Why Do You Want To Be A Flight Attendant
You should have researched the job and company as a part of your interview preparation. Then, make sure youre ready to name specific reasons this job is exciting to you and fits with your career goals.
If you dont seem like you know what the job involves and/or cant explain why this position is attractive to you, then youre very unlikely to get hired for a job as competitive as a flight attendant.
Tell Me About Yourself
Since employers may use a video interview to screen candidates, they are likely to ask you general questions like this one to learn more about your personality and interests. This question helps employers determine if you would be a good fit for their company culture. In your answer, take a few moments to briefly discuss your professional experience. End your answer by sharing a few lighthearted facts about yourself to show you’re a well-rounded person.
Example:”I am a charismatic leader with over five years of marketing experience. Last year, I graduated from my MBA program with honors. Throughout my program, I learned how to effectively lead a team and implement the best marketing practices. When I’m not looking into the latest marketing trends, I like to spend my free time training my dog. He is a border collie that knows well over 25 tricks. He and I get along since we are both so focused and determined to get the job done right.”
Highlight Types Of Passenger Behaviour That Can Cause Problems On Flights
Disruptive behaviors aboard a flight can affect the safety of everyone on the plane. Such behaviors include refusal to consent to security checks, drug intoxication, disobeying security instructions, endangering the safety of aircraft, acting in a disorderly manner, or using abusive, threatening, and insulting words.
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What Qualities Do You Possess To Help You Perform This Role Effectively
Besides having the required academic specifications, I have strong communication, interpersonal, and customer care skills. I have good hearing, vision, general health, and fitness. I am assertive, diplomatic, and tactful. I can remain calm when handling difficult passengers as well as emergencies. Additionally, I can keep a cheerful countenance irrespective of the situation such as standing for long hours and being out of my time zone.
How To Answer Common Video Interview Questions
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed’s data and insights to deliver useful tips to help guide your career journey.
Related: How to Ace Your Virtual Interview
In this video, Jenn, a career coach at Indeed, explains her top tips for an interview, and how to create a lasting connection with your interviewer from a strong first impression.
Employers use video interviews for a variety of reasons. One is because they are an easy and efficient way to screen candidates without requiring them to come into the office. Also, as more companies go remote, video interviews allow them to interview candidates who may live far away. In this article, we share common video interview questions and how to effectively answer them.
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Why Would You Be A Good Flight Attendant
This isnt a spot where you want to be timid. So think about your professional strengths and what you saw on the job description that seems like youd be good at, and mention that.
This can be your customer service ability, interpersonal skills, ability to work as part of a team, etc. .
What Is Your Ideal Work Environment
Employers ask this question to see if your ideal work environment aligns with what they can offer. Prior to the interview, try to learn about the company culture and what kind of space its employees work in. Use your answer to explain how your ideal work environment looks a lot like what the company is providing to its employees.
Example:”One thing that attracted me to this job was that you give employees the option to work from home two days a week. I would love the flexibility of being able to work remotely while also having the chance to work with my coworkers in proximity. As someone who can be both an introvert and an extrovert, this kind of work environment would be the perfect balance for me.”
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Where Do You See Yourself Five Years From Now
Employers use this question to evaluate your career aspirations. They want employees who have a high likelihood of growing with the company since employee retention can lead to higher employee morale and more productivity. Show an employer that you envision yourself working in this same industry five years from now. Make it evident that you are eager to progress in your career.
Example:”In five years from now, I hope to be in a management role. I am eager to prove my value as an associate now and gradually work my way up the company. I am someone who is very goal-oriented, always striving for the next level. Working in this industry is a passion of mine, so I hope to continue to progress and eventually take on more responsibilities.”
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Jenn shows how to strategically speak about career aspirations in an interview to highlight alignment with a company and show investment in the role.
About Delta Air Lines
Delta Air Lines was founded in 1924 as a small crop dusting company. Today, its a major global airline based in Atlanta, Georgia and operates over 5,400 flights a day. Delta services 54 countries with over 320 destinations.
Working at Delta, the majority of your benefits will begin to kick in after a few years of service. That being said, the pay is competitive and you will receive free flights and buddy passes. After several years of working with Delta, you have access to full-time hours with the whole benefits package, including a company-matched 401k.
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Flight Attendant Interview Questions & Answers
Q1: Talk about a time you had to work with someone with a difficult personality.A1: There is a co-worker I have now who has a very confrontational personality and enjoys gossip. Even though this used to annoy me, I separated myself from this person group and ignored all the remarks. In the big picture, it doesnt matter, and at this point, I rarely notice the problem. I wouldnt let someones issues affect my work performance.
Q2: Give me an example of a time you went above and beyond for a customer.A2: A customer once lost their phone and began frantically upturning the clothing racks in an effort to find it. I went to the customer and assured her that wed find her phone. She became calmer after that. I used my own phone to call hers. Eventually, we found her phone after about ten minutes. She was happy, and I now see her traveling regularly she still recognizes me.
Q3: What would you do if you were asked to do a task you didnt know how to perform?A3: I would immediately ask for clarification or a demonstration. Waiting after being assigned a task and coming back later isnt efficient. Doing the task incorrectly to avoid asking a question isnt worth it.
What Is Deltas Hiring Process
Being such a large and busy company, Delta has many applications to review, so it uses a streamlined process to find the best applicants as effectively as it can. Familiarize yourself with this process to ensure you have the best odds of success as is possible. The entire process can take about a month, but this will depend on what position you are applying for and the number of applicants. Show off the companys values throughout the process to highlight your understanding of its purposes.
The main values of Delta are:
- Servant Leadership
Note that all employees must have at least a high school diploma or equivalent and be eighteen years old or older.
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Q 1 Why Should Delta Consider Hiring You
Ans: As a cabin crew member you should read the Job Description very carefully. Try to identify skills and relevant experience that you have. You can also match your skillset available with the skills required by Delta Airlines for this role. You can use relevant examples to convince your interviewing panel that you have the right skills for this job.
Free Delta Air Lines Flight Attendant Interview Study Guide Questions And Answers
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Delta Live Online Interview
Once you pass the two Delta Air Lines flight attendant job assessments, you will be invited to a Delta live online interview, conducted by Hirevue Live.
Hirevue also conducts prerecorded interviews, but the Delta live online interview, its is not prerecorded. The interview is a live interview, like a Zoom call.
Be sure to have a quiet area with no distractions, and log in early so that you can test your equipment and be ready for the interview.
Deltas Hirevue Interview Specifics
The questions asked will be mostly behavioral ones, so make sure you are brushed up on how to answer those. The best way to answer them is via the STAR method if you arent familiar with how to ace every question using that method, check out the video below.
You also want to be aware of Deltas corporate values. You want to answer the behavioral questions on HireVue through the lens of those values. This will make the hiring managers life very easy as they are looking for those values in every person they evaluate.
You can find Deltas corporate values on its website. Also take a look at their website to familiarize yourself with Deltas history and corporate goals, because knowledge of those can be extremely helpful in an interview.
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How Would You Clean An Airplane Cockpit
I would use a lint-free cloth and isopropyl alcohol to wipe the airplane cockpit. I would begin by wiping the screen without letting the liquid run down the screen. I will then leave the screen for 30 seconds to allow the moisture to evaporate. Then clean the screen with an avionics screen cleaner such as cloth. I would follow the same process to wipe bezels and knobs. I would then clean other parts such as flight controls, and power quadrants with a solution of 10% Clorox in water.
What Is The Biggest Challenge You Foresee In This Job
The biggest challenge that I foresee in this job is maintaining a healthy lifestyle. It is easy to lose the sense of balance in sleep patterns and diet hence resulting in an unhealthy lifestyle. Additionally, radiation from flying might cause health issues such as skin cancer to those who fly a lot.
Deltas Interview Questions & Tips
Delta may put applicants through multiple rounds of interviews if you pass the first two stages of the recruitment process. This company deals with high numbers of applicants and is selective about who it interviews.
You will be asked situational questions, motivational questions, and for some jobs, you will be asked technical questions to be sure that you have the appropriate knowledge to work for Delta.
Some interview questions you may be asked are:
- Tell us about a time when you had to lead a team.
- In your professional or educational experiences, what has been your biggest mistake and how did you react to it?
- How would you handle having to take directions from a manager who you often disagree with?
- How would you handle a problem with a coworker?
- How do you think we could improve our customer experience?
- Describe a time when you were in a high-stress environment. How did you manage the stress?
How Would You Respond To A Customer Who Was Refusing To Follow Rules And Regulations On A Flight
Your goal here is to show that you can stay calm, avoid confrontation, but stand your ground and explain to the passenger what needs to be done and why
Show that you follow procedures and would stick to the steps recommended by the airline, too .
You can also ask them a question about this, like, By the way what type of training does your airline provide to help prepare flight attendants for this type of situation?
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Demonstrate A Time That You Went Beyond For Passengers
One time when I was serving meals to passengers, one of them requested a meal that I later realized he was having difficulties eating. However, he pretended that everything was fine but I could tell that he was uncomfortable. I decided to reach out to him in a very wise way. I asked him whether he liked the food and he said yes. I told him that I like that meal too but when served with chili sources and some greens. I asked him to try it with chili sources and greens too which he agreed. When I added them to his meal, I could tell that he really enjoyed it. When I was collecting the dishes, he thanked me and disclosed that in the beginning, it was hard for him to eat but eventually he was happy with the meal.
Q 2 According To You What Is Your Future With Delta Airlines
Ans: If you join delta, you will be offered long-term career opportunities with the airline. In due course of time, you need to identify new skillsets and training programs that will provide you suitable career growth opportunities in the next 5 years. During the interview process, try and build a hypothetical career plan which allows you to convince your interviewer that you are a stable candidate and looking for a long term career with delta airline.
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Describe A Time You Failed In This Role And The Lesson You Learned
During my last role as a flight attendant, I was always receiving duty calls. At home, I hardly had enough time to relax. I would be called sometimes at 5 a.m and 4 a.m at other times. So, one early morning I didnt hear any of the calls. My boss always knew that I would never fail to show up, but that morning I didnt show up on time. I reported two hours after the last call. By that time, my flight was already at another destination. From that time going forward, I made sure to know my next days reporting time before leaving the office. That helped me to set my alarm and reminders just to ensure that I woke up on time.
There Are Many Inspections Performed Before A Plane Can Take Off Take Me Through How You Perform Cabin Inspection
I first ensure that I have an airworthiness certificate, registration certificate, operating handbook, weight, and balance data. I then go ahead to remove the control wheel lock to ensure that the ignition switch is off and that the keys are not in the ignition. I then switch on the master switch. Next, I check the fuel quantity. Once, I get done inspecting the fuel tanks, I lower the flaps and master switch off. Finally, I ensure that the valve is on. From here I head to conduct the exterior and other inspections.
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Delta Hiring Process And Requirements
All of Delta Airline’s career opportunities require employees to be at least 18 years old, possess a high school diploma or GED equivalent, and be authorized to work in the U.S. If you meet the aforementioned criteria, you may apply for a Delta job, but be sure to read about the intensive Delta hiring process.
What Is Hirevue How Does It Work
When you hear someone say video interview, you probably think of a Skype interview. However, HireVue is quite different.
For starters, you’re not actually interviewing with a real human. Instead, HireVue sends you a series of interview questions you’ll answer via video on your laptop, tablet, or smartphone. You’ll have 30 seconds to prepare, then a set time of 90 seconds to three minutes to record and submit your answer
HireVue then transcribes your answers and issues you a score, which is used to rank you among the other applicants. Now, don’t be fooled HireVue scores more than the words you say. It also analyzes your facial expressions, eye contact and movements, voice inflection, and a number of other data points from the video.
With this tech advancement, companies are using Hirevue to replace initial phone screens and even first-round live interviews. HireVue seems to be a popular hiring tool with big banks and accounting firms, including J.P. Morgan, Goldman Sachs, Morgan Stanley, and Deloitte. The HireVue website even states Urban Outfitters, Singapore Airlines, and Intel as clients, among hundreds of other companies.
However, not everyone is on board with this new hiring tool. Some argue the technology is superficial and deceptive that it’s not giving qualified candidates a chance if, for example, they speak with little inflection. However, proponents argue HireVue strips gender, age, race, and other biases from the interviewing process.
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