their goals. Thus, youll be able to even the playing field and spot where the source of demotivation might be originating.
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Customer Service Interview Questions
19. What role does customer services play in the overall success of the business in your opinion?
20. How do you deal with frustrated customers who are rude or disrespectful? Whats an example of a time youve handled one of these situations?
21. What is the most challenging customer service situation you have experienced? Tell me about it and what did you do to resolve it, and what was the outcome?
22. If a customer is dissatisfied with your customer service, what typically are your next steps?
23. How would you deal with a customer who wanted to install an unauthorized program on their computer?
24. What do you think is the most important thing to keep in mind when providing customer service?
25. How would you deal with a customer who is asking for something that is not possible or is not part of your policy?
26. Do you have any experience with remote technical support?
27. What steps would you take to research an issue before escalating it to a supervisor?
28. What are your thoughts on customer self-service options?
29. In your previous experience, do you prefer specializing in solving a specific problem, or do you prefer being a generalist to a host of issues?
30. If a customer doesnt understand your explanation, what is your approach to help them better understand? Do you have an example of this happening before?
31. How would you deal with a customer who is consistently demanding when they come to you for help?
Help Desk Interview Questions For Remote Work
Remote work is increasingly popular, and help desk professionals may be called upon to assist colleagues or clients working from home.
7. Tell me about your experience with remote support.
A lot of help desk support requires remote access to the user’s device. Your candidate may have some experience of working with remote access systems, such as RemotePC or Zoho Support.
8. What other tools have you used when supporting colleagues remotely?
Ask candidates about what ticketing systems and remote login tools they’ve used. You might also inquire if they’ve had to use any system or network monitoring applications and what application tools they prefer.
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Will You Be Good At Teamwork
Know that teamwork is an essential part of any corporate job and you will not get through the interview if you show even a slight dislike towards working cooperatively in a team.
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Can You Guide Us Through Your Usual Troubleshooting Process
This question may help the interviewer assess your troubleshooting process and determine how you prioritize customer satisfaction.
Example: First, I gather all relevant facts about the customer and the challenge. I then verify the issue myself and start the troubleshooting process by trying out some common quick fixes. If necessary, I then research it further until I discover the cause. Once I do, I fix it by following company procedures for that specific problem and I perform thorough testing to make sure it’s likely to function properly in the future.
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What Help Desk Interview Questions Should You Expect
The questions below comprise some you can expect for help desk interview questions. These include general questions you may expect In any interview. Prepare yourself also to answer questions about your experience and background, academics, in-depth questions and specific questions about how to handle certain calls. Below are some examples of these types of questions:
