Describe A Time You Took Pride In Your Work
This question gives you time to provide a positive memory of your time with the company. No matter your reason for exiting your job, you can always draw an example of a time you worked hard and took pride in the company or the role.
Example: There were many times I was proud of my work here. One instance was when working on a project that took longer than we were expecting. However, my dedication was crucial in contributing to the completion of the project, ultimately impressing the client. I took pride in being a member of a strong team that was committed to serving the client’s needs.
The Ultimate Guide For Conducting Effective Exit Interviews
In this ultimate guide for conducting exit interviews, you will discover the key exit interview questions and learn the best practices for conducting employee exit interviews. Conducting exit interviews will help you reduce future turnover, improve your company culture and attract top candidates.
Why Are They Done Why Are They Important To Hr
An exit interview is an opportunity for employers to better understand what they are doing right and identify areas for improvement.
In theory, employers hope to increase productivity and decrease turnover by surveying employees as they sever their relationship with the organization.
Exit interviews are also an important way for Human Resources to get a sense of why employees are leaving for other positions. In practice, Human Resources may be less than interested in organizational improvement. After all, it would require a lot of paperwork.
An exit interview can be a good time for constructive, positive criticism. It is important, however, to pay close attention to how youre being received. Better to leave any criticism at the door if it will cost you good will and potentially harm your reputation.
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Reasons Why Exit Interviews Are Important
Weve compiled a list of 10 reasons highlighting the importance of exit interviews to help your organization get the data and insights needed to create a more positive work environment and to protect your organization from risk.
No matter the size of your company, exit interviews provide an opportunity for an employee to discuss the workplace environment, concerns about misconduct, or issues within management.
Learn how employees feel about how management teams handle issues in the workplace and what bearing that has on whether they stay or leave the organization.
What Did You Dislike About Your Job What Would You Change About Your Job
This is your opportunity to truly dig into what prompted the person to leave as it pertains to their role. Employees will likely skirt around the true reason here or they may launch into an anecdote. Either way, listen carefully, and remember that this is only one employees experience. Only when you see repeated patterns do you need to take action, which is why its important to ask the same questions every time.
What to Look For
Search for answers that allude to the people in the team, because as the old saying goes, people dont quit companies they quit managers. If they dont directly mention a person, listen for emotional words that show how the employee felt working in that team, which would show how the team operates under its manager.
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Keep The Interview Consistent Objective And Simple
Exit interviews should be conducted by a member of the People Operations Team or another HR leader. If these roles dont exist in your organization, try using a manager/director from another department. Since a significant number of employees leave because of their relationship with their direct manager, asking managers to conduct exit interviews with their direct reports can create an awkward and potentially inaccurate exit interview. Having someone who wasnt directly involved in the employees day-to-day work life conduct the exit interview will ensure a somewhat objective stance for both parties.
Now for the interview: Keep it short and simple, with just a handful of questions. Interviewers should touch on highlights, lowlights, and recommendations for the future. You can also just let people talk about their experience with the company if they want to. Because the meeting is scheduled for 20 minutes, you know that it wont go too long, and there will usually be a nugget of information that you can learn from. You can then opt to take feedback to the entire leadership team if you have a month with multiple exits or simply present it to the team manager if theres only one exit that month.
How Would You Create An Environment Of Collaboration On Your Team
Knowing how to motivate team members and make them feel like they can surface any questions and concerns is often central to a projectâs success.
How to answer: In this situation, it can be helpful to point to an example of when you were able to foster good communication in your team. Think about any processes or methods you rely on to get people feeling like they are working toward a common goal. This might include simple methods like incorporating ice breakers in kickoff meetings, or building in communication structures within a project.
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Did You Receive Feedback To Help You Improve
No one wants to feel like theyre stuck in a rut, especially at work. So if an employee feels stagnant, its vital that you know about it sooner rather than later.
When youve identified a floundering employee, the best way to inspire them to greatness again is by providing constructive feedback to help them improve. Maybe they need to focus on a different aspect of the job or go back to basics to perfect their skills.
Whatever the solution, managers should be ready and willing to provide guidance to help employees get better at their jobs. If an outgoing employee didnt receive that guidance, you have some changes to make.
Ask The Employee To Complete A Written Survey
Consider asking the exiting employee to complete a written survey before your meeting. This will provide them with the opportunity to think about their responses in advance. You may find that the employee is actually more open in a written survey because they feel more comfortable. Plus, when you are able to read their thoughts prior to your meeting, you can develop questions that guide the conversation.
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Would You Consider Returning To The Company Under What Circumstances
Its a type of follow-up question to learn more about the reasons leading to the employees decision. Ask them in the exit survey whether they would like to return to the company in a former position . If so, on what conditions? Is it about job satisfaction? Team collaboration? Co-worker attitude? Better company culture? Irreversible career change? Money? Gather actionable insights from departing employees to improve retention in your company.
Key Themes To Measure In An Exit Interview
Every organisation will have its own interview questions when it comes to finding out why employees leave, and you will be able to tailor your exit surveys to reflect this.
There are several standard themes youll want to understand:
- Reasons for leaving
- Feedback about the role, manager, team, pay and conditions, working environment, development opportunities
- Feedback about the organisations culture as a whole
- Whether your ex-employee would still promote your organisation to others
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Ask Questions And Pay Close Attention In An Exit Interview
You will want to listen carefully to what you are told in an exit interview and make sure that you ask a lot of questions. This will help ensure that you are hearing what the employee is saying and what he or she is not saying, which are both important. It is easy to make a leap of faith and assume that you understand what the employee is describing, but the employee’s words may not accurately convey the employee’s true feelings.
During an exit interview, being attuned to the employee’s subtle differences in meaning is crucial to the usefulness of the information you receive. It’s also best to write down what the employee says because you don’t want to trust your memory. When you write down the responses that your exiting employee provides, the person receives the message that you care about the information that he or she is providing. This, in turn, may allow you to collect more information and feedback than you otherwise may have received.
How To Answer Exit Interview Questions
But have you wondered about an exit interview? And what are exit interview questions and how do you answer them?
Dont worry, we have you covered.
In this blog, we will talk about everything regarding exit interview questions and also provide interview tips.
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Your Top Recommendations For Improvement
Identify the top one or two areas for improvement within the organization. These may also be the factors that would have kept you from leaving . These recommendations may include things like more flexible work options, more competitive compensation , a culture that is more welcoming of dissenting views, better upward feedback mechanisms, and so on.
Taking the time to share the information above can help focus the organizations improvement efforts. Good leaders make things better for others, and the exit interview is a small, but important, way to contribute to this aim.
- Rebecca Zucker is an executive coach and a founding Partner at Next Step Partners, a boutique leadership development firm. Her clients include Amazon, Clorox, Morrison Foerster, the James Irvine Foundation, Skoll Foundation, and high-growth technology companies like DocuSign and Dropbox. You can follow her on Twitter: .
Why Are Exit Interviews Important
According to a study conducted by The Society for Human Resource Management , on average it costs a company between six to nine months of an employee’s salary to locate and train a replacement for them. So if the employee who’s leaving makes 60K, that can work out to anywhere between 30K and 45K in recruiting and training costs.
Undoubtedly, a high turnover rate can hurt your company financially. Additionally, a high turnover rate can lead to less productive teams, and lower employee morale overall.
Luckily, you can reduce turnover rate by using the feedback you get from exit interviews. Many employees who are leaving can help you determine areas for improvement and provide valuable feedback. Additionally, it can be helpful to identify consistent patterns of discontent to figure out larger organizational issues.
For instance, let’s say you hire a new marketing director, and a year later, you see a severe increase in turnover rates. Out of 15 employees, only seven from the prior year remain. Undoubtedly, this change impacts your team’s productivity and morale, and leave you nervous about the future of your department.
So how do you figure out what’s going wrong, or how your marketing director can improve their performance to ensure higher job satisfaction for their team?
The answer is conducting an exit interview for every person whos leaving. Youll find out what your marketing director is doing wrong and help them improve in their leadership role.
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How To Have Useful Exit Interviews
One thing is certain in today’s competitive IT hiring environment: Some of your employees will leave. While you never want to lose team members, conducting an exit interview with a departing IT pro can help you prevent further employee turnover.
A survey by Robert Half Technology shows two-thirds of CIOs interviewed are worried about staff retention over the next 12 months, and nearly three-quarters of technology executives said losing a highly skilled team member without notice would have a somewhat adverse impact on their business.
Benefit : Increase Employee Retention
People leave every day. Nevertheless, it is always a shock when it happens.With an employee’s decision to leave for the greener pastures comes the normal grief of finding a suitable replacement while considering the day-to-day impact that an exiting employee will have on the team.
Do you know that the reasons behind departing employees are continually changing? Do you have any data to back up the reasons for the high employee turnover? Is it the job description? Or is the low salary the real dealbreaker?
These are only a couple of the problems that an exit face-to-face interview will help you with.
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Create A Targeted Employee Retention Program
The first is accurately measuring your turnover rate so you have a good understanding of where you stand compared to industry benchmarks.
Then develop an employee compensation strategy based on the value of each employee. Make sure you are rewarding the right employees to build loyalty. Offering stock options can be an effective way to do this, or simply providing extra benefits like discounts and tickets when the employee exceeds expectations.
A third, and arguably the most important component, is the working environment.
Although compensation is a factor, ultimately, people stay in jobs they enjoy. You should, therefore, make sure that your work environment attracts, retains and nourishes great people. Casual dress codes or free lunches, snacks and gym memberships are great perks that dont cost much.Christina Pavlou, How to Create an Employee Retention Program
Also, consider employees work-life balance. Listen to employees needs and offer flexible work schedules to ensure they are not being overworked.
Other components of an employee retention program include relationship with managers, personal development, and recognition. You can read more about them here.
What To Say In An Exit Interview
Good leaders make things better for others, and the exit interview is a small, but important, way to contribute to this aim. What should you include in your feedback? The author offers six suggestions: 1) Your reason for leaving 2) How well your job was structured and if you had the appropriate tools to succeed 3) If you had opportunities to learn and grow 4) How you feel about your manager and other leaders 5) What you liked most about your job and the company and 6) Your top recommendations for improvement.
Given that most people will hold multiple jobs over the course of their professional lives, you may have the opportunity to participate in an exit interview at one or more points during your career. While not all organizations conduct exit interviews, if you do have the opportunity to participate in one, it is a chance to provide helpful feedback to the organization, so that it can learn and continuously improve for current and future employees.
Whether you are leaving to pursue a new opportunity, escape a toxic leader or environment, seek better work-life balance, make a career change, or all of the above, you dont want to make the exit interview an emotional venting session. Be calm and constructive, sticking to the facts while being both open and direct in your responses. Youll want to include the following information in your feedback.
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What Criteria Did You Use When Seeking A New Employer
The way you answer this exit interview question gives your current employer insights into why you’re choosing to work at a new company. Share the reasons you left the role and what appealed to you about your new position. For example, you may be interested in working for a smaller organization, or an office closer to your house. You can also discuss your salary expectations and other variables that factored into your decision.
Example: My new employer provides additional training opportunities to help me advance my career. The smaller team structure allows me to work more closely with experienced managers and learn from them in a way I couldn’t in my role with this company.I see more opportunities for promotions in my new position.
Should You Use The Same Questions Every Time
Definitely. By using the same questionnaire in all of your interviews, you can systematically evaluate and analyze the results. That is why it helps to be thoroughly prepared beforehand.
If the same criticisms, based on the same questions, come up repeatedly, that would serve as an immediate signal that something is wrong. In addition to that, it helps to check to see if any of the initiatives you have taken are then reflected in feedback from future ex-employees.
In general, ensuring the consistency of these processes means having an effective offboarding process, more generally. That is why an HR software, like Personio, is so important, as it can help:
- Store questionnaires.
- Keep a record of findings.
- Make sure that every step is carried out, every time.
Learn more about Personio, and our all-in-one HR software solution, by .
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