Which Leadership Skills Are Essential For Sales Managers
Some of the critical leadership sub-skills that sales managers should have include task and authority delegation, planning and team member support, and providing guidance and feedback.
Can your applicants provide examples of how these leadership sub-skills have helped them lead previous sales teams to success?
What Have You Done To Promote Great Customer Service
Firstly, know what you think great customer service looks like. Look for situations and examples when you had an idea, a client, or customer call, where you personally went that extra mile.
Did you change a process or procedure? Or perhaps a staff member you mentored, coached or advised delivered a great customer service win or result for your team, brand or business.
Could You Elaborate On Your Leadership Experiences
The first and the most crucial team leader interview question you need to prepare for is this.
Recruiters ask questions about your leadership experiences to get an understanding of the situations you have dealt with, your strengths, weaknesses, and ability to handle a team.
To answer this, talk about your team size, the number of years you led them for, the relation you shared with your team both in and out of professional capacity, etc.
Here are some other things you can do:
In case this is your first attempt at becoming a team lead, and you lack leadership experiences, talk about experiences from school/college.
You can talk about any incident where identified an issue and resolved it.
It could be a school/college project you led, the time you were the president of your college’s dance society, or any experience you may have volunteered.
Recommended Reading: What Are The Basic Interview Questions
Common Interview Questions On Leadership
While every interview will be different depending on your job title and industry, here are some leadership questions you should expect to address during your next interview:
The most effective answers to these questions incorporate grounded examples of your leadership potential and skills that qualify you for the position. Use the to describe a situation where you exhibited quality leadership and identify the task you needed to complete. Outline the action you took to achieve results. This strategy can help you clearly show the interviewer how you put leadership into action.
Related: Leadership Skills at Work – Southwest Airlines Employee
Wondering how to lead a team? Victoria, a Scrum Master for Southwest Airlines, shares the leadership qualities that helped her get the job.
Lets take a look at each of the above questions in more detail with examples of how you might answer them.
What Skills Do You Find Most Useful As A Team Leader
This question allows interviewers to understand the skills that you may bring to a team leader position. There are several key skills that team leaders have, like leadership, communication, problem-solving and reliability. In your answer, provide one to two skills that you plan to use while leading your team, and explain why those skills are important.
Example:’As a team lead, I believe that communication and leadership are the most useful skills to possess. I find that team members often learn new skills, techniques and knowledge about their workplace from their team leader, so it’s important that I use excellent communication skills to provide clear information. I also plan to use effective leadership skills to set a positive example for my team. If I am arriving to work on time, finishing my tasks by the deadline and showing kindness to my colleagues, my team members may feel inspired to do the same.’
Read Also: How To Get Interviewed On The News
How Would You Approach Onboarding A New Team Member
This question can test your communication and leadership skills. When providing an answer, you can explain what you would do to make the new employee feel comfortable during their first weeks at the company or how you’d prepare other team members for the new hire.
Example:”For onboarding, I think one of the most important things to do is support the new employee and make them feel welcome at the company. I would reach out to them before their first day to greet them and make sure all organizational charts and onboarding documents are available to them.”
Behavioral Manager Interview Questions
Behavioral interview questions are used to learn more about your candidate’s work experience, their personality and how they will approach the management role. From their background and experience you’re seeing whether they’ll be a good fit for your organization, and have the attitude and approach you’re looking for.
You May Like: What Are Questions They Ask At A Job Interview
What Do You Do When Your Team Does Not Agree With Your Ideas
Coming up with ideas is not an easy task, and the entire process of brainstorming can be taxing, especially for team leaders.
This is such a common workplace scenario that situations like these have found their way into the list of top team leader interview questions.
Interviewers ask this question to make sense of what you would do if your team does not support your ideas.
After all, no company wants to hire someone who wants his word to be the final one.
So, answer to reflect an openness to criticism, ease of handling rejection, and the ability to consider the best possible option without any bias.
Can You Tell Me About A Time When You Demonstrated Leadership Capabilities On The Job
When it comes to quintessential leadership questions, this is definitely one of them. Its about as open-ended as possible and gives you the ability to discuss any example from your experience. There are no boundaries, so the options are near-endless.
This question allows the hiring manager to learn more about how youve put your leadership skills to work. It gives them a better indication of how you may be able to wield those abilities in the future since the question specifically focuses on a past work experience.
While I was working for my last employer, I was given a special project to oversee. Ensuring the project was a success was my responsibility, so I knew I had to step up. Along with coordinating the work of a diverse team, I set up weekly strategy meetings to keep everything on target. I delegated tasks, set the timeline, and followed up regularly to ensure everyone was achieving their goals. Additionally, I coached team members who fell behind, preventing small challenges from derailing the project. Ultimately, we finished on time, and every deliverable met or exceeded expectations.
Don’t Miss: How To Interview A Product Manager
What Are Leadership Interview Questions
You may encounter leadership questions in an interview dedicated to them, or as a handful of questions that arise during some part of your interview process. Even if youâre not applying for a role that requires leading or managing others, you may still be asked to answer questions about your leadership because, as we explained above, leadership is a skill set that can signal valuable traits.
Leadership interview questions tend to inquire about your experience working with a team, resolving conflicts, communicating with others, and motivating people to do their best. They can be an opportunity to share more about how you collaborate and work with others, make a positive impact, stay organized, meet deadlines, and use important transferable skills.
Teamwork Interview Questions And Best Answers
During your interview, expect to be asked about your affinity for teamwork and for examples of when you have worked on teams in the past. These questions may take the form of behavioral interview questions or situational interview questions .
Here are some of the most commonly-asked job interview questions about teamwork, along with some sample answers.
Read Also: How To Perform An Exit Interview
How Would You Describe Yourself As A Team Leader
This question works as a self-review for interviewers, making it a popular team leader interview question.
With this question, the interviewers try to understand the approach you follow to lead a team.
Discuss your team leader skills to give them a general idea. You can also talk about your relationship with your team and how it helps you in leading a team.
More Teamwork Interview Questions
You May Like: What Questions To Ask During A Phone Interview
Tips For Passing A Call Center Team Leader Interview
TIP #1 During your Call Center Team Leader interview, make sure you talk about the skills, qualities, and experience you have that are relevant to the job description and person specification. It is important to show determination, positivity, enthusiasm, and motivation within this role, and also your ability to take full responsibility for the performance of your team.
TIP #2 Prior to attending your Call Center Team Leader interview, we encourage you to think of previous situations you have been in where you have met challenging targets and also responded positively to stressful situations whilst at work. You will undoubtedly be asked questions that assess your ability to achieve both of these important areas within your role as Call Center Team Leader.
TIP #3 Think carefully how you will motivate your team, and also consider how you would deal with an underperforming member of staff quickly and resiliently. A Call Center is a fast-paced environment that requires strong leadership, and you will need to be able to prove you are up to the challenge of the role during the interview.
TIP #4 The best way to prepare for your Call Center Team Leader interview, is to practise answering all of the interview questions listed on this page. If you prepare answers for all 23 questions, we feel strongly you will PASS your interview! DONT FORGET the best candidates are the ones who provide solid, positive, evidence-based answers to the most challenging interview questions!
What’s Your Leadership Style
Different leadership styles suit different workplaces and work teams. The recruiter will ask you this question to access your leadership style. Your answer needs to outline the various leadership styles and then showcase the leadership style that best describes you. Provide proof of your personal leadership style in your answer.
Example: I believe I’m a transformational leader because I motivate my team to work hard and aim to align their passions with the company’s interests. I like to lead by example and inspire my team to reach both individual and team goals. In my previous role, I implemented a rewards and recognition program which really helped my team stay motivated during busy periods.
Putting It All Together
Ultimately, whether you are applying for a management role or an entry-level job, theres always a chance youll have to answer some leadership interview questions. Luckily, with the tips above, you can do so with confidence. Youre an exceptional candidate and, with the right preparation, you can make sure that the hiring manager knows exactly how much value you bring to the table.
What Is Your Favorite Part Of Being A Manager
Including this as one of your manager interview questions helps reveal the candidates knowledge of the position. Do their answers use common business and managerial terminology? Are they familiar with the nuances of managing a team?
Do their answers touch on why they want to work as in your business? Candidates responses can help you gain a better understanding of the person underneath the veneer they show at the interview.
You May Like: How To Get An Interview At Amazon
How Would You Resolve A Dispute Between Two Team Members
Heres a sample answer: I feel that a dispute can not only affect the individuals, but the overall team and the project as well. I listen to both sides of the argument and carefully consider their feedback before coming to a decision that would put the team in the best position for success. Id explain why we are choosing the solution to resolve the situation effectively.
How Will You Make Others Agree On A Single Point Of View
The applicant shall highlight his quality of being a great listener. He will listen to all the members of the team and will try his best to get them agreed on a single point of view.
Also, make them understand that if they will not work together then they will not be able to achieve the goals of the company.
Read Also: How To Prepare For A Screening Interview
Q5 How Would You Solve A Dispute Or Disagreement Between Two Team Members Under Your Control
TIP #1 Always look to resolve problems and disputes quickly.
TIP # 2 Show the panel you have the confidence and expertise to resolve disputes.
TIP #3 When resolving issues between team members, always get those involved to genuinely agree to the resolution.
First of all, I think it is important to get to the bottom of a dispute quickly. If you let a dispute or disagreement fester, or try and allow it to rectify itself naturally, you run the risk of it becoming a serious problem whereby it can affect the rest of the team. If there is a dispute or disagreement, I will first of all gather some facts to find out what the problem actually is. I will speak to each person involved individually to get clarity on the situation. Then, I will decide what my plan of action is to resolve the situation amicably and quickly. This would normally involve sitting down with both parties to discuss the situation in a calm manner with a view to resolving the issue. I would then, at the end of the meeting, get both team members to agree on the resolution and put it behind them for the benefit of the team.
Describe How You Set A Positive Example As A Team Leader
The goal is to assess a candidate’s ability to set a positive example for their teammates. What to look for in an answer:
- Sets clear goals
- Rewarding of hard work
“I believe that my actions as the team leader can directly influence my team, so I try to set the best example possible. I maintain an upbeat and positive attitude toward all clients, projects, and coworkers while showing enthusiasm for new tasks. Likewise, I follow company rules, ensuring I am at work on time and leave once I have finished all my work for the day.”
Why Should We Hire You As Team Leader
When this question shows up, you need to show the interviewer why you would be a good fit for the role they are looking for and the leadership skills you possess. Show traits that make you a good team leader such as multitasking, being a team player, being understanding and considerate, leading by example, etc.
What Aspects Would You Consider When Implementing Crm
The questions are mainly targeting your experience.
Tip #1: Provide two or three CRM aspects to consider
Tip #2: Briefly explain each aspect
- The CRM strategy: CRM is only valid when there is a clear picture to define why a company is using it and how it would improve the services provided to customers.
- CRM partner: The ideal CRM partner would contribute towards the profitability of the business. The most suitable solutions are flexible enough to be integrated into full capacity.
- Consider priority: Implementing a CRM solution effectively calls for the highest priority and return area.
Don’t Miss: How To Prepare For A Program Manager Interview
How Do You Handle Deadlines
One of the things the team leaders are responsible for is to communicate goals to the team and ensure that they are completed before the deadline.
Recruiters often ask this team leader interview questions to understand how you get the work done.
You can use this question to talk about your efficiency, organization, and time-management skills.
How you answer this question helps the interviewers assess if your working style suits their company and how good you are at handling the pressure of meeting deadlines.
To answer well,