Technical Questions For Interview It Support

What Is Ghost Imaging What Is It Used For

Top Basic Technical Help Desk Interview Questions and How to perform it

Ghost imaging is a software-driven backup technique that copies complex disc contents to another server in the form of a compressed file or a series of files known as an image. It can also restore a ghost image to its original state if necessary. It’s frequently used while reinstalling an operating system. Cloning is another term for ghost imaging.

The following are some of the applications of ghost imaging:

It’s utilised to make it possible to clone a system onto another or to swiftly recover a system.
It’s frequently used to quickly set up groups of Tablets, Notebooks, or Servers. It’s also utilised to move files from one computer or disc to another.

If A Customer Has An Issue With A Program How Would You Work With Them To Develop A Solution

A hiring manager may ask you this question to learn more about your technical abilities and your approach to problem-solving. Try to list the specific steps you would take to troubleshoot an issue for a customer in order to show that you’re familiar with the IT support process.

Example:”While I understand that every organization has their own set of IT support procedures, the first thing I usually do is listen to the customer’s concerns and ask clarifying questions to gather all the relevant information about the issue. Then I verify the issue myself and test out some quick fixes that commonly work. If this doesn’t solve the issue, I keep researching until I uncover the root cause of the problem. Once I’ve identified this, I review the company procedures for the specific problem to fix it. I also perform another round of tests to ensure the issue is resolved.”

What Is Processor Clock Rate

The speed at which the processor operates on data is defined as Processor Clock Rate. Every processor has its internal clock, which generates pulses at which instructions are executed and all components are synchronized. A fixed number of clock cycles are required by the CPU to execute instructions. A faster clock makes CPU operation faster. CPU, like any other sequential logic device, is a synchronous machine, because it operates on an asynchronous signal. The processor clock rate could be increased with the service of Computer support providers.

Describe Your Help Desk Work Experience So Far

The main thing you should consider when evaluating applicants answers to this question is: Does their experience align with the responsibilities of your open role?

Your applicant may have limited help desk work experience. In that case, look for applicants who are motivated to grow and have some transferable skills from other roles, so that they can confidently transition into your open role and learn the required skills.

What Challenges Do You Expect In This It Support Job Role

24 Technical Support Interview Questions & Answers

The answer determines if youre a person who looks for challenges and if you a perfect fit for the position. You can answer that you would make use of your skills and experience in the right manner in case you hired.

Also, answer that youre a person who boosted by challenges and can face challenges. You also can mention that you possess the skills and flexibility to handle any challenging chore.

It Support Interview Questions

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed’s data and insights to deliver useful tips to help guide your career journey.

Interviewing for an IT support role can be exciting, even if it causes anxiety. One way to ease the process is to prepare for your interview beforehand and know the answers to commonly asked IT support interview questions. This boosts your confidence, ensuring you answer questions correctly and increases your chances of getting hired. In this article, we discuss a range of essential IT support interview questions and provide five sample answers.

Throw A Zag Into Your Interviews

Boilerplate questions dont reflect the reality of support. They surprise no one, they wont surface an ability to thrive under pressure, and their limited framing begets limited answers. Thats no good, because youre searching for creativity work isnt a multiple choice test.

Instead, complement your must-ask questions, your zigs, with a few questions that “zag.”

Ask a question the candidate wont know the answer to. How do they respond? When theyre new, theyll face many questions in the queue that will leave them stumped.
Ask a question that has nothing to do with the product: Whos the most under-appreciated hero/heroine in any story? Why? Is their response charming, or does it fall flatter then an “N/A” reply in a written interview?
Get people to commit with one question and then dig deeper with a second

You can also zag by how you conduct interviews. I encourage managers to take potential support hires out for coffee. Observing how someone interacts with the outside world will speak volumes about their self-awareness and personal motivations.

A person who cant be bothered to say please and thanks is not a person who should be in the business of professionally making other people happy.

Don’t Miss: How To Interview For Amazon

Customer Service Interview Questions

How can you tell if that smart and eager customer service candidate will be an engaged and productive team member? Short of inventing a time machine, theres no guaranteed method, which makes your interview one of the most important tools you have to vet customer service and support candidates.

The right interview questions reveal useful information because they force interviewees to think on their feet and draw on their experiences. Seeing how they react speaks volumes about how they will handle real-life situations and will help you avoid wasting time and energy hiring the wrong person.

Tell Us About A Time You Werent Able To Solve An Issue What Did You Do

IT SUPPORT Interview Questions and ANSWERS! (How to PASS an IT Technical Support Job Interview!)

What theyâre really asking: How do you react in a difficult situation?

Start by describing the situation. What was supposed to be done, where did you run into a roadblock, and what did you do afterwards? Detail what you learned from the experience. This could be an opportunity to show your resourcefulness, or how you collaborated with other people.

Other forms this question might take:

Tell me how you navigated a stressful situation.
How do you address an issue you havenât seen before?

You May Like: What To Ask In A Second Interview

Why Are You Interested In This Role

Ever since my childhood, I had an interest in understanding complex machinery and systems along with mathematics. I am sure that I can be a beneficial resource when it comes to diagnostic testing and record keeping. I have good communication skills too which helps the team overall to work with me. I want to work in a company where I can run efficient systems for everyone to enjoy.

We Have A Slow Computer How Will You Fix It

Many computer technicians start to fix slow computers by fixing the registry of your system, and the trick to do it is with a registry cleaner. This is a type of software that has been designed to scan each set inside the registry and repair the ones which are causing your systems slow speed. By using one of these tools, you can make your computer run as fast as it did when it was new, and the good news is that they are very easy to use. All you have to download it and let it scan your PC.

Also Check: Java Sample Programs For Interview

How Does This Job Fit In With Your Plans For The Future

Once again, a fairly standard question. But it has a serious side to it, so dont be flippant with your answer. It is likely the company isnt looking for a journeyman employee. They will be looking for signs of stability from you. You can discuss how you hope to be able to grow in the job and within the framework of the company.

A good position to take is that you see yourself as a representative of the company. In that role, it places a lot of responsibility on your shoulders which is something you enjoy.

Asking Your Interviewer Questions

Sample Interview Questions And Answers For Technical Support ...

There will usually be some time at the end for you to ask the interviewer some questions of your own. Remember that an interview is also an opportunity for you to learn more about the role and the company too. Think about what youâd genuinely like to find out about to come up with a few questions.

If youâre stuck, ask about the companyâs work culture, or more specifics about the job that youâd like to clarify.

What Is Windows Recovery Environment How Can You Access It

Windows Recovery Environment or Windows RE is a recovery environment. It is used to repair common causes of unbootable operating systems. Windows Recovery Environment is based on Windows Pre-installation Environment . You can easily customize it with additional drivers, languages, Windows PE Optional Components, and other troubleshooting and diagnostic tools. By default, Windows RE is preloaded into the Windows 8.1, Windows 10, and Windows Server 2012 R2 installations.

We can easily access the Windows RE features through the Boot Options menu by using any of the following steps:

Select Start, Power, and then press and hold the Shift key and click the Restart
Select Start, Settings, Update and Security, Recovery. Now, go under the “Advanced startup” and click Restart now
Open the command prompt and run the Shutdown /r /o command to achieve this.

What Do Lights Indicate On A Modem / Lan Card

Generally, there are 04 lights on a Modem / LAN Card that indicates the following thing:

Power Light: The power light is used to show if the device is getting Power Supply or not.
Link Light: The link light is used to indicate if the device is getting broadband/internet signals properly from the ISP.
Data Light: The data light is used to indicate whether the internet is working or not.
Connectivity Light: The connectivity light indicates that the Modem is connected to a PC or not.

Also Check: How To Prepare For Apple Interview

What Lights Are Common To Most Modems And What Do Each One Of Them Indicate

How to Answer

This is a very basic technical question that every IT support specialist should be able to answer. The complexity of the questions asked during an interview will depend on the level of IT support you are expected to provide in this role. This type of question would qualify as an entry-level inquiry. If you are interviewing for more complex roles, you may be presented with scenarios involving complex issues that are difficult to diagnose and resolve. The best way to prepare for an interview is to review your knowledge, the issues you are likely to encounter, the terms and processes involved with this job, and any other information you may be asked about during the interview. Practicing these types of questions also helps you be prepared and remain calm during the interview.

Written by William Swansen on November 4th, 2020

Answer Examples Have Been Hidden

Please upgrade to view

Questions About Experience For A First Line Agent

TECHNICAL SUPPORT Interview Questions & Answers! (How to PASS a Technical Support Job interview!)

Although you can get a first line support job with little experience, first-hand knowledge of what the job entails is advantageous, especially during an interview. Employers understand how vital experience is to roles involving daily interaction with people. The position usually becomes easier with experience, which can benefit your new employers. In many cases, questions such as these follow the general ones:

How do you conclude a call with a chatty customer?

Would you prefer to attend to a chronic complainer or a customer struggling to understand basic concepts?

How would you rate your computer software and hardware intelligence skills?

Do you have any experience with setting up a workstation?

What were the crucial skills you learned at your former place of employment?

How would you respond to a customer when you don’t have an answer to their questions?

Tell me about a time when you attended to a customer with advanced IT knowledge.

Has a customer ever threatened you and how did you handle it?

Have you ever made a significant error and how did you correct it?

Which operating systems have you worked with and which do you prefer?

Recommended Reading: How Can I Watch Harry And Meghan Interview

What Exactly Is The Windows Recovery Environment How Do You Gain Access To It

Windows RE is a recovery environment. It’s used to fix the most common causes of operating system failure. The Windows Recovery Environment is centred on the Windows Pre-installation Environment . Additional drivers, languages, Windows PE Optional Components, as well as other Troubleshooting and diagnostic tools, can all be simply added. Windows RE comes preinstalled in Windows 8.1, Windows 10, and Windows Server 2012 R2 installs by default.

Using either of the following steps, we may simply access the Windows RE features from the Boot Options menu:

Select Start, Power, Shift, and Restart, then press down the Shift key.
Choose Start, Settings, Update and Security, Recovery from the Start menu. Now, select Restart from the “Advanced startup” menu.
To accomplish this, open a command prompt and type shutdown /r /o.

How Do I Interview For Desktop Support

You have plenty of opportunities to talk about yourself in any field and job. Hiring managers use this question to get to know you better and offer you a chance to talk about your skills and experience that are pertinent to the job.

Describe the responsibilities of your current position and your most important qualifications.

Describe a situation where your desktop support knowledge was useful in resolving it.

Consider the qualities the hiring manager seeks in a candidate and reply accordingly. Don’t criticize your old employer or supervisor, either.

Don’t Miss: How To Cite A Personal Interview

Q4 Lights On A Modem / Lan Card:

Ans: Generally, there are 04 lights. They indicate the following:1. Power Light: Shows if the device is getting Power Supply or not.2. Link Light: Indicates if the device is getting broadband/internet signals properly from the ISP3. Data Light: Indicates wether the internet is working or not.4. Connectivity Light: Indicates the Modem is connected to a PC or not.

Describe Your Daily Routine As An It Technician

How to conduct a technical interview: 5 questions to ask

My day is different from one another. The task might be the same but the problem and its complexity are different. Once I enter the office, I am looking after installing, configuring, and supporting laptops, PCs, tablets, and mobile phones installing, configuring, and supporting network printers. As I maintain email accounts, I have to make sure that there is network backup too. If required, I will be fixing LAN issues and adding and deleting accounts too. If there is new hiring at work, I have to install an operating system, scan for viruses, manage the firewall and configure the network along with internet connectivity as I install hardware and software.

What Is The Difference Between System Administrator And Network Administrator

In a few workplaces, you will find 1 person doing both jobs because somehow they overlap but due to budget constraints, companies only choose 1 person. A systems administrator is in charge of overseeing the functionality of computer systems. They focus on ensuring that all software and hardware components work properly to accomplish system objectives. Systems administrators deal with issues related to physical computer servers, other hardware and software infrastructure. Network administrators are IT professionals responsible for maintaining network connectivity. They focus on setting up network equipment and ensuring that their network infrastructure can support user activities. Network administrators monitor overall activity and demands on the network to identify vulnerabilities or strange activity. Theyre in charge of ensuring that IT systems dont lose connectivity and determining the cause of connection issues.

How Do You Protect Yourself From Phishing Emails

One of the best ways to avoid falling victim to a phishing email is simply not clicking on suspicious links. If it looks like something you wouldnt usually click on, its probably best to stay away. You can also hover your mouse cursor over the link to see the web address that it goes to. If the web address doesnt match the companys official website that sent the email, its most likely a phishing attempt.

Technical Writer Interview Questions With Sample Answers

If you are interested in a technical writer role, you can prepare for job interviews by analyzing and practising general and in-depth interview questions. Your answers offer opportunities to showcase your relevant skills, work ethic, experience, and personality. Learning more about the potential questions a hiring manager may ask during a job interview for a technical writer position may increase your chances of getting the job. In this article, we explore three categories of technical writer interview questions you can encounter and provide some example answers to common questions to help you impress interviewers.

Describe Common Challenges A Technical Writer Encounters When Gathering Information

40 IT Tech Support Interview Question And Answers, Sys Admin + Light Networking

This question allows interviewers to assess your level of experience in the field and whether you’re familiar with the daily issues a technical writer handles. You can answer by discussing a specific example from your previous position and explaining how your skills and knowledge helped you succeed. Consider acknowledging the difficulty of the obstacle to highlight your adaptability and competency level.

Example answer:”My previous employer assigned me a task that required interviewing an SME. This expert cancelled the appointment in various opportunities. While my research helped structure the project, I needed relevant information from the expert. After the third cancellation, I contacted my supervisor and explained the situation. They assigned me a different SME, and I was able to complete the project before the deadline.”

Don’t Miss: How To Write Post Interview Thank You