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Franchise Interview Questions And Answers

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Chick-fil-A Interview Questions and ANSWERS! (How to PASS a Chick-fil-A Job Interview!)

    How to Answer

    You will come across dissatisfied customers from time to time – no matter how hard you try to please. You can’t please everyone! Talk to the interviewer about your ability to handle customers when their expectations are not met. Be positive in your answer, so that the interviewer feels that your desire is always to please the guest as much as you are able to.

    Written by James McMechan on July 26th, 2021

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Behavioral

Why Is Effective Communication Important

Many roles require you to communicate with team members or clients. This interview question gives you the opportunity to show you’re an effective communicator. Explain that communication is an essential part of teamwork and collaboration.

Example:”Effective communication is important because it helps teams collaborate with one another. With communication, everyone can have a mutual understanding of their expectations and roles within a project. By regularly communicating with one another, the team can ensure they’re on task and able to deliver on time.”

How Well Do You Work In A Fast

Multitaskers and highly organized people are often the ones that thrive in fast-paced situations. Do not forget to bring along some examples of arranging your work and multitask when you need to attend to several customers.

So what should your answer sound like?

You should let them know that you can think on your feet, which is one of the reasons you work in a fast-paced working environment. You should go ahead and highlight relevant experiences hereit could be anything, a situation, action, a task, or maybe a result. Put extra emphasis on how well you performed in a fast-paced environment.

Your flexibility and versatility are important in these working environments because the hiring manager wants to know whether youll be available to juggle different tasks or not. What if one of the team members is not there or cannot perform that specific task that needs to be done as soon as possible.

Also Check: How To Do Better In Interviews

Why Are You Interested In This Position

Interviewers typically want to be sure that you applied for this job because youre genuinely interested in it. Avoid voicing concerns about your current position or companynegative comments about your employer are often interpreted as unprofessional. A good answer will positively frame your transition and communicate your desire to grow in the role youre interviewing for.

Research the role and company ahead of time to understand how it relates to your background. Ask yourself questions, such as How will this position help me advance in my career? or How does the position align with my future goals? and What makes me a good fit for this company or role?

Example answer:While I highly valued my time at my previous company, there are no longer opportunities for growth that align with my career goals. This position fits perfectly with my skill set and how Im looking to grow in my career. Im also looking for a position at a company like yours that supports underserved communities, which is a personal passion of mine.

Read more: Interview Question: “Why Are You Interested in This Position?”

Question: Will I Get Help From The Franchisor To Run My Franchise

Solved: Focus Groups Use Which Of The Following Methods? A...

Answer: The whole point of running a franchise is that you have the freedom of being a business owner combined with the support of an experienced franchisor. The founder of the business will want to make sure their franchisees are in the best possible position to maintain profitability. This means theyll usually provide all franchisees with a good amount of training and support.

But remember, youll still be responsible for operating your franchise unit. So, its vital you have the core characteristics of a successful entrepreneur business acumen, determination and leadership skills.

As Dave Thomas, founder of the US fast-food giant Wendys, said:

“What do you need to start a business? Three simple things: know your product better than anyone, know your customer, and have a burning desire to succeed.”

When youre choosing between franchise opportunities and compiling your questions to ask a franchisor, make sure you bring up training and support. As a general rule, the higher the franchise fee, the more exhaustive the induction programme is. So with a few exceptions youll get what you pay for when it comes to extra guidance.

Also Check: How To Impress In An Interview

This Position Requires You To Lift Boxes Up To 50 Pounds Are You Physically Capable Of This Task

    How to Answer

    Many jobs require some intermediate to heavy lifting. At 7-eleven there will be new stock coming in all the time–some light and some heavy. Assure the interviewer that you are physically capable of assisting with the receiving of stock. If you do have limitations, this is the time to disclose them. You do not need to get overly personal with health issues, but you do need to be upfront and honest. Focus on what you CAN do versus what you cannot.

    Written by Amy Hagan on July 26th, 2021

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Operational

Best Practices For Interviewers

Besides asking unique, nonjob-related questions, there are a handful of best practices interviewers in any industry should follow. Here are a few tips for a successful interview:

  • Come prepared by prepping interview questions and making the interview space welcoming to the candidate.
  • Be sure youre staying engaged with the candidate through active listening and eye contact.
  • Help candidates shine by seeking clarity in their answers and asking follow up questions.
  • At the end of the interview, ask for feedback from interviewees.

Get more tips for finding and onboarding the best candidates for your business in our guide to hiring quickly.

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Read Also: How To Prepare For Front End Developer Interview

As A Franchise Manager What Is Your Management Style

Answer tips:

Try to avoid labels.

Some of the more common labels, like progressive, consultative, persuasive, can have several meanings or descriptions depending on which management guru you listen to.

The situational style is safe, because it says you will manage according to the situation, instead of one size fits all.

Answer samples

In my experience delegating responsibility and authority is crucial. A team needs to be able to develop and grow as individuals and a whole, not be held back by low expectations or ego.

I believe in building a team. Each member of the team should be clear on their role, know where they fit in and feel as though they can depend on one another. I also believe in real-time feedback. If you do something wrong you should know it immediately. Regardless of right or wrong, the further removed feedback is in time, the less effective it is.

What Would You Say Is Your Greatest Strength

Interview Questions and Answers! (How to PASS a JOB INTERVIEW!)

Here you could mention some traits that can convince the hiring manager that youre a purpose-driven individual willing to work in a high-stress environment.

When the interviewer asks, your answer should sound something like this:

Think of a trait that helped you during a difficult time or when you had to work your way out of a challenging situation. It could be anything. For example, you could talk about how flexible you are it could be with timings, skillset, adaptability, anything! Just make sure youve identified a strength relevant to the job youre applying for.

This will help the hiring manager understand what you are like and how you, as an individual, can be an asset to their franchise.

Also Check: How To Best Prepare For A Job Interview

Why Do You Want To Work Here

Interviewers often ask this question to determine whether or not you took the time to research the company and think critically about whether youre a good fit. The best way to prepare for this question is to do your homework and learn about the products, services, mission, history and culture of this workplace. In your answer, mention the aspects of the company that appeals to you and aligns with your values and career goals.

Example answer:The companys mission to help college grads pay off their student loan debt resonates with me. Ive been in student loan debt myself and would love the opportunity to work with a company thats making a difference. Finding a company with a positive work environment and values that align with my own has remained a priority throughout my job search and this company ranks at the top of the list.

Read more: Interview Question: Why Do You Want to Work Here?

What Makes You A Good Fit For This Company

Just like people, companies and brands come with their own collection of values and beliefs. When people join companies that share their values and beliefs, the working relationship is strengthened. Its easiest for franchisees to sell potential customers on the value of their business when they support it completely.

Also Check: How Many Questions To Ask In An Interview

What Do You Know About 7

    How to Answer

    This is the interviewers check to ensure that you’ve done your homework. At the interview, you should be able to rattle off a few things about the company that you’ve learned from the job posting, visiting a store, checking out their social media channels, and/or speaking with current or former employees of the company. Arriving to the interview prepared with an answer for his question demonstrates a genuine interest in the job and the company that the interviewer will favor.

    Written by James McMechan on July 26th, 2021

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Operational

What Kinds Of Support Do You Offer Franchisees

Where do you see yourself in 5 years?

It is the duty of franchisors to offer support in the form of training and mentorship to their franchisees. The level of support offered can vary widely, from written materials only to hands-on personnel and even financial support at times in the form of incentives or assistance. Franchisors want to ensure that their franchises succeed, so the more support they can offer, the better.

Also Check: What Are The Basic Questions Asked In Hr Interview

Get A Feel For The Franchise

Talking to franchisees can also give you something you won’t get anywhere else: a feeling for what it’s like to run this business day to day. Thinking solely in economic terms is a mistake if you end up with a franchise that doesn’t suit your lifestyle or self-image. When you envision running a restaurant franchise, for instance, you may be thinking of all the money you’re going to make. Talking to franchisees can bring you back to reality–which is a lot more likely to involve manning a fry station, disciplining teenage employees and working late hours than cruising around in your Ferrari.

Many franchisees and franchising experts say there’s no better way to cap off your research than by spending time in a franchise location to see what your life will be like if you buy. Buyers should spend at least one week working in a unit. This is the best way for the franchisor and franchisee to evaluate each other. Offer to work for free. If the franchisor doesn’t want you to, you should be skeptical about the investment.

When all your research is completed, the choice between two equally sound franchises often comes down to your gut instinct. That’s why talking to franchisees and visiting locations is so important in the selection process.

The Small Business Encyclopedia, Start Your Own Business, Entrepreneur magazine and Entrepreneur‘s StartUps magazine.

Continue on to the next section of our Franchise How-To > > Finance Your Franchise

How Do You Stay Organized

This question helps hiring managers learn about any processes or tools you use to stay organized. In your answer, give them an overview of what strategies help you keep your work in order. Whether it be a digital planner or sticky notes, show your process works.

Example:”My digital planner helps me stay organized. Each morning, I look through my planner, updating it based on my priorities for the day. It has all kinds of helpful features, such as event reminders and color-coding. I can also sync my work calendars to it, helping me stay organized wherever I am.”

Read Also: Technology Project Manager Interview Questions

Why Are You Interested In This Type Of Franchise

With so many brands and companies franchising, its vital to understand why an interviewee is pursuing a specific company yours. Passion for the brand and industry should be a key component in the prospective franchisees rationale. If an interviewee is excited about the industry, they likely will be better equipped to excite other people. A franchisees success can be tied to that individuals passion for the business.

Our Stores Are Open Nearly 24/7 Are There Any Limitations To The Hours You Might Be Available To Work Including Weekends Split Shifts And Holidays

Top 5 7-Eleven Interview Questions and Answers

    How to Answer

    The interviewer would like to know if there are restrictions on your availability. If your schedule is wide open, that is great, but, most people do have some conflicts in their schedule. Discuss your availability openly with the hiring manager.

    Written by Audra Kresinske on July 26th, 2021

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Technical

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What Are Your Goals For The Future

Hiring managers often ask about your future goals to determine whether or not youre looking to stay with the company long-term. Additionally, this question is used to gauge your ambition, expectations for your career and ability to plan ahead. The best way to handle this question is to examine your current career trajectory and how this role helps you reach your long-term goals.

Example answer:I would like to continue developing my marketing expertise over the next several years. One of the reasons Im interested in working for a fast-growing startup company is that Ill have the ability to wear many hats and collaborate with many different departments. I believe this experience will serve me well in achieving my ultimate goal of someday leading a marketing department.

Read more: Interview Question: What Are Your Future Goals?

Be Aware Of Potential Challenges

Do your homework. Be sure to thoroughly research the industry youre interested in and have a good understanding of challenges that could lie ahead. A potential franchisor will also want insight into how you would deal with difficult situations, whether its an internal staffing issue or industry shift that could affect the franchise network as a whole.

Most established franchisors have contingency plans for large shifts in business but are interested in your take on how you would pivot your own strategy if you bought a franchise. They wont fault you for not knowing specifics, but you should exhibit the ability to adapt. Franchisors are looking for candidates with a good understanding of the business and the industry to ensure their brand will be in good hands.

Recommended Reading: How To Answer It Interview Questions

What Got You Into This Career

Hiring managers might ask this question if they’re curious about your background. Learning about a candidate’s reason for getting into their career gives hiring managers more insight into their passions and personality. In your answer, give an overview of what inspired you to pursue your career. Try to reflect on some positive experiences as you were getting started.

Example:”Ever since I was a child, I have been interested in science. My dad used to buy me chemistry kits to play with because I had little interest in conventional toys. As I got older, I took advanced chemistry and biology classes in high school. It was an easy choice for me to major in chemistry when I got to college. As I explored the field, I knew research was the right career path for me.”

Related:21 Job Interview Tips: How To Make a Great Impression

Dont Be Afraid To Close The Deal

Subway Application Response For Franchise Application

Once the interview is over, the likelihood is both you and the interviewer have a good idea of where one another stand. As you stand up post interview and engage in a final handshake, be upfront. Confidence here can go a long way. If you believe you nailed the interview, be bold:Im going to be straight with you – I think that went really well and I think Id be a great asset here. Where do I stand as of now?. Alternatively, if you dont think it went wellyou probably have your answer already.

Recommended Reading: What Questions Should I Ask In A Job Interview

Chick Fil A Franchise Fee

Interviewer: Thats interesting. Theres 25 in Utah. So when you were originally thinking, okay, I gotta get out of this corporate job, I want to start a business, why would you go to Chick-fil-A?

Nick: Its a great question. So I had no interest in the restaurant business before this, to be honest. Chick-fil-A has a very unique franchise model as far as a lowits a low barrier of entry financially. So most franchises, youre spending half a million, a million, $3 million.

Interviewer: I mean, isnt $1 million to build a McDonalds, to buy a McDonalds?

Nick: Yeah, I think its a million to buy in, but then youve got to build the store, youve got to have theyou gotta furnish it.

Interviewer: Oh, its a million, plus

Nick: Yeah. I dont know exactly what McDonalds is, but with Chick-fil-A, its a very low barrier to entry financially. So that piqued my interest. But then also just seeing the values that Chick-fil-A has, closed on Sunday, really involved in the community, very big focus on leadership development as far as developing our team members, whether theyre team members that stay with us for the long term or developing them to be better members of our own community and they go elsewhere. A lot of those aspects really caught my interest, saying, wow, this is a pretty incredible company.

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