Do You Have A Positive Customer Experience That Stands Out In Your Mind
The aim of this question is to assess the candidate’s customer service skills. What to look for in an answer:
- Experience in a customer service role
- Ability to create positive experiences for customers
- Passion for helping customers
Example:
“Before I became a restaurant manager, I was a server at a popular family-friendly restaurant. A family came in with a crying child. I brought them to a table and asked the little boy why he was crying. He said he lost his colouring book in the rain. I asked him what his favourite character was and printed him a colouring sheet with the character. The little boy brightened up immediately, and the parents were really happy as well.”
Our Field Is Always Changing As Such What Have You Done With Regards To Personal Development When It Comes To Our Posted Food Service Manager Position In The Last 12 Months
Answer tips:
Here is an opportunity for you to showcase a wide variety of things you may have done both personally and professionally that will get your potential employers interested. Be sure to think about this one in advance in the event that it comes up.
Keep in mind, one of the key things that employers look for is an applicant who is self motivated and goal oriented.
Even if you dont have something that is specific to the role you are applying for, dont be afraid to list hobbies or other non-work related activities here. Again, this shows your employer you are the go-getter they are looking for.
In the end, you want to ensure that you are leaving your interviewer with the impression that you are motivated, self sufficient, and manage your time effectively.
Answer samples
That is a really great question. While I havent had the opportunity to develop within this particular role per se, I have actually become very involved in my local foodbank this year. This has taught me a great deal about community, teamwork, and taking initiative.
I took it upon myself to enroll in a summer business admin course at the local community college. Through this, I picked up some really great knowledge on communication and teamwork, as well as further develop overall managerial skills. Though it may not be directly applicable to this particular job, I believe the overall experience I gained could be a real asset here.
Food Services Manager Interview Questions
It’s important to prepare for an interview in order to improve your chances of getting the job. Researching questions beforehand can help you give better answers during the interview. Most interviews will include questions about your personality, qualifications, experience and how well you would fit the job. In this article, we review examples of various food services manager interview questions and sample answers to some of the most common questions.
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The Food Service Industry Sees A Lot Of Employee Turnover How Do You Plan To Handle A Disengaged Or Upset Employee
How to Answer
Some reports say that the average turnover rate in the casual food-service industry is over 40%. Considering turnover rates are high, and that turnover costs an employer countless dollars, the interviewer would like to know what you plan to do to combat this issue. Ensuring that you address your employees’ concerns quickly and with care is just one way that you can help to reduce turnover.
Written by Rachelle Enns on December 1st, 2019
Entry Level
“I believe one way to handle a disengaged employee is to have them set their own performance goals, alongside their supervisor or manager. When a person feels focused and responsible for their performance, they are often more engaged. As a leader, I will also make it a habit to say thank you to my team. I think that an ‘attitude of gratitude’ goes a long way.”
Written by Rachelle Enns on December 1st, 2019
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Whats Your Take On Working On Holidays
I understand that I may be called upon to work during the holidays since the store must be operational, and at the same time, people need to rest. Fortunately, I dont have a problem working on holidays since I am flexible and available. I also need more money to get through college, and therefore, more working hours will be a plus. However, I would definitely appreciate it if I am given prior notice to prepare myself well and get in the right headspace to attend to my duties.
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The Presence Of Our Food Service Manager Is Critical To Our Teams’ Success How Many Days Were You Absent From Work Last Year
How to Answer
The interviewer would like to know about your dedication to being present and on time to work. A part of being a diligent manager is to ensure that you are always on time and present when expected. It’s great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance, and how it will positively impact the team members that you will lead in this role.
Written by Rachelle Enns on December 1st, 2019
Entry Level
“I missed around three days of university classes in total this past year. All absences were for a good reason, and I never missed a deadline. Rest assured, I am a dedicated person on whom others can rely. As a Food Service Manager, I would be sure to lead my team by example.”
Food Service Manager Interview Questions And Answers
Learn what skills and qualities interviewers are looking for from a food service manager, what questions you can expect, and how you should go about answering them.
Food service managers are responsible for the daily operations of restaurants and other food service establishments. They make sure that food is prepared and served safely and that the kitchen and dining areas are clean and organized. Food service managers also oversee the financial operations of their establishments, including budgeting, purchasing, and inventory management.
If youre looking for a job as a food service manager, youll likely need to go through a job interview. In order to ace the interview and get the job, youll need to be prepared to answer questions about your experience in the food service industry, your knowledge of food safety and hygiene, and your ability to manage financial operations.
To help you prepare, weve compiled a list of common food service manager interview questions and answers.
Are you familiar with food safety regulations and how to implement them in your food service establishment?
Food safety is a major concern for employers, and they want to make sure you know how to keep their customers safe. In your answer, explain that you understand the importance of food safety and have experience implementing it in your establishment.
What are some of the most important qualities that a food service manager should have?
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If One Of Your Employees Was Coming In Late Or Underperforming What Would You Do
The aim of this question is to assess the candidate’s leadership skills. What to look for in an answer:
- Empathy when talking to underperforming employees
- Strong communication skills
- Ability to come up with a solution that benefits everyone
Example:
“If an employee was coming in late or underperforming, I would set a private meeting with them to discuss the issue. If they had a problem that led to them being late or underperforming, I would try to solve it. For example, I had an employee consistently coming in half an hour late. When I talked to her, she told me the bus she takes only comes every hour, so we changed her shift to work around the bus schedule. If the problem persisted, I would give the employee a written warning, then consider termination if it still continued.”
Behavioral Restaurant Manager Interview Questions
These behavioral based interview questions ask you to provide an example of when you previously demonstrated a required competency.
You can find out more about how to answer these type of interview questions at the behavioral interview.
Tell me about a decision you recently had to make at work under intense time pressure.
This question is used to assess your decision-making and judgment. Include the following steps in your answer:
- considering the relevant facts carefully
- weighing up the alternatives
It is important to highlight your ability to remain clear-headed under stress, restaurant staff often work under high levels of pressure.
How have you managed an employee who is under performing?
In your interview answer discuss how you probed the reasons for poor performance by asking questions and listening.
From this conversation you would be able to determine if the employee had the necessary resources, skills and motivation to perform and provide the right support to improve performance.
Tell me about a situation when you had to discipline an employee for poor performance.
If poor performance continues it is necessary to follow the correct disciplinary process. In your interview answer show how you can be authoritative and firm when necessary.
Tell me about a time you identified and resolved a small problem that could quickly have escalated.
This is about your ability to detect problems early on.
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Food Service Supervisor Interview Questions And Answers
Food service managers work in the hospitality industry where their main job is to ensure that the provision of food and beverage service is above-par and is according to the standards of the company.
They may be expected to plan menus, and oversee food preparation techniques and activities, requiring food supplies and staff training activities.
Food service managers may work in hotels, restaurants, cafeterias, and any other establishment that serves food.
They plan work schedules and assign staff duties, assist in training and supervisory functions, and manage arrays of food such as buffets and large orders to ensure accuracy, speed, and cleanliness.
If you are planning on hiring a food service manager, you will need to know just the right questions at the interview.
The following are examples of some questions and answers that you would expect in this regard:
Food Service Supervisor Interview Questions and Answers
1. How can you contribute to making our restaurant a more successful place?
I believe in quality services no matter what industry I work in. The restaurant business needs quality as no other business does. Being a part of your organization, I will focus on quality and customer service first which I believe to be the two critical aspects of this business.
2. How do you work in a supervisory role without making adversaries?
3. How important is customer service to you?
4. Tell us about your leadership skills.
What Are The Qualities That A Food Service Worker Needs To Be Successful
A good service worker should have excellent communication and customer care skills, given the industry they normally serve. They must also understand food allergies and modified diets, have exceptional people skills, work shifts and extended hours and possess basic mathematical skills. Other requirements include an excellent understanding of the different HACCP requirements, completing the provided food service training program, and the right experience level.
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Why Do You Believe That You Are The Most Suitable Candidate For This Role
I believe that my experience level sets me ahead of most candidates who applied for this position. I have worked in different eateries all over the country, obtaining enough food handling experience in several cuisines. I can assemble and prepare ingredients off the head without relying on the recipe all the time, given my level of prowess. I further have extensive experience in customer service, which is definitely needed in the foodservice industry. My service will have a bigger impact on this institution.
How Would You Help Reduce Employee Turnover
Fast food restaurants are known for having a high employee turnover. Many employees see their job as temporary until they find something else. Managers are expected to help reduce the employee turnover in their restaurant.
Example Answer: From the start, I would try to find the best candidates who are interested in staying longer than a few months. I would also make sure to have an ‘open door’ policy so staff can talk to me when they have problems. I have experience working with a bad manager, so I would learn from their mistakes and ensure I don’t repeat them. It’s important to be there for your staff and to help create a fun working environment.
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What Do You Think Are The Best Ways To Motivate And Train Staff Members
There are several reasons why an interviewer would ask this question to a food services manager. First, it allows the interviewer to gauge the manager’s understanding of motivational techniques. Second, it allows the interviewer to see if the manager is able to think critically about how to best motivate and train staff members. Finally, this question allows the interviewer to determine if the manager is truly committed to ensuring that all staff members are properly motivated and trained.
It is important for a food services manager to be able to answer this question correctly because it shows that they are able to think critically about how to best run their department. Additionally, it demonstrates that the manager is dedicated to ensuring that all staff members are properly motivated and trained. This commitment is essential in order to ensure that the food service department runs smoothly and efficiently.
Food Service Interview Questions About Fast
These questions help an interviewer evaluate your qualifications to determine if your experience and skills match with those of the fast-food establishment:
1. Can you tell me about your previous fast-food experience?
2. What is your favourite part about working in food service?
3. How would you describe hospitality?
4. What type of customer service experience do you have?
5. How do you resolve conflict amount coworkers?
6. What is your least favourite part about working in food service?
7. Are there any specific customers you would prefer not to serve?
8. What qualities make a great server?
9. How do you handle unsatisfied patrons?
10. Do you think fast service or helpful service is better?
11. Can you describe a customer behaviour that annoys you?
12. What do you know about our establishment?
13. Can you describe what you believe a typical workday is like in this industry?
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How Would You Handle A Problem Raised By A Customer
The interviewer wants you to tell them how you would solve problems as a restaurant manager.
Sample Answer
I would first listen to the problem from a customer without any interruptions. I would own the mistake and acknowledge the mistake and let them know that we are sorry. Even if I disagree with the customer, I would stay calm, maintain eye contact, and watch my body language. I would then listen to their suggestions and negotiate a solution that is acceptable to both parties. I would then solve the problem as agreed without causing any drama. That would be a problem solved professionally.
Can You Give Me Some References
This one is a bit tricky. If you have never had a job before, you should be honest. Say that you do not have any references, and hope to prove your skills during the probation period.
But if you had a job and left on bad terms, or made some bad mistakes, or had an argument with an employer, it is maybe better to conceal this reference. On the other hand, if you had a good relationship with your former boss, or at least with a colleague you shared a workplace with, you can and should give their number to the interviewer.
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How Will You Remember Everything Ordered Suppose The Customer Offers A Long List
I normally have a few strategies that help me remember a long list of orders. I normally incorporate the use of a small notebook to list down what the customer wants and mnemonic devices that allow me to remember several pieces of information, albeit in a shorter duration. At times I also prefer associating a guests order with a given word or phrase, and where necessary, I may come up with a mental image of what they need. All in all, I never miss an order at the end of the day as I am thorough in my work.
What Do You Like Most About Working In The Food And Beverage Industry What Do You Enjoy The Least
How to Answer
This question is not an opportunity to complain about your job or list off a bunch of things that frustrate you about working in the F& B industry. Think about one thing that you would change if you could, and then offer up a positive solution. The bulk of your answer should focus on what you most enjoy about your work and what you look forward to in this new opportunity.
Written by Rachelle Enns on December 1st, 2019
Entry Level
“I believe that I will most enjoy the camaraderie among the team from the time service begins to the end of the day. I have been to this location before. I have witnessed your team members helping each other out, working as a group to ensure every customer leaves fully satisfied with their experience. I suspect that the biggest challenge will be learning the systems, ingredients, and processes. I am eager to learn and welcome the challenge.”
Written by Rachelle Enns on December 1st, 2019
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