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It Support Engineer Interview Questions

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What Exactly Is The Windows Recovery Environment How Do You Gain Access To It

Senior Technical Support Engineer Interview Questions with Answer Examples

Windows RE is a recovery environment. It’s used to fix the most common causes of operating system failure. The Windows Recovery Environment is centred on the Windows Pre-installation Environment . Additional drivers, languages, Windows PE Optional Components, as well as other Troubleshooting and diagnostic tools, can all be simply added. Windows RE comes preinstalled in Windows 8.1, Windows 10, and Windows Server 2012 R2 installs by default.

Using either of the following steps, we may simply access the Windows RE features from the Boot Options menu:

  • Select Start, Power, Shift, and Restart, then press down the Shift key.
  • Choose Start, Settings, Update and Security, Recovery from the Start menu. Now, select Restart from the “Advanced startup” menu.
  • To accomplish this, open a command prompt and type shutdown /r /o.

What Would You Recommend I Do If My Printer Prints Images Are Of Poor Quality Or Leaves Extra Ink On The Paper

    How to Answer

    In addition to solving problems involving computer systems, operating systems, application software, and networks, you need to be familiar with the peripheral devices typically used in a business setting. These include various input and output devices, including mice, tablets, scanners, printers, projectors, and display systems. While it is impossible to know each of these systems intimately, you should generally know how they work, the problems they may encounter, and how to resolve these. As in any support role, you should also be able to quickly describe how you would research the information needed to resolve an issue you are not familiar with.

    Written by William Swansen on September 6th, 2021

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Operational

For An Average Call What Is Your Expected Period

For IT support, the solving of a problem in a prompt manner is important. The Problem-solving aspect to the satisfaction of the customer is another aspect of IT support engineers. Your answer should present that you focus on communication skills, technical aspects, problem-solving skills and also interested in customer satisfaction.

You can answer that the time handled depends on the level of the issue. You can mention that you have faced some issues and per call, it may take about 2 to 3 minutes.

Also Check: What To Say In A Phone Interview For A Job

Aws Cloud Support Engineer Interview Process

The AWS cloud support engineer interview process typically consists of four stages:

The Recruiter Screen

This is the initial round where recruiters will contact you after you apply for the position. The recruiter screen involves answering basic questions about your experience and skills.

The Online Assessment

This round primarily focuses on database and network questions. AWS cloud support engineer database interview questions in this round revolve around database management, cloud security, protocols, remote systems, and operating systems often featured in the online assessment.

The Technical Screen

This is predominantly a coding round where your ability to solve problems in core data structures and algorithms. Youâre typically asked to solve 1-2 coding problems in this round. Hiring managers in this round evaluate your approach to problem-solving and your ability to write optimal code. You can also expect one or two AWS cloud support engineer database interview questions in this round.

The In-Person Interview

The interview process ends with an in-person interview that consists of 3-4 rounds. Your knowledge of cloud systems, database concepts, network concepts, and cloud solution concepts is evaluated in the in-person interview. The in-person interview also has a behavioral round where youâre asked questions about workplace conduct, past projects, professional challenges, etc.

How Do You Monitor And Maintain Systems To Ensure Maximum Productivity

Sample Interview Questions For It Technical Support

    How to Answer

    Maintaining and monitoring systems is the key responsibility and duty of an IT engineer. Their job is to make sure that the systems and information technology resources are available to the business users and that they are functioning at their maximum productivity and performance levels. The interviewer seeks to understand the process you use to accomplish this, the tools you employ, and what, if any, downtime has occurred on the system you have managed in your past roles. Be prepared for follow-up questions which the interviewer will use to dig deeper into this topic. It is 100% certain that you will be asked this question during the interview as an IT engineer.

    Written by William Swansen on September 13th, 2021

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Why Did You Choose Technical Support As A Career

Suitable Answer: I decided to go into technical support because Ive been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks whove run into a problem.

What Is The Function Of Cache Memory

    How to Answer

    There are many individual components within a computer system. Being familiar with each of these, their function, and their interdependence is critical for this job. The interviewer will ask you several questions about the internal components of hardware, software features, the functions of applications, and other questions related to the IT technology infrastructure. Since each of these can be the root cause of failures or issues within the systems, you need to be familiar with them. It would be best to address how you would research each component using tech manuals, vendor sites, and online resources.

    Written by William Swansen on September 6th, 2021

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What Would You Do If Your Machine Was Constantly Booting Into Safe Mode There Are No Warnings Or Errors

After you’ve figured out your previous issues and rectified them, your computer should start up normally. It is possible, though, that your computer will become locked in Safe Mode. If your computer keeps rebooting in this manner and you want to exit Safe Mode, you’ll need to make adjustments to get it back to normal.

To begin, double-check the System Configuration tool. You can also perform the following actions:

  • Open the Command Prompt by pressing Windows + R.
  • To open the menu, type “msconfig” and press Enter.
  • Select the “Boot” tab from the drop-down menu.
  • If the “Safe boot” box is checked, uncheck it.
  • Turn on your PC.

If the box isn’t checked, you’ll have to go back to the original menu. Though you’re using Windows 7 or earlier, hit the F8 key as if you’re attempting to enter Safe Mode. Once the Advanced Boot Options menu appears, select the “Start Windows Normally” option with your arrow keys.

In Windows 8 and 10, go to the Shutdown option and do the aforementioned:

  • While clicking “Restart,” hold down the Shift key and select the Troubleshoot page.
  • Select Advanced Options and afterwards Startup Settings from the drop-down menu.
  • Start your computer again.

Although Windows will not start normally, it will display the Startup Settings page, where you can select the “back to your operating system” option. From there, your operating system will load normally.

If You Turn On A Computer And See The Error Message C: System32config File Missing Or Corrupt It Means The Boot Process Has Stopped What Is The Cause Of This How Would You Fix This

Ep 2: IT Support Associate & Engineer Interview

This error is known to happen in the event of the following factors:

The Windows registry has been corrupted: The Windows registry can be corrupted for a variety of causes, including virus attacks, power outages, disc write problems, and human errors while manually changing the registry.

Fixing â\WINDOWS\SYSTEM32\CONFIG\SYSTEM is missing or corruptâ on Windows:

Method 1: Restore corrupted registry with Easy Recovery Essentials

The built-in Automated Repair feature in Easy Recovery Essentials can naturally fix a variety of issues like these. EasyRE is currently compatible with Windows XP, Vista, 7, and 8, and can be downloaded and obtained on any computer system.

Method 2: Reboot your device into âLast Known Good Configurationâ

When a machine is restarted into the “Last Known Good Configuration” state, it uses a version of the Windows registry that was saved from the last time it booted correctly. All registry-related boot issues should be resolved if the last registry backup is accessible and in good form.

The following are the processes for returning a PC to its previous state:

  • Start the computer again.
  • Before proceeding, wait for the BIOS to complete POST .
  • Continue pressing F8 until you see a range of boot options.
  • From the drop-down box, choose “Last Known Good Configuration .”
  • After pressing Enter, wait for the machine to boot up.

Method 3: Check the disk file system with the CHKDSK utility

Method 4: Manually restore the registry

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What Exactly Is A Blue Screen Of Death

It is a message that appears on the computer’s screen following a system crash or a fatal system fault, such as:

  • Excessive processing and CPU use.
  • Installing flawed software.

The operating system can no longer function reliably. However, the error can be fixed by cleaning the RAM chip, and if it persists, check it on another machine to determine whether the problem is with RAM. Each fault on the Blue Screen of Death has a specific code. Simply copy it, look it up on Google, or talk to someone familiar with it.

New Course: Full Stack Development for Beginners

Do You Have Experience Creating Documentation

Systems engineers are often involved with technology projects as managers and consultants and develop documentation in these roles. They may assist in the development of requirements or planning documents at the start of a project or oversee the creation of end-user documents.

Tips:

  • Check the job description for any formats or documents the company needs candidates to be familiar with. If you lack the relevant experience, describe document formats that you have previously worked with.
  • Recall past experiences with technical documentation if any.
  • Show off your written or verbal communication skills.
  • Demonstrate your ability to collaborate and plan effectively.

Sample Answer:

“During my tenure with a software service company, I prepared project plan documents for clients on a regular basis. I collaborated with our sales and development teams. I use Microsoft Office for office work and G Suite for personal work.”

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Who Is A Desktop Support Engineer

Desktop support engineers are primarily IT professionals that address information technology -related problems for businesses or individuals. They are responsible for helping businesses and people with server or rack problems and installing, patching, updating, diagnosing and addressing security issues with this equipment. They may also help with server and security issues that affect organizations and in setting up and maintaining laptops.

Operational And Situational Questions

Interview for the Position of Remote Support Engineer
  • What are the main functions of BIAS?
  • How would you respond to a customer who claims their website is loading too slowly?
  • How would you access the Recovery Control in Windows?
  • Mention any help desk tools that facilitate client communication.
  • What do you find most intriguing about this position?
  • Are you familiar with ERP software?
  • What remote desktop tools have you used?
  • Walk me through the process of a successful customer problem resolution. When is your role complete?
  • Describe the procedure for installing antivirus software.
  • What kind of customers have you dealt with most?
  • Are you familiar with our products? What do you think are our most common customer queries?

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Most Popular Technical Support Interview Questions

Q #1) What do you understand about the role of a Technical Support Engineer?

Answer: The work of a technical support engineer is to maintain and monitor the computers and the networks of an organization. Sometimes, it also includes extending the same help to its customers.

A Technical Support worker is supposed to:

  • Install and configure the hardware, OS, and applications.
  • Maintain and monitor systems and networks.
  • Log in customers and employees queries.
  • Analyze and discover underlying issues.
  • Find and solve the faults related to both hardware and software.
  • Test the new technology and evaluate it.
  • Perform safety checks, etc.

Q #2) Are you aware of the latest Processors?

Answers: With this question, the interviewers are looking to test your technical expertise. You should be aware of the latest processors, and if asked, you should be able to talk about them in detail. You should also be able to tell the differences between them.

For Example, Intel Pentium Quad Core I3, I5, and I7 are the latest processors as of today. You will have to keep yourself updated as technology is evolving pretty fast.

Q #3) How do you troubleshoot an issue?

Answer: This question is meant to check your approach towards identifying a problem and finding its solution. Along with that, it will also help them understand your attitude towards problem-solving.

Q #4) Why are you interested in Technical Support?

Q #5) Do you know the difference between SDK and an API?

Answer:

Answer:

Answer:

Answer:

What Is The Job Profile Of A Desktop Support Engineer

Database administrators organize, store, and change data using specialized tools. Data administration could be a career path from desktop support. A second specialization option is to work as a system DBA, in charge of a database’s technical features, or as an application DBA, in charge of creating database support. A strong command of database languages like SQL and a bachelor’s degree, particularly in computer science or information technology, are prerequisites for beginning a career in this field. To enhance their resumes, most DBAs also hold numerous certifications from companies like Oracle.

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How Would You Deal With A Customer Who Complains About A Brand New Printer And System For Not Getting A Good Print Copy

If you have any technical support experience, you may have faced this type of problem. You can cope up with the client in the following way:

A Sample Answer: Sir, I will first ask the customer whether he has properly connected his system with the printer. Then, I would ask him to check the Device Driver. In most cases, if you install an incorrect Device Driver, the print copy would not be clear. If this not solves the client’s issue, I would diagnose some other cases or transfer this case further to my seniors.

Can You Describe The Specific Duties A Technical Support Engineer Performs

IT SUPPORT Interview Questions and ANSWERS! (How to PASS an IT Technical Support Job Interview!)

    How to Answer

    When an interviewer asks this type of question, they are interested in learning more about your background, experience, and knowledge for this job. They also want to make sure that your perception of the tasks you will be performing aligns with the organization’s. Make sure to research the organization and the processes and procedures to support and maintain its IT infrastructure. You can obtain this information from the job posting and their website and from speaking with current and former employees who perform this same job.

    Written by William Swansen on September 6th, 2021

    1st Answer Example

    “Based on my experience and the research I performed about this opportunity, a technical support engineer in your organization has a wide range of duties. These include:Installing and configuring systems including computer and networking hardware, scanners, printers, and the system software and applications they use. Performing regular maintenance to prevent downtime.Diagnosing system problems and resolving them.Upgrading and repairing computer systems and other IT equipment.Setting up user accounts for employees and helping them with their initial login.Maintaining a log of the organization’s software licenses and updating them when needed.Managing the inventory of spare equipment, supplies, replacement parts, and other IT items.”

    Written by William Swansen on September 6th, 2021

General

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Q4 Lights On A Modem / Lan Card:

Ans: Generally, there are 04 lights. They indicate the following:1. Power Light: Shows if the device is getting Power Supply or not.2. Link Light: Indicates if the device is getting broadband/internet signals properly from the ISP3. Data Light: Indicates wether the internet is working or not.4. Connectivity Light: Indicates the Modem is connected to a PC or not.

Why Do You Want To Work With Us

The interviewer wants to know how much you know about the culture of the company and if you can identify with the vision and values of the organization. The best strategy for responding to this question is by being honest to your employer about what motivates you to the company.

Sample Answer

I have always wanted to work with this company. Over the last 3 years, I have been following the updates regarding the innovations your company has made. Your performance in software development creates in me a desire to want to become part of you. Your missions and values also relate to my vision. I believe that your company will provide me with enough challenges that will help me grow in this career.

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It Support Engineer Interview Questions

IT support engineers, also known as technical support engineers, provide first-hand technical support for clients experiencing IT issues. They work on-site or via remote systems to solve hardware, software, and networking issues.

When interviewing IT support engineers, the ideal candidate will have expert knowledge of modern hardware and software systems, good interpersonal skills, and the ability to troubleshoot complex systems. Be wary of candidates who exhibit poor communication or interpersonal skills, and those who cannot work independently on projects.

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Do You Enjoy Learning About New Technology And How Do You Stay Current With Developing Trends In This Industry

Network Engineer Interview Questions

    How to Answer

    The information technology industry is fast-moving, constantly evolving, and ever-changing. New technologies are developed on almost a daily basis, and keeping up with these can be daunting. To be a successful IT engineer, you have to learn about these new developments to have a specific plan to keep up with them. The interviewer wants to make sure that you are current with contemporary technology and maintain your currency once hired. Be prepared to describe how you do this and some of the resources and tools to accomplish this task.

    Written by William Swansen on September 13th, 2021

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